why can the librarians behind the desk no longer check books in and out I find this very flustrating. Is this a longer term project by the university to cut the number of librrians employed?
Thank you for your comment. No it isn't a project to cut staff. Staff do not issue, return, reserve or renew items for you but they are expressly there to show you how. If you have been refused help with this please tell me when it was and I will follow it up.Taking routine, mundane tasks away from skilled staff frees them up to deal with more complex enquiries. Lots of businesses now have a self service element to manage queues and make staff available for the more in depth, skilled and difficult to solve questions from students. It started with atms in banks and now even supermarkets have self check outs.
At Polhill particularly it means you can return your loan items at any time. You are not tied to library opening times. You don't need to queue
Library staff do not not need to be stamping books, the value of skilled staff is in dealing with specific problems and facilitating early stages of academic research.
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