Bedford - Eduroam

Student unable to log onto any wifi, Guest, Student or Eduroam anywhere on the campus. He was extremely annoyed about this and asked for feedback to be sent to the appropriate person (14.10.14)

I am sorry that you could not connect to Eduroam on 14th October. Sometimes it is worth moving to a different part of the building or, as alternative its worth using Learning Resources pcs. There is no Student WiFi only Eduroam so please do not attempt to use that route again.

Putteridge Bury

Please can I pick up books at Putteridgebury again? I've driven all the way to Bedford

Learning Resources is trying to find a resolution to the Putteridge Bury staffing problem as our website says:

Due to circumstances beyond our control we can no longer staff Putteridge Bury library. This means that Putteridge Bury stock cannot be reserved and Putteridge Bury is no longer a reservation collection point. When you reserve other materials from the library catalogue please select the next most convenient campus to collect your books from ie Butterfield LRC, Luton LRC, Bedford Library, Aylesbury LRC or UCMK

Access to the print stock is offered for a limited time and the University would ask you to issue and return your items without staff help. If you get stuck please ring 01582 743895 for assistance

As soon as we have a solution in place we will let you know

DawsonEra

I am not sure who to direct regarding issues with downloading ebook from Dawson Era (DE). I am facing problem with downloading an ebook from DE. Whenever I download it, the PDF will be empty. I did relayed this issue to DE help desk sometime in April. Till to date, I did not received any resolution.


Thank you for your enquiry. I am sorry that you are experiencing problems with DawsonEra and have been for some time. Today Monday 20 Oct the University is experiencing problems with accessing eresources. The problem has been reported and is being worked on. I do not have a completion time so may I suggest you try again in about an hour?

Once this problem has been resolved if you continue to have problems with Dawson Era please contact me straight away

IT Problems 20.10.14

Could you please advise how I go about downloading journal articles from BREO / online library catalogue.
I have had a search on the browser and can’t seem to locate the right path.

Thank you for your enquiry. Unfortunately the University is experiencing a few IT Problems at the moment with access to eresources, student email and BREO. The matter is being worked on. Until the issue is resolved I am sorry but you will not be able to access any items from the catalogue.

We have not been given a resolution time so may I suggest you try again in an hour? 

Thank you for your patience

Internship

Great library services, loved the internship experience there.

Thanks for your positive feedback. We appreciated your contributions, glad it was an enjoyable experience for you

Putteridge Bury - Reservations

I am a 3rd year student doing a part time course at Putteridge Bury. I have recently been informed there will be limited library service at the campus anymore and if I want a book that is kept at another campus I must travel there myself. Please tell me WHY? Considering the amount of money I have to pay for my education, the very least ANYONE should expect is a library? As someone who does not drive and lives a 10 minute walk from Putteridge bury, I have relied on having my books delivered to the campus. Do you think it is unfair that other students at other campuses have the benefit of a book delivery service whilst others do not? I look forward to reading your response.

Due to circumstances beyond our control we can no longer staff Putteridge Bury library. This means that Putteridge Bury stock cannot be reserved and Putteridge Bury is no longer a reservation collection point. When you reserve other materials from the library catalogue please select the next most convenient campus to collect your books from ie Butterfield LRC, Luton LRC, Bedford Library, Aylesbury LRC or UCMK

Access to the print stock is offered on a self service basis and the University would ask you to issue and return your items without staff help. If you get stuck please ring 01582 743895 for assistance

You are advised to take advantage of Luton LRC or Bedford Library as they are open 24/7 x 365

I understand your frustration - please understand this decision has not been taken lightly and we are trying to put some restorative measures in place. Please be clear the Education Collection is available on a self service honour basis Monday - Friday 9am - 6pm. It will remain open while we solve the staffing issues. When new staff are in place the facility to collect reservations will be restored. In the meantime should you need to collect a reservation the nearest location is Butterfield (just across the dual carriage way from Putteridge) 

Applied Education Book

We have been asked to use Be Safe! health & safety in primary school science - only 1 copy seems to be available

Firstly apologies for only having one copy in stock at Bedford library.  3 copies have now been ordered (unfortunately it is not available as an ebook).  It will  take a couple of weeks to arrive in the library.

You could try the University bookshop – John Smiths to buy a copy http://www.johnsmith.co.uk/product/9780863574269/be-safe

It appears to be out of stock at Amazon but there is one copy available on the abebooks website http://www.abebooks.co.uk/servlet/BookDetailsPL?bi=12852683546&searchurl=isbn%3D9780863574269%26amp%3Bsts%3Dt 

if you did want to buy a personal copy.