Luton Library Silent Study Rooms

  I am now in my third and final year however. In my second year i spent alot of my time in the library using the 'silent' area on 4th floor. Unfortunatly, many students are NOT silent and this distracts me, i do confront them politely and often they will then be quiet however can more be done by library or Uni staff? I resorted to booking the group rooms for silence to work... this then restricts groups from using the rooms. I am again in this area as i write this and there is loud laughter, people speaking n their mobile phones and loud discussion within the walkway areas. Can their be some kind of patrol put in place every half hour? I dont know what more to suggest but i leave my home with children to escape for a quiet area to study and write assignments and this year my dissertation! I should not have to be constantly distracted when placing myself on a silent floor!

Thank you for raising your concerns I can understand your frustration. Staff are here to ensure the study environment is appropriate to the design of the building. Both library staff and security will help you.
On level 4 there are two large silent study rooms (with only a few PCs) and 4 smaller group study rooms (with 6 PCs) with black booking kiosks on the outside. The silent study rooms are behind sound proof glass and have doors which also shut out noise and there are no walkways as such.

If you ever find the silent study rooms to be noisy please go to the customer service desk on level 1 or - during staffed hours - ring in the open area (with the books), Customer Service desk 01582 743488 and give your location.

The group study rooms are for groups so if a room is occupied by less than 4 people and there is sufficient demand that solitary person will be asked to leave.

There are also silent study rooms on level 5 and level 6

Luton Library staff praise

The staff are friendly and very helpful the service is second to none.

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Guest Wifi

I was very disappointed (24th) as I was not able to connect to your Wifi. I came specifically to get some work done but left disappointed. The library staff was very helpful but could not get me connected even as guest. Please investigate and prevent repeat.

I can only apologise for the inconvenience. Please be assured that the problems have been logged and the University is working on a solution

Reserved Books

I reserved a couple of books today for collection at MK library (available at Bedford campus). Please, how long would they take to arrive?

Thank you for your enquiry.

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans,-renewals-and-reservations/self-issue/reserve

All being well as you state they are “Available” on the library catalogue then they should be with you in 2 – 5 days (if they are on loan they will take longer)

Please keep an eye on your library account to see when they are “Ready for Pick Up”

https://brum.beds.ac.uk/patroninfo

log in with your usual University username and password

Renewing Library Books

I am unable to log into break and need to renew some books before tomorrow, what can I do. Hope to hear from you soon.

Thank you for your query. Do you mean you can't log onto BREO?

The instructions for renewing library books are on LRWeb here:

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans,-renewals-and-reservations/self-issue/renewals

Automated phone renewals are on

01582 743262

Please check with staff at the Customer Service desk about logging onto BREO.

Luton Library - Read and Write Gold

I was searching for the Read and Write Gold on the 2nd, 4th and 5th floors but I could not find it on the desktop. Could you please check if it is.

Thank you for your enquiry. A Read and Write Gold icon is on the level 1 PCs' desktop. The app is available on all the library PCs but you need to search for it. Go into the
This PC
icon
Then the Apps folder
and then look for the RWG (Read and Write Gold link)

I believe a member of staff has written to you directly with this information. If you need further help please do not hesitate to contact us again.

Luton Library - staff praise

Parveen, Miranda and the other lady whose name I didn't get was so helpful. I called upon them numerous times and they always had a smile on their faces

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Printing digital materials

I think its ridiculous that I have had an assignment which I need to analyse several journals. Every time I have tried to print the whole page shuts down and I lose the whole journal! Staff are clueless

Thank you for letting us know the problems you have been having. I am sorry you haven't got the help you have needed to print. I will say that the University has been experiencing some printing problems in recent weeks so it could be that has affected you. Without knowing the particular journals and process you used it is difficult for me to assess how to help you further via Tell Us

May I suggest that you go to a Study Hub drop in on digital resources for the best advice on downloading and printing digital journals
Luton Drop ins are on the mezzanine floor. Monday - Friday 10 - 16.00
https://lrweb.beds.ac.uk/studyhub@library/what-we-offer

The Study Hub What's On calendar is also a helpful reminder

https://lrweb.beds.ac.uk/studyhub@library/whats-on

In the mean time there is helpful advice on the Subject Guide pages for your course
https://lrweb.beds.ac.uk/medical/journals

Luton Library - staff praise

I am really pleased with support given in regards to using the computer. Parveen has very helpful am really grateful

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Luton Library - staff praise

