Aylesbury

 You said

I have a number of books which I continue to renew. As your lockdown hours at Aylesbury (my local) campus are so restricted, I have been and continue to be unable to get to you to return any books. I am a social work student on placement and the 12- 6 mon to fri hours you are open are completely inaccessible. There continues to be no weekend service -  I appreciate we are working in challenging times, but could a weekend, even a two hour window? Be offered to support students who are also on weekday placements?

 My renewal dates will not extend because I have “reached the maximum” number of renewals.

We said

Thank you for your email. All current loans are automatically renewed so that no-one is disadvantaged by the pandemic. If your items are not automatically renewing it could be because someone has requested the item and you are required to return it. You do not have to renew the books.

 Aylesbury Campus Library has returned to its standard opening hours

Monday – Friday 8.30 – 18.00

It is the only campus to have done this.

 Aylesbury campus library has never opened at the weekend and although I am sympathetic to your request I have to advise you that the University will not be considering an increase in opening hours during a pandemic.

Opening is dependent on a lot of additional issues to keep the University community safe including a robust cleaning regimen.

 I am sorry to disappoint you but I am sure you understand in the circumstances.

Renewals

 You said

I am just wondering what is happening with books I currently have on loan as I believe there is a limit to how long I can have those books. How many renewals can I have before having to return? Is it strict with the rules as I live nearly 2 hours away and am worried to get caught driving that distance to return them. I am looking at potentially reserving some books to take out as well, is this still ok? Would I need to return the other ones if I take more out?

We said

Thank you for your enquiry. Due to the pandemic we are operating recurring renewals at least until April. If you are considering reserving some materials and you have reached your 20 loans limit you will need to return some before you will be able to borrow any more.

 

Reservations

 You said

I reserved some books online and received an email one of them is available to be picked up. On the bottom of the email, there was a sentence about picking them up three days after the date on the email. Can I confirm, can I pick them up today or do I need to wait three days? If so, can I cancel my reservations and come into the library and get them off the shelves myself as I would like to collect them this afternoon.

 We said

Thank you for your enquiry. Apologies for any confusion over the wording of your email from us.

 To keep you as safe as possible we r4ecommend a 3 day pause before collecting your library books once you are told they are ready to collect. If you choose to pick them up immediately we would strongly advise washing your hands thoroughly when you get the books home and leaving them to one side for 3 days – quarantining them.

Library Use

 You said

I was wondering if students can just attend the library to take out books at the moment or are we required to book timeslots? 

We said

Thank you for your email, all details regarding library services are on our website here

https://lrweb.beds.ac.uk/

 Opening times

https://lrweb.beds.ac.uk/opening/ps-lrc/

 If you live on campus or you are studying one of the course the government has identified as being important to be delivered in-person in order to support the pipeline of future critical workers

https://www.gov.uk/government/publications/higher-education-reopening-buildings-and-campuses?priority-taxon=b350e61d-1db9-4cc2-bb44-fab02882ac25

 1.Medicine & dentistry

2. Subjects allied to medicine/health

3. Veterinary science

4. Education (initial teacher training)

5. Social studies (social work)

6. Policing

7. By exception only, a very limited number of courses which require Professional, Statutory and Regulatory Body (PSRB) assessments and /or other PRSB mandatory activity which is scheduled for the Spring term and which cannot be rescheduled

Students are also strongly advised to have a LFT before visiting campus

https://covidbeds.simplybook.pro/v2/

 If you visit campus will not be asked what course you are on or if you have had a LFT.

 The library strictly enforces no ID no entry and face covering must be worn at all times (unless medically exempt), 2m social distancing (no group work) and regular hand washing

Reservations

 You said

I have a query and I have been unable to find a phone number to contact the library?

 I would like to know when my reservations will be available for collection as the other books I reserved are ready and I do not want to make two trips.

We said

Thank you for your enquiry. Contact details for the library are on our web site here:

https://lrweb.beds.ac.uk/contact/

 If you check the information on our Reservations web page

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans-renewals-and-reservations/reserve/

 You will see that you can check your library account or your University email account for notifications of when your reservations are ready to pick up.

Opening hours

 You said

Are you able to inform me of the Luton campus library opening times please? And are we as students allowed access to the library normally? Of course, wearing a face covering and keeping 2 metres distance. 

