Print credit refund

 You said

Please could I request a refund on my print credit, I have about £70 left which I couldn't use due to remote learning throughout covid 19,

We said

Thank you for your email. I have investigated your account and have noted that you  had print credit bursary payments in 2018 2019 and 2020 at £50 per year.

 There is no balance in the cash purse as you have not paid for any print credits yourself. The bursary has no monetary value. You are not therefore eligible for any refund.

Book returns

 You said

I can see online that the library is closed. Could you please advise when will be best to return them to the Luton campus, please? 

 Thank you in advance.

We said

Thank you for your email I am confused as to why you think the University of Bedfordshire libraries are closed. Bedford and Luton have been open since September 2020 joined by Aylesbury and Milton Keynes in January 2021.

 Opening hours are here:

https://lrweb.beds.ac.uk/opening/

 Hope that helps

 

Book returns

 You said

I’ve previously been in contract about the issues I’m having regarding getting my books back to campus. I still have them in my cupboard and I’ve been waiting for an opportunity to travel back to Bedford as I don’t live locally to return them. I was trying for renew them but it won’t let me anymore. However I am currently isolating as I have been contacted by track and trace. Place can someone wipe the fines and renew my books and I’ll come and return them when my isolation period is up?

We said

Thank you for your email. Some of your books were due back 11.5.21 and some 15.6.21 I have renewed all these titles and removed the fines

 I am guessing your isolation will have ended by 28.6.21 so please be sure to return all your loans then. Here’s a note of the library opening hours for your convenience. Please remember to wear a face covering and observe social distancing

 https://lrweb.beds.ac.uk/covid-19-updates/library-opening-and-service-updates/

Returning library books

 You said

To whom it may concern, 

 I have a couple of library books that need returning, I am exempt from wearing a mask, is it still OK to return these in person?

We said

Thank you for your email You may return your loans at any time to any campus – please note the opening hours

 https://lrweb.beds.ac.uk/covid-19-updates/library-opening-and-service-updates/

Library account and Eduroam

 You said

I am having problems with accessing the library facilities as i do not have a login details can you please help me.

We said

Thank you for your email I am sorry that you are experiencing difficulties.

First a few questions

How long have you had your ID card?  it takes up to 48 hours for your accounts to be created

If you have fully registered and are awaiting the arrival of your id has it been 48 hours?

 Secondly

You library account is created automatically and you use the same log on details

Username and password

that you use for BREO

 https://lrweb.beds.ac.uk/libraryservices/using-the-library/regforserv/

 I hope that helps

Eduroam

 You said

Please could I have an account for EDUROAM wifi created for me?

We said

Thank you for your enquiry. You automatically get an Eduroam account on registering with the University.

 You need to authenticate your devices on campus to make it work for you.

If you wish to use Eduroam - a wifi service which allows you to access the internet at participating UK institutions outside the University of Bedfordshire - the quickest way is to authenticate when you are on Campus 

https://lrweb.beds.ac.uk/libraryservices/pcs-printing-software/wifi

 Information on our website here:

https://lrweb.beds.ac.uk/libraryservices/membership/students2/

Print Credit Refunds

You said

I wanted to know where it is possible to reimburse my credit on student I'd. As I no longer need to use the library I wanted have my money back to my bank account. 

 I tried to contact on the library number but didn't get any response back. 

 Therefore, it would be great to have any solution to this problem. 

We Said

 Thank you for your email. May I refer you to the University’s Print Credit terms and conditions

https://lrweb.beds.ac.uk/libraryservices/pcs-printing-software/printing/terms/

 Refund Policy

Refunds for print credits are not normally given.
If there has been a genuine mistake a refund, at the discretion of management on a case by case basis may be possible. In the first instance please see a member of library staff at one of the Customer Service desks

As I understand it you are requesting a refund and no mistakes have been made. Looking at your print credit account you have £3.42 outstanding. I have to advise you that this money will not be refunded