Very helpful and kind people. I really appreciate them

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Visitor ID card

Lamination peeling off my ID card have to use sellotape to prevent it toally falling off. Was told to pay £10 for replacement - feel its unfair as I only got card in March. This card is of poor quality - never before have I had a problem of this nature with my ID card please could you waive the cost and allow me to have a new card of higher quality

Thank you for raising your concerns. The library has issued many hundreds of cards and none have behaved like your card with out some mistreatment. Please bring your card to the Customer Service desk during staffed hours and staff will check to see if the damaged barcode will read. If it doesn't you will need to pay for a replacement. If it does staff will re-laminate it for you

Luton Library - staff praise

I'm here with my friend Syeda and we just wanted to say a huge thanks for helping us in the library Maddie! See you around.

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Luton Library - staff praise

Staff is better than the staff are University of Herts! Forget Oxford go to Beds!! Luton LRC University of Beds rating 11/10!! The last few years have been the toughest in my life. I am really thankful to the staff at the University of Bedfordshire (Luton) LRC for their support! They are surely better than staff at other Universities

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Luton Library - staff praise

I was so pleased with the staff on their kindness towards helping me to achieve at the library today also recovering my lost USB many thanks

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Luton Library - staff praise

My visit to UoB today 14.10.17 was very amazing. I received a very warm welcoming to the library. Theresa was ever so helpful in attending to my needs and showing me round with useful information. Many thanks

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Self Service - Issuing books

There are no working self-service point above level 1 for issuing books

Thank you for raising your concerns. There are 3 issue points at Luton Library. One is in the reservations room on level 1. The other two are near the entry/exit points for the library. This is to remind our customers to issue their resources before leaving the building. There is no requirement to have issue machines on every floor. If an item is being used in the building then there is no need to issue it

Luton Library - staff praise

Wonderful member of staff and excellent service

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Luton Library - staff

Excellent Service, thanks for your help

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Luton Library - queuing

Can you please sort out the queuing for help at the LRC Its ineffectual and time consuming. More staff needed to support students

Thank you for your suggestion and taking the trouble to raise your concerns. The queuing system has been introduced to mirror the system offered at the SiD desks.An electronic queue offers fair way to serve customers in arrival order to avoid conflicts. We tried a swipe method of joining the queue but this has now been abandoned and we use the type click enter process (like SiD). At times of peak demand it may seem that there aren't enough staff to help students. With 3 people dealing with the queue and a fair and equitable queuing system in place it doesn't mean that wait times are eradicated but they are reduced. Please persevere.

Printing

Over the last couple of days I have consistently experienced printing issues when I have sent files for print via BREO. I have re-sent the files for print and experienced the same problem - nothing shows up for print.

I apologise on behalf of the University for the inconvenience you have experienced. You might be aware that the University has been experiencing cross campus printing issues in the past week. The University has been working to resolve this. You should not have these issues going forward. If you do have problems please go to the Customer Service desk on level one of the Library. Thank you for your patience

Printing

I cannot print anything using the Uni printers I have over £60 credit on my account but when I send a document to the printer it does not arrive. I have tried multiple computers and multiple printers

I apologise on behalf of the University for the problems you have been experiencing. I understand that a member of staff helped you with some mediated printing to help you. Going forward your problem has been reported and should be resolved. if you experience any further problems please go straight to the Customer Service desk on level 1.

Microsoft for Students

Good morning!
I'm very pleased to see that Microsoft Office is available free for students!!
I only wish I'd known it earlier, as I've spent a fair bit of money on it now.
Is it a new thing?
If not, please do consider mentioning and emphasising it in induction week!
Thank you for your time!

Thanks for your suggestion my initial thoughts are:

-     a Facebook post @uoblibrary

-     it will be  included into our Welcome emailshot content for end Oct/beg Nov

-     we can also consider as a slide for the PC screensavers - it is on the list of desirable things.

https://lrweb.beds.ac.uk/libraryservices/pcs-printing-software/software2/microsoft-office

TES

I would like to be able to read this publication on a regular basis. I have been able to access a specific article with the help of a course tutor sending me a link, but can't seem to find a way of access each edition online. Can you help?

Thank you for your enquiry. 
The articles are available via LexisNexis here http://library.beds.ac.uk/record=b1807251~S20  and we keep copies of the print in the library (current year only).


Some of the content is online as well https://www.tes.com/ but for full access you would need to take out a personal subscription to their website.

