Luton Library - Temporary ID

Its great but could we have more than 5 temporary cards

The temporary ID service is only available at Luton Campus to encourage maximum use of this fabulous facility.
Each member of the University community is allowed 12 temporary IDs per year. 
https://lrweb.beds.ac.uk/libraryservices/availableservices/temporary-id

This averages out at one temporary ID per month to accommodate those days when you may have forgotten your ID. As the University year is only 5 months old if you have used up your allowance of 12 temporary IDs please make an appointment with a library manger (ask at Customer Service desk on level 1 of Luton library) to prove that you do have an ID card to request an extended number of temporary IDs. These temporary IDs are supposed to be used for very rare occasions.

Try to remember your ID every day that you are in the University as you are required to show it to any member of staff when requested. Temporary IDs will not allow you to book group study rooms, borrow materials or print.

Luton Library - cleaning

New library absolutely beautiful

• cleaning ladies do make a lot of unnecessary noise. This morning I even told/requested them to keep their voice down as they were discussing something on their phone but they couldn't.

Thank you for your positive comments. I hope you continue to enjoy using the library. As Luton Library is open 24/7 x 365 there is no "down time" for cleaning and maintenance activities. The cleaning team do an excellent job in maintaining a pleasant library environment. As its such a big area they cannot stop for administrative activities such as phone calls from their supervisor. I am sure you understand that this disruption is kept to a minimum.

Luton Library - praise

New library is absolutely brilliant. Way better than the old library

Thank you for your positive comments. I hope you continue to enjoy using your library
https://lrweb.beds.ac.uk/luton-library

Christmas Opening

opening hours this holiday

Thank you for your enquiry. As you haven’t specified which Campus you require the Learning Resources opening hours for please check the appropriate web page

Bedford

https://lrweb.beds.ac.uk/opening/ph

Aylesbury

https://lrweb.beds.ac.uk/opening/ay

Butterfield

https://lrweb.beds.ac.uk/opening/bu

Luton

https://lrweb.beds.ac.uk/opening/ps-lrc

Putteridge Bury

https://lrweb.beds.ac.uk/opening/pb

UCMK

https://lrweb.beds.ac.uk/opening/university-campus-milton-keynes-ucmk

I hope that helps

Sconul Access

I am wanting to go to Bedford University's library on the Bedford campus as my SCONUL application was accepted. However, I am wondering would I be able to access the wifi and also what are the opening times.

Thank you for your enquiry all the answers are on our web site

https://lrweb.beds.ac.uk/

You need to follow on your application process now you have your email of authorisation from the Sconul Access team details here

https://lrweb.beds.ac.uk/libraryservices/exusers/free

application form here

https://lrweb.beds.ac.uk/libraryservices/exusers

https://lrweb.beds.ac.uk/__data/assets/pdf_file/0003/290037/Visitor-Application.pdf

It takes 2 – 5 days for your application to be processed so if you want access over Christmas you better make your application today or wait for access after 3.1.17

You will automatically be logged onto Eduroam once your membership card has been issued and you enter the Bedford Library.

Bedford Library is open 24/7 x 365

https://lrweb.beds.ac.uk/opening/ph

Sconul Access

I currently hold SCONUL Band R access and have a reference reader card issued by Polhill library. Can I check if this will allow me access to Luton Library also?

Yes your Sconul Access membership does allow you access to the Luton Library

I will say that the standard cardboard membership card will restrict your access to staffed hours only. If you require access over Christmas week (in particular) I would advise you to bring your card to Luton Library during staffed hours, week beg 19.12.16

Mon – Thurs 8.30 – 18.00

Fri 8.30 - midday

And get your card changed to a plastic swipe card. This will work at Bedford, but it will also swipe you in at Luton

External membership - retired staff

A former member of staff who retired last year and is now embarking on a process of publishing academic articles. If she was able to have associate member status at the university would this be sufficient to enable her to have access to the library? Are there any other requirements?

Retired members of staff may have free reference access via our External Customer membership. If the person would like loan status there a concessionary rate for retired staff for Associate access which is £30 per annum, details are here

https://lrweb.beds.ac.uk/libraryservices/exusers/categories

Full details of our External membership offer is here

https://lrweb.beds.ac.uk/libraryservices/exusers

https://lrweb.beds.ac.uk/libraryservices/exusers/cond-of-memb

https://lrweb.beds.ac.uk/libraryservices/exusers/codeofpractice

I hope this helps, if you need further details please get back to me

External Customer - remote access

I wanted  to enquire that is it possible to have remote access to the libraries in the Sconul Access scheme?

