Luton Library - queuing

Can you please sort out the queuing for help at the LRC Its ineffectual and time consuming. More staff needed to support students

Thank you for your suggestion and taking the trouble to raise your concerns. The queuing system has been introduced to mirror the system offered at the SiD desks.An electronic queue offers fair way to serve customers in arrival order to avoid conflicts. We tried a swipe method of joining the queue but this has now been abandoned and we use the type click enter process (like SiD). At times of peak demand it may seem that there aren't enough staff to help students. With 3 people dealing with the queue and a fair and equitable queuing system in place it doesn't mean that wait times are eradicated but they are reduced. Please persevere.