Returning books - Bedford

 You said

I have some books that have reached renewal max that I have from semester 2 last year. I haven't been able to get to campus and I intend to return all of the books that I am still using along with those books at the end of the year when I graduate.

 Can someone please help me? I’m intending to come and put them in the hatch outside the library on Bedford campus on Saturday. Do you know if I will need to book a test if I am not entering any buildings?

We said

Thank you for your email. I am puzzled as to why they weren’t automatically renewed. They are renewed now. Please make sure you return all your library items when you finish. In the meantime you will need to enter via the Gateway building (there is only one entry point to the campus atm) so please remember to bring your ID

Overdue Books

 You said:

I would just like to check. My library account says I have been charged for a book, however when I collected the books I had rented, I asked the librarians about returns as I live over two hours from the campus and wasn't able to return until the end of the semester (I informed them my deadline was the 4th June so definitely not before then) and they said that would be fine. They said there wouldn't be a charge for books out at the moment because of the lockdown restrictions. I'd just like somebody to confirm this as I can now see there is a charge for the book below. I am not happy seeing that payment anyway because of the advice I was given onsite however I am also worried about that going up as I do not have the time to drive up and back before my deadline. 

We said:

Thank you for your email. I have reviewed your loans and can say

All your loans (total 13 items) are due back either 13.4.21 or 24.4.21 – all are about to become Billed

The item you wrote to me about is already Billed because it was requested by another student so you were no longer able to qualify for automatic renewals and the item was due back 6.3.21

 You can check your library account any time by logging in to the “Renewals sign in on the library catalogue here:

https://brum.beds.ac.uk/patroninfo

and using your usual University username and password to authenticate in.

 Please can you advise who gave you the loans advice on campus (or at least date, time and where would be helpful) so training can be put in place so this doesn’t happen again.

 In the mean time I have asked staff to investigate your account further and hopefully in the next few days you we see that the Bill has been lifted and all your books have be renewed.

 If you have any further questions please do not hesitate to contact me.

Laptop Loans

 You said:

Are there any laptops available to borrow? I have exams to do and my laptop is now broken. please help.

We said:

There is a laptop loan scheme available via application please contact Student Money: studentmoney@beds.ac.uk

Alumnus Memebership

 

You Said:

I am a previous student of the university and graduated last year, I am now studying in the University of Westminster, and because of the current situation, it is difficult to travel to London to use the library for studies. I was wondering if the Uni Beds library is open and how can I have access to at least the lower level to have a quiet space to do my work.

 

We said:

Thank you for your email. The University is not accepting applications for library membership from any visitors at this time due to pandemic restrictions on access.

 I would advise you regularly check our External Customer pages on LRWeb to see when the position changes.

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

Important notice: Please note that due to the University's libraries operating at reduced capacity, no external customers are allowed into the library until further notice.

We normally welcome visitors to Learning Resources and Service Excellence. Our service priorities are to University of Bedfordshire students during the pandemic. The arrangements available to visitors are suspended until further notice. 

New Applicants and Renewals

SERVICE NOTICE: Due to the current exceptional circumstances a part of the University of Bedfordshire’s phased return to campus includes a prohibition on Visitors for the foreseeable future. This includes the library. Please check our website for updates. We have ceased to accept or process membership applications or renewals for external membership. Please monitor this page to see when this will be lifted.

Bedford Campus - group study room

 You said

I hope you are well.

 I am emailing to ask if you could please open the teaching room for students. I understand that it has been closed as a result of some students misusing the premises, however it is not fair that other lose the opportunity to use the room. The Teaching room has a projector and it is really good for practicing presentation and public speaking. After all the Library is there to help students advance on their studies and future job prospects and I believe all available rooms/ materials should be utilised to achieve this goal. 

We said

Thank you for your enquiry. The teaching practice room on level 3 of Bedford Campus library is closed for study purposes. The library cannot offer group study facilities at this time. You may ask at the customer service desk on the ground floor to collect up any materials you may need.

 We initially tried to keep the Teaching Practice room open reliant on students to only enter if the room was not in use ie one at a time.  Unfortunately, this proved impractical due to student behaviour.  There are not enough staff on site to ensure the room remains a safe environment and in keeping with all group rooms in the libraries it will remain closed for the time being.

 However, I am able to offer a solution.  Students are able to book rooms in the Gateway and other areas on campus for this type of activity.  Please approach a member of academic staff who will book a room for you via the timetabling team.

Renewals

 You said

I have four books I have taken out and three of them have been renewed 30 times, and wanted to ask is it okay that my books have been renewed automatically thirty times, as I am worried they have been renewed automatically a lot, please can you let me know as I have not received an email saying my books are overdue, thank you.

 

We said

Thank you for your email. The University is running automatic renewals until the lockdown restrictions are lifted. Once they are lifted advice on returning print items to the library will be available on our web site.

 https://lrweb.beds.ac.uk/covid-19-updates/

 

Cite them Right

 You said

I have been trying to access cite them right online and log in through the institutional access point, but my computer keeps saying there is an error on the page and wont load it up. Just wondering if this is a website problem or if its my computer, 

We said

Thank for your email. I am sorry that you appear to be having problems with Cite them Right

 May I check your access route? Do you use the library catalogue?

https://brum.beds.ac.uk/search~S20?/Ycite+them+right&searchscope=20&SORT=D/Ycite+them+right&searchscope=20&SORT=D&SUBKEY=cite+them+right/1%2C6%2C6%2CB/frameset&FF=Ycite+them+right&searchscope=20&SORT=D&6%2C6%2C

 You need to authenticate with your University username and pass word?