We said

Thank you for your email, all details regarding library services are on our website here

https://lrweb.beds.ac.uk/

 Opening times

https://lrweb.beds.ac.uk/opening/ps-lrc/

 If you live on campus or you are studying one of the course the government has identified as being important to be delivered in-person in order to support the pipeline of future critical workers

https://www.gov.uk/government/publications/higher-education-reopening-buildings-and-campuses?priority-taxon=b350e61d-1db9-4cc2-bb44-fab02882ac25

 1.Medicine & dentistry

2. Subjects allied to medicine/health

3. Veterinary science

4. Education (initial teacher training)

5. Social studies (social work)

6. Policing

7. By exception only, a very limited number of courses which require Professional, Statutory and Regulatory Body (PSRB) assessments and /or other PRSB mandatory activity which is scheduled for the Spring term and which cannot be rescheduled

Students are also strongly advised to have a LFT before visiting campus

https://covidbeds.simplybook.pro/v2/

 If you visit campus will not be asked what course you are on or if you have had a LFT.

 The library strictly enforces no ID no entry and face covering must be worn at all times (unless medically exempt), 2m social distancing (no group work) and regular hand washing

COVID test

 You said

I just want to know if I have to do a COVID test before accessing the library? And if so after I have done so do I need to email the library with my results to be able to use the library? 

We said

Many thanks for your enquiry. All University of Bedfordshire students are strongly recommended to have a LFT before visiting campus.

 You will not be required to prove the outcome of the test to anyone.

 Please do not visit campus with COVID symptoms or a positive LFT or PCR test. Always wear a face covering (unless medically exempt) and maintain 2m social distancing

Nvivo

 You said

Can you remind me how to download NVivo please?

 I am getting a message to say that my licence has expired and requesting a new number.

We said

Thank you for your enquiry. May I check are you using the library catalogue? Type NVIVO in the search bar and follow the link

https://brum.beds.ac.uk/search~S20?/Ynvivo&searchscope=20&SORT=D/Ynvivo&searchscope=20&SORT=D&SUBKEY=nvivo/1%2C11%2C11%2CB/frameset&FF=Ynvivo&searchscope=20&SORT=D&1%2C1%2C

 This will take you to a Word document with instructions to install for the first time or re-install.

 If this is the first time you have installed NVIVO run the licence key download.

Opening hours

 You said

I wanted to ask what the current opening times are for the library and also if I'm able to use a Mac on my visit to the library.

We said

Thank you for your enquiry. Library opening hours are on our web site here:

https://lrweb.beds.ac.uk/covid-19-updates/library-opening-and-service-updates/

 If you are on one of the essential courses defined by the government or you live on campus you may visit the library. You will not be asked these questions when you visit.

 Please DO NOT attend if you are feeling unwell. If you have symptoms of Covid-19, you will need to book a normal (PCR) test at https://www.gov.uk/get-coronavirus-test

Before visiting the library all students are strongly advised to book and have a LFT (Lateral Flow Test) which is available on campus

https://covidbeds.simplybook.pro/v2/

 You must wear a face covering unless you are exempt and maintain 2m social distancing. You may bring your own equipment to use on Campus. There are MACs available on level 6 of Luton Campus Library

Print credit

 You said

I am trying to add money to my printing account online however every time press on the link, it says that the website is unsecure any won't let me onto it. I have tried on different devices and on different browsers and the same thing happens. 

We said

Thank you for your email I am sorry you are having problems crediting your print account. There are many reasons why there might be an issue including band width and wifi instability. We have had no reported problems with the website.

 As you will only be able to print when you are on campus please try again when you are on campus. If you encounter further problems please ask the library staff for assistance

Opening Hours

 You said

On Breo it states that the Luton campus is open from 8.30-20.00. Has this already started as it does not mention any dates? It also says that "Please make sure you have had a LFT before visiting on campus". Is this reference to a COVID test. If so, how do I go about getting one.

We said

Thank you for your email. All University campus libraries are open this week.

 At the moment University of Bedfordshire libraries are open as advertised

https://lrweb.beds.ac.uk/covid-19-updates/library-opening-and-service-updates/

 I would advise that you book a LFT so you can have easy access to campus

 https://www.beds.ac.uk/coronavirus/information-for-students/

Study Hub support

 You said

I am a student at Luton campus I am working on my essay at present but due to my epilepsy I have been dealing with a great deal of memory loss & was wondering if I can book a session with someone for assistance.

We said

Thank you for your email. As you don’t specify what you want covered in your session may I suggest you contact the Study Hub team to see if they can offer you learning and study assistance online.

 https://lrweb.beds.ac.uk/studyhub-library/contact-us/

https://lrweb.beds.ac.uk/studyhub-library/self-help-resources/

If you require any other kind of assistance may I suggest you contact Student Services

Contact us

You can email a team directly for more information or if you would like to book an appointment.

