Luton Library WiFi

The internet on floor 4 is never working on the round tables.. I have been there everyday for the last week and it doesn't work

Thank you for raising your concerns. There have been no reported problems with WiFi in Luton Library this week. I am concerned that you have been experiencing problems with WiFi in the new Library at Luton and not reported it to staff at the level 1 Customer Service desk.

Advice on accessing Eduroam is here:
http://lrweb.beds.ac.uk/libraryservices/pcsandsoftware

If you still experience problems please talk to staff on the level 1 Customer Service desk.

Luton Library - self issue machines

Put self issue machines on all floors that the books are on.

Many thanks for your suggestion. I am wondering why you want an issue machine on every floor? There's  issue machines near the exit/entry barriers on both level 1 and the ground floor.

A lot of thought when into the design and effective distribution of services in the new library. It was decided that it would the most cost effective to have self issue machines at the exit points of the building rather than on every floor of the library. This would mean that no library stock would leave the building un-issued and customers would always be reminded to issue their books as they are about to go out of the building.
We will not be progressing your request at least in the short term but will bear it in mind should this prove to be a development in the new year.

Aylesbury - Read and Write Gold

I have been waiting for Read and Write Gold on the Aylesbury computers for 4 weeks and despite David Fulton continuing to try and sort it, it is still not done."


Thank you for raising your concerns. David Fulton has been given a quick fix for you you to help while the University deals with a loading issue we have been experiencing. David cannot sort this issue out himself. The problem with pushing new with software out to students has failed a number of times and has resulted in Uni servers being switched in the hope this would resolve the issue. We are hoping this will be completed resolved in the next week or so. In the mean time fix is being directly emailed to you.

Luton Library - laptop loans

Regarding Laptops in new LRC There are constant issues with laptop for hire: First there are issues to get them out of storage which staff were unsure about, then they would not log onto wifi which staff were unsure about and laptop nor LRc handbook doesn't not tell students how to log onto the laptops system, which meant myself and peers had to keep going up and down stairs for staff to fix issues as there are no staff on each level of the library, they do not answer the phone to answer enquirers and when we do go down to first floor they do not know how to sort the issues. THIS IS A HUGE ISSUE ALSO DUE TO MY MOBILITY ISSUES, i have to keep going up and down for a service which is not adequate and could be avoided. 

Thank you for raising your concerns and please accept my apologies on behalf of the service for the issues you have been having
I know that getting the laptops out of their storage drawers is a bit tricky as you need to 
Open the door
Unplug machine charger 
Lift out the laptop with its portable power cable (attached to the top of the laptop)

Wifi: the laptop should automatically connect so you just need to physically re-start laptop by holding down the power button in for a few seconds until it logs off, re-start it and it will automatically  lgwt onto the Wifi - there is no separate process.

You are right some instructions/advice sheets would be helpful so we will create some gtting started Top Tips in the very near future

Information on LRWeb
http://lrweb.beds.ac.uk/libraryservices/pcsandsoftware/luton-library-laptops-for-loan

May I point out this is a free service so its not laptops for hire its laptops for loan

Please remember laptops are are portable so you could either carry the laptop to the customer service desk on level 1 or ask the member of staff to come with you to where you are working to reduce the amount of walking between floors that you may have to do with a query.

Graduation Certificate

I graduated from the University 17 years ago and can't find my graduation certificate can you help.

Learning Resources does not have access to graduation certificates but if you contact the Graduations team
graduation@beds.ac.uk
 I am sure they can help. Or request a duplicate from University records

Students who studied prior to 2006 will need to checkinformation on the web - http://www.beds.ac.uk/student-experience2/studying-at-bedfordshire/graduation/transcript/university-records

Download a copy of the form: www.beds.ac.uk/studentlife/current/graduation/transcript

Please complete and sign the form and return it to the Graduation Office with supporting documentation and payment.  