If you search for Times Education Supplement in our library catalogue you get the link to the digital full text resource

There is an online subject guide for Education which you may find helpful

https://lrweb.beds.ac.uk/education

This section particularly will help you find resources

https://lrweb.beds.ac.uk/education/using

Partner College

I am student attending Central Beds college under the University of Bedfordshire, studying an FDA in Special Educational Needs. Would I be able to borrow books from you with my uni card?

Many thanks for your enquiry. Yes as a student being taught a University of Bedfordshire course at a Partner institution you are entitled to the membership rights enjoyed  by students taught at our main Campuses

https://lrweb.beds.ac.uk/libraryservices/membership/students2

You must always bring your University ID card when visiting the Luton Campus as you will need to swipe in and out of the barriers as well as use it to issue items at our self service kiosks.

The book you want is currently available and you need to collect it from the shelves and issue it to yourself.

If you cannot come into the library today (9.10.17) I would advise you to reserve the book so its ready for you to pick up next time you are on the Luton Campus

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans,-renewals-and-reservations/self-issue/renewals

Printing.

Couldn't print
Telling that student card has no credit

I am sorry you are having problems with your print credit
Full time undergraduate home/EU student and you have completed your registration and you don't receive another bursary you should have your print bursary.
Please check

Printing etc

Couldn't download unit handbooks
Couldn't print, wrong printer set, selected, blocked printing
Couldn't log off
Was unable to do my work, ran out of time, poor library staff had to assist, taking up their time

So sorry you have been having problems.
Unfortunately the University has been having problems with printing this week. If you can talk to staff at the Customer Service desk in the Library they are more than happy to help you with these issues

Highlighted LRSE Service - Borrowing

Borrowing items

You can normally borrow up to 20 items at a time from any of our libraries.  Once you have chosen the items you want to borrow take them to a self-issue kiosk and issue them. Remember to pick up your receipt, as it will tell you the date the items are due back. Items are usually loaned for one or two weeks at a time; however, they can be renewed on line or in person at the Customer Service Desk. You may return any item to any campus via the self-returns unit.

For more information, use the following link

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans,-renewals-and-reservations/self-issue/borrowing

Bedford Staff - praise

Amazing and friendly staff.

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Microsoft Office

I am a second year and last year I bought Microsoft office and after I bought it everyone said I could of got it for free from the library. I don’t know if this still happens or was even true, if you could clarify before I go and purchase it again that would be great.

Many thanks for your enquiry. University of Bedfordshire students may install Microsoft Office on up to 5 personally owned Windows (Windows 7 or later) or MAC computers for free

Details on our website

https://lrweb.beds.ac.uk/libraryservices/pcs-printing-software/software2/microsoft-office

Alumunus Membership

I am a former student of the University Of Bedfordshire and currently require library access at Park Street, to assist me with some vocational exams I have coming up.

Can a guest/visitor pass be provided enabling me to access the library and prepare for my upcoming exams.

If so – Can you please explain the process to obtain such access and if there is anything additional I need to provide yourselves.

Hope to hear from you soon

Many thanks for your enquiry. All the details you will need regarding our Alumnus memberships offers are on our website

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/categories

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/codeofpractice

Visitor access

I am a PhD student from a University in Spain. I am currently living in Bedford and working at an Upper School and a College as a Spanish Teaching Assistant.

I am writing to ask if I could join the University library at Bedford campus both to have a place to work and study and to borrow some books/resources. 

If so, how could I get there from Bedford city centre? Is there any bus I can take to Bedford campus?

Many thanks for your enquiry. We have two types of membership for visitors to the University of Bedfordshire’s Libraries

Reference - has no loans

Or

Associate which allows up to 4 loans

All the details plus the application form is on our website

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/categories

You cannot:

Use any of the content retrieved from the University's digital resources for commercial activities.

Leave a walk-in kiosk PC logged in and unattended for any period of time during your visit.

Share the usernames or passwords provided to you by the University with anyone else.

Access any other parts of the University except the Library or Learning Resources Centre.

Share any materials retrieved from the University's digital resources with anyone, whether in print or digital format.

Download, store or transmit an excessive amount of content retrieved from the University's digital resources.

Use the network for unauthorised purposes. For more detail, refer to the JANET Acceptable Use Policy.

Access, transmit, store, print, promote or display offensive, obscene and indecent material, defamatory materials or materials likely to cause harassment, alarm or distress.

Regarding the buses I am afraid you would have to check at the bus station on what service would take you to the Bedford Campus as I do not have those details to hand