• Counselling Team, Bedford counsellingbedford@beds.ac.uk
• Counselling Team, Luton counselling@beds.ac.uk
• Mental Wellbeing mentalhealth@beds.ac.uk
• Disability Team (including dyslexia support) disability@beds.ac.uk
• Student Engagement student.engagement@beds.ac.uk
• Mitigating circumstances applications mitigation@beds.ac.uk
• Student Money Advice studentmoney@beds.ac.uk
• Community and Faith chaplaincy@beds.ac.uk

Overdue loan items

 You said

I have recently seen an email regarding some books I have out on loan. I have been having problems with this email account hence not seeing the email earlier.

Due to the pandemic I have not been able to return the books. I cannot get out to the library as I am a single parent and children are not permitted into the library. Therefore I should be able to return the books once the schools return and I can again enter the library.

I would very much appreciate it if the late fees for the books can be cancelled upon returning the books.

 

We said

In view of the pandemic we will resolve this issue for you. Please return the books as soon as you can. You will not be charged any fines.

Proof reading

 You said

I hope you are doing well. Just a quick question, do we have any paid or unpaid proofreading services? 

We said

Thank you for your email. The short answer is no. If you need help with proof reading may I suggest swops with you and other members of your study group online?

 Please don’t forget Microsoft has spelling and grammar checks

Returning Library Books

 You said

I have some books which I need to return. Are the libraries still open for me to return these please? I’ve noticed that I have accrued some fines for them as they are significantly overdue however I was unsure as to whether the libraries are open or not. 

We said

Thank you for your email. All University campus libraries are open.

 Please check our opening hours here:

https://lrweb.beds.ac.uk/covid-19-updates/library-opening-and-service-updates/

 I would advise that you book a LFT so you can have easy access to campus

 https://www.beds.ac.uk/coronavirus/information-for-students/

 Please remember to wear a face covering

 

Provisional student

 You said

as it is nearly the end of the week now and it's (Thursday 7th of January,2021) I have no ID as it is lost and not registered fully as a student yet- so to get an id is going to take me a few more days.

 The online system had not been technically working for me to renew the books straight away and pay the library as these were books from last year. I need to request you to renew my library books in question as I do need a few of them for my return and registration before February 2021 now- and it's impossible for me to do both online and on-campus without ongoing fines-so please, can you waive the fees and renew all the books, please?

We said

In view of the pandemic we will resolve this issue for you. Please complete your registration as soon as possible. You will not be charged any fines.

Reservations

 You said

I have reserved some books in the Luton library. Do you know when they will be available for me to pick up.

We said

Thank you for your enquiry detail on our Reservations service are on our website. Please keep an eye on your library account for updates.

 https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans-renewals-and-reservations/reserve/

 This is a self service facility available on the library catalogue and via Discover. You can reserve up to 6 items at any one time and they can be collected from any campus library. Items will be delivered to the campus you specify when placing the reservation. Our campuses are up to 40 miles apart so please allow several days for an inter-campus reservation to reach the selected campus via our courier service. You will need your password to place a reservation. You may view your user record to see how your reservation is progressing. The message: "Ready for pick up" indicates that you may collect it from the specified location.

 At the moment University of Bedfordshire libraries are open as advertised

https://lrweb.beds.ac.uk/covid-19-updates/library-opening-and-service-updates/

 I would advise that you book a LFT so you can have easy access to campus

 https://www.beds.ac.uk/coronavirus/information-for-students/

ejournals

 You said

I would kindly ask for your help with my library catalogue research as I cannot open any of the academic journals, and I am in great need of them for my assignments.

Do you know what it may be the problem?

 

We said

Thank you for your enquiry. May I check that you are using DISCOVER or the University library catalogue to search and access these materials?

 https://lrweb.beds.ac.uk/

 If you are please do a reply all to this email and send a screen shot of what you get when you try to open the article

Opening Hours

 You said

I’m a student at UOB but my campus is Milton Keynes.

 I live in Bedford, is the library open for me to use due to the Coronavirus lockdown?

We said

Thank you for your email. All University campus libraries are open this week.

 At the moment University of Bedfordshire libraries are open as advertised

https://lrweb.beds.ac.uk/covid-19-updates/library-opening-and-service-updates/

 I would advise that you book a LFT so you can have easy access to campus

 https://www.beds.ac.uk/coronavirus/information-for-students/

Opening hours

 You said

I have been unwell with the covid virus through out November and December and have been unable to return on of the books which I have out on loan. 

All other were automatically renews but this ones wasn't as I'm guessing someone else had requested it. 

As I have been unable to return a large fine has been placed on my and it has now asked me to either return or pay for the book. 