Reservations

I requested some research book to be delivered to the UCMK Campus how long should it normal take and how will i know that the books have been dispatched ready for collection

Thank you for your enquiry if you get into the habit of checking your library account you can keep a check on where your reservations are. To look at your library account go to

Library.beds.ac.uk

Click on the blue tab labelled Renewals

Sign in with your usual University ID and password

You will see the details of your loans and reservations there

http://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/lib-reg

At the moment 3 books are "In transit" which means they are on their way to you. When the message reads Ready for Collection you can go and get them from UCMK

Luton Library

Good environment. The library is rich

Thank you for your positive comments its always encouraging when our customers tell us we're doing something right. I hope you continue to enjoy using this fabulous new resources

Luton Library - Group Rooms

I would like a whiteboard in the group study rooms because it helps when you are revising as a group to write on a whiteboard

Thank you for your enquiry. I am glad you are making use of our new Bookable Room service

http://lrweb.beds.ac.uk/libraryservices/availableservices/bookings/parksquare

The group study room provision in Luton Library is a new service that will develop over the next year. I understand your request for a white board but at the moment  space and costs would prohibit adding this to our offer at this time. Your request is noted and will be considered as we review our service offer in the new year when we will assess costs and evaluate

Luton Library study environment

The spaces should be divided into social work & study, silent ie to avoid general social chatting which is disturbing, in spaces of study ie monitor level of noise

Many thanks for your Tell Us comment about the new library. Noise levels are very subjective and to avoid individual “interpretations” leading to conflict the general library spaces have furniture configurations which indicate style of study.

Levels 4, 5 and 6 have Silent Study rooms which are monitored – electronically and by staff patrols. If the study environment isn’t respected there sanctions are in place

Levels 1,2 & 3 are generally regarded as more group & social style study environments with furniture configurations to facilitate that

Students are getting used to this wonderful space and learning styles will mean that students will start to gravitate towards the space that suits their learning style the best.

May I advise that you go up the building – maybe into the Silent study areas? This may meet your requirements better than the lower floors.

Luton Library study environment

The spaces should be divided into social work & study, silent ie to avoid general social chatting which is disturbing, in spaces of study ie monitor level of noise

Many thanks for your Tell Us comment about the new library. Noise levels are very subjective and to avoid individual “interpretations” leading to conflict the general library spaces have furniture configurations which indicate style of study.

Levels 4, 5 and 6 have Silent Study rooms which are monitored – electronically and by staff patrols. If the study environment isn’t respected there sanctions are in place

Levels 1,2 & 3 are generally regarded as more group & social style study environments with furniture configurations to facilitate that

Students are getting used to this wonderful space and learning styles will mean that students will start to gravitate towards the space that suits their learning style the best.

May I advise that you go up the building – maybe into the Silent study areas? This may meet your requirements better than the lower floors.

Guest wifi

I was trying to get the guest WiFi code for some external people who will be on on Luton campus on Friday. Is this something you could help me with?

All guest users of the University WiFi can self register for a code. There is guidance on the University website

http://www.beds.ac.uk/contactus/wifi/guest-uob

Sconul Access

My sconul access has lapsed as I have taken a break from studies for a year but am still enrolled at the university of Bedfordshire as a student and would like to continue to access  University library through sconul.

Is this possible and if so is there a renewal process or do I need to apply again?

Your current status on our Student Records system is Deferred which means that you are not Current.

In the spirit of Sconul Access all applicants have to be current member of participating institutions. As soon as you re-start (I note that you say taken a break from studies for a year) you can apply

All the information you need about Sconul Access is on LRWeb

http://lrweb.beds.ac.uk/libraryservices/visiting/sconulaccess

Once you’ve read the information complete your online application and continue the process with Sheffield Halam

In the mean time you may wish to be become an Associate member by subscription at Halam

http://libguides.shu.ac.uk/visitors/membership

External Customers

I would like to renew my membership. Would you advise me to apply for a new membership this week, or would it be best to apply nearer to the expiry date? I cannot afford any interruption in my study, so it would be ideal for me not to wait for a week or more for my new ID card, past the expiration date.

Also i have an issue with my existing ID card when upon using the new Learning Resources building facilities. For example, I have a problem in swiping my card when i use the front entrance automatic swivel doors. The scanner does not recognise my card, therefore the doors do not automatically allow me access. I had to call security on more than one occasion to allow me in,  but generally, most of the time, they do seem to allow me access to the premises without me using my ID card.

