Tuesday, 9 October 2018

Alumnus Membership


I’m an alumni and I was looking at the options for joining the library.

I see there is an option for £30 that allows me to borrow books. However, I’m preparing to start a masters at UoB next year and I was wondering if this included access to the online journals?


Thank you for your enquiry. Although the information on our web page clearly states

There is no remote access to digital resources for UK or overseas alumni.

There is access to a limited range of digital resources on campus only via guest wifi and your own laptop/tablet/pnone

You do not need borrowing status (£30pa membership) for this

  

I hope this helps

Sconul Access


I did not understand how to use the access. I did give up as no one explained to me how I would use it. I started back at the University of Bedfordshire on the 1 of October. I was then told that I should print the email that was sent to enable me to go to the south bank which is walking distance from London Bridge and if there is a University near to Elephant and Castle would you please be kind enough to send me details on my bed's account.



Thank you for your enquiry. All the information you need is on our website
https://lrweb.beds.ac.uk/libraryservices/membership/students2

You should have received an email from the Sconul Access scheme giving you authorisation to apply to Universities in the scheme for Reference membership. You need to take this email as a print out or on your phone to any institution you wish to use and ask them what their access arrangements for Sconul Access students are. You can check before visiting by visiting their websites

I hope this helps

Monday, 8 October 2018

Luton Library - study environment

Silent areas are noisy. Students talk on mobile phones and listen to loud music I complained to staff on 6th floor but said cannot do anything as student will abuse and be disrespectful

Luton Campus Library has silent study rooms on level 4, 5 & 6 their use is dependent on being silent. Sanctions are in place for non compliance, The rest of 4, 5 & 6 are not silent however and you cannot expect them to be. I am very concerned that you were told by staff that they would not assist you please send me details of date and time of this incident and I will follow it up.

Bedford Library - rolling stack

The Library needs to get the Literature rolling stack working, it's a massive inconvenience and is hindering Literature lectures; especially as shops are out of many books due to demand. Literature students NEED BOOKS!

Unfortunately due to an electrical fault the Bedford rolling stack has been out of order for a week. It has been reported and a part is now on order. It may a little while longer until it is mended.

Staff are prepared to move the rolling stack and are more than happy to retrieve items on your behalf but this will need to be done during staffed hours
https://lrweb.beds.ac.uk/opening/ph

Monday, 1 October 2018

Returners registration problems


I'm just starting my 3rd year of this degree and have a problem logging into Discover.

I am able to log in to BREO using the password I updated in the summer, but the same password will not allow me into Discover/Library Catalogue.  I've tried some old passwords in case it's reverted, but they don't work either.

One other issue - the part time students on this course are unable to re-register at the moment because the system has not loaded our units or fees - we are all in the same boat.  

Thank you for your enquiry. Sorry to read that you are having problems with DISCOVER I have two questions for you

  1)      Have you recently updated your logon password – or have you missed a notification to do this (please check your University emails)?
  2)      Have you had an email from the University with the address
Please look for it (in you University email account) if it  doesn’t ring a bell. If you have that email please follow its instructions

It might be worth changing your password again as it could be that your accounts are out of synchronisation

Information here – and link to the page


Signage

I visited your fabulous new library for the first time today and was a little shocked to notice that the big red boards that give details of all the services that are on each level of the library have a pretty bad grammatical error on them, that you may well be aware of... At the bottom of the lists of services it says "PC's". There should be no apostrophe after PC. I felt compelled to mention this as it is a university library and these sign boards are pretty prominent and important. I do hope you'll forgive me for pointing this out. Thank you.

Thank you for pointing this out. The signs were done by someone who is used to using the apostrophe as a space marker as well as a punctuation mark. This didn't sit well with the library team and they were supposed to be corrected over the summer I will look into this to see where we are with this job.

Sconul Access

Thank you for processing the application so quickly. How would we login to use the computers? Also how do I get printing credit and a landyard.


Thank you for your enquiry 30.9.18. The terms and conditions of Visitor membership are different to student membership. All the information you need is on our website which you signed to agree to abide by

Conditions of Membership
As a University of Bedfordshire Learning Resources external customer you have the privilege of access to the building and services of Learning Resources as defined by your category of membership.
You may use your own portable device eg laptop/tablet/mobile phone. You may not use student PCs or MAcs. You will not be able to print or scan documents.
Bedford Campus Library Q Block only - you may not go into any other University building
Luton Campus Library L Block only
·         Access from ground floor Vicarage Street ONLY 
·         You may not use the IT Suite (F Block)
·         You may not go into any other University building
If you are found in any other building on either Campus you will be removed from Campus and the Head of Reader Services will be notified and your membership may be suspended.
·         All access (except Single Access) is subject to completion of application form and processing of access id card – a passport style photo is also required
·         Walk-in access is available to approved external visitors either through use of Eduroam from a home institution or via the University's Guest Wifi service
·         Members of the general public have no automatic right of access to University facilities and the University reserves the right to refuse any or all applications
·         Membership of the University Learning Resources and Service Excellence is dependent upon compliance with the Learning Resources Code of Conduct
·         External Membership of Learning Resources and Service Excellence is for Library use only. It does not allow access to any other University buildings or services
·         A small number of digital resources are available on a Walk-in (on campus) basis; there is no access to digital materials remotely
·         Alumni must be in good standing with the university to take advantage of the fee waiver or discount
·         Charges are subject to review and alteration at the discretion of the University
·         Please note, where membership allows borrowing  fines are charged on late return of borrowed items
·         Lost/damaged cards - there is a replacement fee of £10 and a new photo must be provided
·         Cancellation of membership - there is no refund of membership fees
Library collections are primarily for the use of students and staff of the University of Bedfordshire. Learning Resources and Service Excellence does not undertake to ensure the availability of any item or information source. 
Free Schemes for students at other Universities

How would we login to use the computers? Visitors may not use University of Bedfordshire PCs/laptops/MACs
You may access your home University digital resources using Eduroam be sure to sign up before you visit University of Bedfordshire

Also how do I get printing credit and a landyard? Visitors may not print at the University of Bedfordshire. A lanyard is not provided by the University of Bedfordshire