Luton - PAD

Pad Team Online says that PAD is on level 1 when in reality it is on 2 floors. I had to wait longer because of a lack of this information on the website

Thanks for raising your concerns. The PAD drop-in is based on level 1 of the campus centre although the PAD team sometimes see students on both level 1 and level 2 at the same time if more than 1 tutor is running drop-in and there isn't space downstairs.The PAD teame operate on a first-come first-served basis regardless of where students are seen.

Yesterday the PAD team piloted running 2 queues to see if this could speed up seeing students. In the event the PAD team found this did not work so will not be repeating this approach to queue management. Learning Resources is sorry if this resulted in anyone having to wait longer than what would ordinarily be the case. 

Bedford - praise for staff

Bedford Library: The staff are very helpful and always put a smile on my face. They have helped me with my laptop on many occasions and fixed it each time. I am happy to say I'm proud to be part of this University that contain such excellent staff.

I  want to thank you for the kind words you said about Learning Resources.  Your thoughts are

important to us, but we're especially pleased when the feedback is positive.  

We try hard to provide the best possible service to our customers and their satisfaction is our

reward.  The more satisfied customers we have, the more our service can continue to

improve.
We really appreciate you taking the time to let us know we're doing something right.  We look

forward to serving you in the future.

Bedford WiFi

Internet is too hard to connect to and very unstable

Thank you for raising your concerns with me. I apologise for the inconvenience caused. I am assuming that you are trying to connect to WiFi as there are no reported problems with University PCs. I am sorry that you are having problems with WiFi. Please ensure you have followed advice from LR staff in Bedford Library if this doesn't help they may advise you to try UoB student or UoB Guest. it may be a case of moving to a different part of the Library
http://lrweb.beds.ac.uk/libraryservices/availableservices/wifi
The University is experiencing connection fluctuations with its WiFi network. If none of these access routes work may I suggest that you work on one of the library's PCs and save your work to a USB stick. This isn't an ideal solution but while the University attempts to resolve the WiFi problems we may have to work differently for a while.

Bedford WiFi

Cannot connect to the wifi at any time in the last 2 weeks.

Thank you for raising your concerns with me. I apologise for the inconvenience caused. I am assuming that you are trying to connect to WiFi as there are no reported problems with University PCs. I am sorry that you are having problems with WiFi. Please ensure you have followed advice from LR staff in Bedford Library if this doesn't help they may advise you to try UoB student or UoB Guest. it may be a case of moving to a different part of the Library
http://lrweb.beds.ac.uk/libraryservices/availableservices/wifi
The University is experiencing connection fluctuations with its WiFi network. If none of these access routes work may I suggest that you work on one of the library's PCs and save your work to a USB stick. This isn't an ideal solution but while the University attempts to resolve the WiFi problems we may have to work differently for a while.

Bedford - WiFi

Bedford Library: Wifi connection has been a cause for concern due to downloads and software installations being mandatory for courses. Overall satff very friendly

Thank you for raising your concerns with me. I apologise for the inconvenience caused. I am assuming that you are trying to connect to WiFi as there are no reported problems with University PCs. I am sorry that you are having problems with WiFi. Please ensure you have followed advice from LR staff in Bedford Library if this doesn't help they may advise you to try UoB student or UoB Guest. it may be a case of moving to a different part of the Library
http://lrweb.beds.ac.uk/libraryservices/availableservices/wifi
The University is experiencing connection fluctuations with its WiFi network. If none of these access routes work may I suggest that you work on one of the library's PCs and save your work to a USB stick. This isn't an ideal solution but while the University attempts to resolve the WiFi problems we may have to work differently for a while.

Thank you for passing on your appreciation of the Bedford Staff its always reassuring to find out we're doing things right

Bedford WiFi

UoB network at Bedford Library is not working, really need it as in my last year and need to work in the library and on my laptop

Thank you for raising your concerns with me. I apologise for the inconvenience caused. I am assuming that you are trying to connect to WiFi as there are no reported problems with University PCs. I am sorry that you are having problems with WiFi. Please ensure you have followed advice from LR staff in Bedford Library if this doesn't help they may advise you to try UoB student or UoB Guest. it may be a case of moving to a different part of the Libraryhttp://lrweb.beds.ac.uk/libraryservices/availableservices/wifi
The University is experiencing connection fluctuations with its WiFi network. If none of these access routes work may I suggest that you work on one of the library's PCs and save your work to a USB stick. This isn't an ideal solution but while the University attempts to resolve the WiFi problems we may have to work differently for a while

Luton - Self Service

The screen on the self service renting of books kept on crashing. Maybe its time for Uni to have a system check up done. If it weren't for the staff to manually scan the book we would have been able to take them home. Thanks

Thank you for bringing this problem to my attention. I can reassure you that this fault will be looked into immediately. Please accept my apologies for any inconvenience caused.

We rarely experience any problems with our self issue equipment and so I am hopeful that we can rectify this issue straight away
http://lrweb.beds.ac.uk/libraryservices/availableservices/self-issue

There are 3 self issue machines on level 1 of Luton LRC and 1 by the IT Suite on the ground floor. Should you ever experience any problems again may I suggest that you try an alternative machine to minimise any inconvenience to you.