Another issue I have discovered is that I cannot use the silent study rooms, again the scanner does not recognise my existing card to allow me access to the rooms. Is there a problem with my ID card? Or does it need to be replaced with a new ID card?

Finally if you can remind me, what form of identification, alongside with the application form and a photo passport size, is needed to successfully process my application. 

I would advise you to apply as soon as you can. We have a new card for external customers which should allow them to swipe into the Luton Library revolving doors so it should make access a lot easier

You do not have to swipe to enter the silent rooms on levels 4, 5 & 6

If you mean the group study rooms (they’re smaller) on level 2, 4 & 5 external customers do not have access to these rooms.

All the information about making an application for External Customer membership is on our website

http://lrweb.beds.ac.uk/libraryservices/exusers

http://lrweb.beds.ac.uk/libraryservices/exusers/cond-of-memb

Proof of ID and address usually can be covered by a headed letter from a utility bank or other formally headed letter. ID can be driving licence or any other photo ID eg work or Uni ID

External Customers

I am currently on the BEDSCITT teacher training course which has the University of Hertfordshire as its lead university. As I am based in Bedford though, it makes it difficult for me to travel to Hertfordshire to use their library, so I was just wondering whether or not I am able to use the on Polhill Avenue or whether that is just for Bedfordshire University students only?

Many thanks for your enquiry. I regret to inform you that there is no free SCITTS access to University of Bedfordshire’s learning Resources. If you wanted to pay for membership details are here

http://lrweb.beds.ac.uk/libraryservices/exusers/categories

Thanks

Printing photos

I would like to print some photos I've take for a project. Is there a printer and paper that could afford it ?

Thank you for your enquiry

The printers in Learning Resources print in colour or black and white on standard paper. If you want this level of finish of course the printers are available for you to use.

·         Print Shop, 52-58 Albert Road, Luton

https://printshop.beds.ac.uk/PrintShop/storefront.aspx?SITEGUID=f8930d35-1317-48f6-98c1-4734f6d37933

If you want a better finish I would advise you to go to Reprographics at Albert Road with your photos on a memory stick and they should be able to help you

Luton Library - study enviroment

Just a quick query. I just want to know if I able to use the group study spaces if they are available and I am not part of a group?


I feel there are not many large desks in the silent areas only the narrow computer spaces. It's great that there are so many large desks outside the silent areas but I really need the quite to concentrate and the group areas seem to be unoccupied in the evenings. I personally can't work so close to the computer screen and there isn't much space to spread out. It's going to be a nightmare when deadline season approaches and were doing all-nighters. Where am I supposed to put my books and snacks?

Many thanks for your enquiry

The group configurations of furniture in the open library spaces is open for any use on a first come first served basis. If there was pressure on space then individuals may be asked to move from group space.. It would be reviewed on a cases by case basis if required.

The bookable group rooms however are for groups of a minimum of 4 people

May I ask which floor you are working on? We have two types of PC provision – high density where students will be sitting very close together. This is mainly available on level 1,2, and 3 although it is available on all floors. Standard PC provision with space either side of the PC is available from level 4, 5 and 6. Its sounds to me that this might suit you better rather than sit uncomfortably in the group sofa arrangements. There is some pair working work station which will offer more space too. Please wander around the library to find the different options available to you.

http://lrweb.beds.ac.uk/__data/assets/pdf_file/0018/507330/Library-Map.pdf

The silent room provision should be part of our standard offer (ie with space either side of the PC) and this is specifically to discourage chatting or any noise at all.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Please remember is it is good study practice to take a break to have your snacks and I would suggest that you go to the ground floor and eat there. There is proper disposal facilities there and a bit of movement may help you rest your eyes from the screen and let your body move a little bit. If you have to eat at your desk please remember hot or messy food is not allowed anytwhere in the library except the cafe

Staff are happy to take you on a tour at any time. Please ask at the Customer Service desk on level 1.

Resources

I am writing to enquire if it is possible to requests books that aren't in the library?

