Sconul Access

I am just enquiring regards to the SCONUL. How will the other universities understand that I have access? I have applied for South Bank and Middlesex University, and been accepted for both thank you. 

Would you be kind enough to let me understand regards to my entries?

Thank you for your enquiry. You need to apply to each University individually. Check their library website information for Visitors – specifically Sconul Access - and see what their requirements are. You may need to fill in an application form send them a passport style photo it depends on their requirements.

http://www1.lsbu.ac.uk/library/htm/visitors.shtml

https://unihub.mdx.ac.uk/your-study/library-and-it-support/library-services/services-for-visitors

I hope this helps

Thanks

PhD Resources

Would it be possible for the library to get hold of a copy of this article for me?

Thank you for your enquiry. Assuming that you have checked the catalogue and we don’t stock this as a researcher you are eligible to use the University’s Document Supply service

https://lrweb.beds.ac.uk/libraryservices/using-the-library/docsupply

https://lrweb.beds.ac.uk/libraryservices/using-the-library/docsupply/document-supply-q-and-a

Click on the red headings for more information

https://lrweb.beds.ac.uk/libraryservices/using-the-library/docsupply/sedplugin

Please read the information here (particularly setting up a BL On Demand account) and place your request using our journal forms web page

https://lrweb.beds.ac.uk/libraryservices/using-the-library/docsupply/forms

Click on Journal request and complete the form

Any further queries contact

docsupply@beds.ac.uk

Thanks

Luton Library environment

The library is atrocious, a learning place should be clean and free of dirt, having to wipe down the desks my self every time I study is not acceptable. There should be some respect from the staff in charge to have a new library kept in top condition

Thank you for raising your concerns. The library has a cleaning programme to maintain the study environment and it has a code of conduct to guide customers as to what is regarded as acceptable behaviours. 

Click on the code of conduct link on this webpage

https://lrweb.beds.ac.uk/libraryservices/using-the-library/sanctions

This joint respect should keep the library in excellent condition. Unfortunately there are a few customers who do not take these requirements seriously. There are sanctions in place where necessary

Sconul Access

I am a distance learning MSc student with another University but I live in Luton.  I have been successful in my application for SCONUL library access and would veey much like to visit the University of Bedfordshire Luton library from time to time.

My SCONUL email says that generally all I need to bring is a copy of my acceptance email and my student ID but that I should check if you have any other requirements.  Is there anything additional you need me to do or any particular restrictions of which I should be aware?

Thank you for your enquiry

Our website has all the information you need. Please follow the links below. Download the application form. Hand it in with a passport style photo then accept our terms and conditions email (when it comes through) then you will get notification to come in and collect your membership card within 5 - 10 working days

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/categories

Thanks

Grace period

I have a few 7 day loan books borrowed from library and the due date was 3rd of March but I renewed them on 4th, which is 1 day after the due date. So how much the penalty is and where can I check the penalty online? 

Thank you for your enquiry, you don’t owe anything.

Having renewed your loan within the "grace period" you are not fined for being a day late. The grace periods are explained online but it is a bit confusing

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans,-renewals-and-reservations/self-issue

Click on the FULL DETAILS link

 There is a seven day grace period on standard loans and three day grace period for seven day loans, before the overdue is sent out by email. You will not be able to renew, reserve or borrow any items after this time unless you bring the overdue item to the Customer Service Desk for a member of staff to check the item and renew if possible. You will incur a fine when the item is renewed.

You can always check your library account and renew any books which are about to become overdue online

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans,-renewals-and-reservations/regforserv

Click on LRC/Library link

Click on the Renewals tab

Sign in with your usual University of Bedfordshire username and password

Alumni access to digital resources

Can you please advice if the online library is available to alumni? Otherwise, is this being considered for sometime in the future. I realised I was unable to access since graduating and thought it would be nice if alumni could access some of those valuable reference materials we used during study. It would really be helpful to be able to refresh your memory once in a while even after getting into industry. 

Thank you as I look forward to hearing from you.

Many thanks for your enquiry.

Access to the University of Bedfordshire’s digital resources is available on Campus using the guest wifi on your own portable device or one of the library’s kiosk PCs. Details of which resources are available is here

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/walkindigitalresources

There are no digital resources available remotely (ie outside the library) to alumni or any other visitor and there are no plans to buy the necessary additional licences to enable this is the short to medioum term.

I would strongly encourage you to join the library and use the resources on Campus.

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/categories

Thanks

Printing complaint

I had experienced issues with printing all day on 22.2.18 asked a member of staff for help at around 16.15. She could not resolve the issue so went off to find a colleague. This member of staff never returned. I was late for a meeting.

Thank you for raising your complaint. I am sorry that you experienced difficulties printing last week and that you were late for a meeting. 

I understand that you were:
refunded for printing that didn’t print double sided
three pages printed when you expected four.  When the member of staff checked there was only three pages to the document.
had been been shown what to to and was told to come back to desk if you had further problems.

I have spoken to the team and they will be sure to be clear in communicating expectations so being left waiting does not happen again.