Visitor ID card

Lamination peeling off my ID card have to use sellotape to prevent it toally falling off. Was told to pay £10 for replacement - feel its unfair as I only got card in March. This card is of poor quality - never before have I had a problem of this nature with my ID card please could you waive the cost and allow me to have a new card of higher quality

Thank you for raising your concerns. The library has issued many hundreds of cards and none have behaved like your card with out some mistreatment. Please bring your card to the Customer Service desk during staffed hours and staff will check to see if the damaged barcode will read. If it doesn't you will need to pay for a replacement. If it does staff will re-laminate it for you