 Thank you for your enquiry. As a final year student you are entitled to 5 free Document Supply requests this year.

http://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a/how-it-works

As you will not have used this service before may I advise you to read through the information pages here on LRWeb

http://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a

As both these items are print when you are ready please complete the “Book Request! Form for the link on this page

http://lrweb.beds.ac.uk/libraryservices/docsupply/forms

Please fill in as many details as possible

If you have any questions please email

Docsupply@beds.ac.uk

Or phone 01582 743168 during staffed hours.

Study Hub drop ins

http://lrweb.beds.ac.uk/studyhub/drop-in

http://lrweb.beds.ac.uk/studyhub/whats-on

I am sure you are aware of our help pages in the online study guide for your course, but just in case you’re not here’s the link

http://lrweb.beds.ac.uk/Journalism

Resources -education

I am writing a paper about gamification of the primary curriculum and have had several books recommended to me which are not on the library catalogue (listed below). Are you able to order them for me please?

Thank you for your enquiry.

May I ask where did you get your list publications? Were they on a reading list?

Reviewing your request: The 2007 (and 2003 edition) edition of one title is available at both Luton Library and Bedford library. Do you know specifically what’s in the 2008 edition that you need - as it might be an idea to start with the 2007 edition

Luton Library has print copies of Game Developer 2003 – 2013. As your article is quite old do you really need that particular information?

In the link to Miles Berry’s blog there is a link to his publications page is these anything on that list which would help you?

http://milesberry.net/publications/

May I suggest that you drop in to the Study Hub next time you are on Campus? This may help you identify the resources that are easily available to you.

http://lrweb.beds.ac.uk/studyhub/drop-in

In the mean time may I suggest that you look at our online subject guide as this was written specifically to help people on your course.

http://lrweb.beds.ac.uk/education

Thanks

External Customers - Sconul Access

I was wondering what the rules were on students from other universities using our library? Is it allowed, and if so how would I go about getting an access card for someone?

Thank you for your enquiry. Students from other Universities may access University of Bedfordshire Learning Resources via the Sconul Access scheme. They can get details about this from their own universities. We have information on our website about this too

http://lrweb.beds.ac.uk/libraryservices/exusers/free

After making an application through Sconul your friend will get an authorising email and go through the process described on our web pages.

Please be clear you cannot make an application on behalf of your friend. The process is straight forward and your friend can get membership in their own right

Study Hub

Im writing to ask for help on finding journals articles online please as my second year assignment is more based on journals articles. i would like to book an appointement for next week

I would advise you to contact the Study Hub, there is a drop in Wed 12.10.16 at 10am on the Luton Campus

http://lrweb.beds.ac.uk/studyhub/whats-on

http://lrweb.beds.ac.uk/studyhub/drop-in

Or you could make an appointment

http://lrweb.beds.ac.uk/studyhub/drop-in/appointments

Meanwhile there is information on LRWeb on using electronic journals

http://lrweb.beds.ac.uk/libraryservices/availableservices/bookings/parksquare

And there is online support for Applied Social Science students

http://lrweb.beds.ac.uk/applied-soc-studies

I hope that helps

Sconul Access

I have found your contact details on the SCONUL website indicating that you may be able to help with this.

I am a post grad student completing a MSc  at the University of Beds but live in Northampton and so would find it easier to use their library. I spoke with the librarian there and she is happy to arrange this but needs an email from UoB indicating that I am a student with you and the level of access I am permitted.

Thank you for your enquiry

If you start with our website – LRWEB

http://lrweb.beds.ac.uk/libraryservices/visiting/sconulaccess

and follow the link to the online application form you will get an email in 2 – 5 working days

I hope that helps

Library fines

Good Morning, I am overdue books I have the books but I don't understand the fines.

I will be returning them on Wednesday

Thank you for your enquiry

Your total “Fines” include a bill in the region of £140 for lost books. If the 7 lost or very overdue items – which were due back in May 2016 – are returned as you state in your email the bill will be reduced to a standard fine.

http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing/fines

Please return the books as soon as possible and pay off your fines.