I have the book and I'm now able to get out and return it but I don't know if the library is open as we are now in another lockdown. 

If the library is closed - how is the best way to return the books, but also I need to renew some of the others and I am now unable too.

 Hope you are able to help and give me some advice on the best course of action. If the library is open I shall return the book this week but I would also like to borrow some more books and would like to pay of my fine so I am able to do this. 

We said

Thank you for your email. I am sorry that you have been ill but I am very glad you are on the mend.

 At the moment University of Bedfordshire libraries are open as advertised

https://lrweb.beds.ac.uk/covid-19-updates/library-opening-and-service-updates/

 I would advise that you book a LFT so you can have easy access to campus

 https://www.beds.ac.uk/coronavirus/information-for-students/

 

Opening hours

 You said

With the new lockdown rules in place, I wanted to know if the library is still open?

I have some books reserved at Beds.

We said

Thank you for your email. We are working in a fluid environment until we get clarification from the Department for Education but we remain open, please keep an aye on our web pages for any changes.

 University of Bedfordshire libraries are open as advertised

https://lrweb.beds.ac.uk/covid-19-updates/library-opening-and-service-updates/

 I would advise that you book a LFT so you can have easy access to campus

 https://www.beds.ac.uk/coronavirus/information-for-students/

Opening Hours

 You said

Hello, I was just wondering whether the library is still open as there is a new announcement from Boris regarding the new lockdown for 05/01/2021

We said

Thank you for your email. We are working in a fluid environment until we get clarification from the Department for Education

 At the moment University of Bedfordshire libraries are open as advertised

https://lrweb.beds.ac.uk/covid-19-updates/library-opening-and-service-updates/

 I would advise that you book a LFT so you can have easy access to campus

 https://www.beds.ac.uk/coronavirus/information-for-students/

Opening hours

 You said

Is the luton campus library still open during tier-4 lockdown?

We said

Thank you for your email. The short answer is yes.

 The Luton and Bedford campus libraries are not open 24/7 but they are open on reduced opening hours. All the details are on our website and I would advise you to check in regularly to see what opening hours are offered

 https://lrweb.beds.ac.uk/opening/

Fines

 You said

I had lent some Library Books- before and during the lockdown. The Library started fining me during Lockdown- which if the Library was open, how would I have returned the books? This was in July 2020- so my fines ought to be removed completely, please.

We said

All library loans are being automatically renewed during lockdown. The only exceptions are reserved items which must be returned for someone else to borrow. Please be sure to return the items you will not be charged a fine

Reservations

 You said

I reserved books before 3 days and still don't have answer Can you please update me

We said

Thank you for your enquiry. If your books were out on loan there would not have been an instant response. You will need to wait for the books to be returned which could be up to 2 weeks

Laptop loan and Room Booking

 You said

Would it be possible to borrow a laptop for Wednesday 16th December as I have a presentation between 3 and 5pm and do not have my own laptop to present this online. Also I do not want to disturb anyone whilst presenting so was hoping I can do this in a room at the library? 

 

We said

The University can help during the pandemic with 12 week laptop loans please contact

studentmoney@beds.ac.uk

I must remind you that there are no room booking available in the library due to the pandemic. If you contact your lecturer they may be able to help you book a room trhough University timetabling to do your presentation

Online resources

 You said

I would like help with accessing and referencing online information

We said

Thank you for your enquiry. 

May I check are you looking for materials via the University catalogue or our DISCOVER tool?

 The search bar is in the blue panel here

 https://lrweb.beds.ac.uk/

 If you are having trouble finding resources please contact your subject librarian for advice and/or check our online subject guide

 https://lrweb.beds.ac.uk/health

External membership

 You said

I’m just curious to know if I’ll be able to use your LRC, whilst I’m not a Beds student I have got my own membership card. Please do let me know. 

We said

Thank you for your email. The University of Bedfordshire is not allowing visitor access to its libraries at this time. Due to the pandemic we are having to restrict the number of people on campus. We will review this decision after Easter 2021.

eBook request purchase

 You said:

Is it possible to access an e-copy of; 

 Claxton, G. (2018) The Learning power approach: teaching learners to teach themselves Carmarthen, Wales: Crown House Pub., 2018

Thank you very much for your help.

We said

Thank you for your enquiry. There appears to be a free download on this link

https://www.crownhouse.co.uk/assets/look-inside/9781785832451.pdf

 I would however like to point out that there are 3 print copies available for loan from the Bedford campus library. If Bedford isn’t your home campus you can request the item via the University’s reservation service from the library catalogue

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans-renewals-and-reservations/reserve/