Thanks for your enquiry. I am sorry but no it isn’t. University digital licensing agreements do not allow for remote access to our digital materials for Sconul Access

External Customers

I am a postgraduate MSc student at University College London, living in Luton and I would like access to the University of Bedfordshire library so that I may use this space to study. As UCL does not participate in the sconal scheme for postgrad taught students, is it possible to obtain a membership for reference use only? 

Thank you for your enquiry. As you cannot take advantage of the Sconul Access route there is no free membership available to you. If you can prove you are a student you are entitled to our concessionary membership fee for reference access or, full subscription is chargeable, details here:

https://lrweb.beds.ac.uk/libraryservices/exusers/categories

If you want to progress a membership application please read the information on our website

https://lrweb.beds.ac.uk/libraryservices/exusers

https://lrweb.beds.ac.uk/libraryservices/exusers/cond-of-memb

and complete an application form

https://lrweb.beds.ac.uk/__data/assets/pdf_file/0003/290037/Visitor-Application.pdf

sent it with a photo & remittance in a cheque* to

Sarah Arkle
Head of Reader Services
University of Bedfordshire
Learning Resources
University Square
Luton
LU1 3JU

*Payment can also be accepted by card in person or over the phone (01582 743168) or by cash in person

Please allow 5 working days for the application to be processed

Luton Library Opening Hours

Please could you tell me the opening days and times for the University's Luton campus library over the Christmas holidays? I would appreciate it if you could kindly let me know the days and the hours.

Also, will we be able to access the computers and laptops if we come in over the Christmas holidays to the library?

will we be able to print, scan and photocopy as well as take out books?

What days and times will the library staff be available to help?

also, what days and times will the staff at study hub be available - with regards to the Librarians who are on first floor and Academic Skills Tutor, Academic Liaison Librarian or Computer Skills Trainers.

Thank you for your enquiry.

All opening hours and staffed hours information is available on our website

https://lrweb.beds.ac.uk/opening/ps-lrc

Luton Library is open 24/7

All self service services are available including access to desktop PCs, laptop loans (for use in the library), print, scanning and photocopying as you mention, are available 24/7.

Staffed hours are

12 – 17 Dec

Monday – Friday 8.30 – 22.00

Saturday 10.30 – 17.30

19 – 22 December

Monday – Thursday 8.30 – 18.00
Friday 23 Dec 08.30 - midday

24 Dec – 2 Jan patrolled by security

Study Hub details are available here:

https://lrweb.beds.ac.uk/studyhub/whats-on

Staffed 12 Dec – 22 Dec

10.00 – 16.00

There will be no Study Hub availability 24 Dec – 2 Jan

Learning Another Langauge

Having books on learning specific languages. I.E, Polish, Romanian, Chinese, Japanese, Hindi etc.

Learning Resources  undertakes to ensure the resources you need for your course or research are available and accessible. If your course requires you to learn any of the languages you list the materials should be available. If not please discuss this with your Academic Liaison Librarian.

https://lrweb.beds.ac.uk/studyhub/what-is-study-hub/study-hub-teams/academicliaison/Adele_Robinson

https://lrweb.beds.ac.uk/education

Thanks

Butterfield - Opening hours

To have Butterfield library open for longer hours

Learning Resources  considers all recommendations for changes to service delivery. Regular opening hours will be reviewed each year by 30 May prior to the relevant new academic year. Any proposed changes will be put to academic staff and students through Student Union representatives, Faculty representatives and BREO. The suggestion will need to be considered alongside costs and required infrastructure.

Your request will be considered May 2017

Stock suggestion

I would love these books! Please.

Softback Abstract Expressionism Exhibition Catalogue

https://shop.royalacademy.org.uk/abstract-expressionism-exhibition-catalogue-softback.html

It can only be purchased through the Royal Academy of Art website

Learning Resources  considers all recommendations for stock from the University community we cannot however guarantee that we will purchase everything recommended. Please fill out the form on this web page

https://lrweb.beds.ac.uk/contact/recommend-a-resource

Thanks

Luton Library - presentation rooms

More presentation rooms just one more would be enough since the library has 6 floors and there are only

two presentation rooms

Luton Library benefits from two presentation rooms and the University community is invited to make use of them. The best way to do this is via our online booking system

Bookaroom.beds.ac.uk

https://lrweb.beds.ac.uk/libraryservices/availableservices/bookings/parksquare

As the building project is complete and the investment in the room specification has been made there are no plans to increase the number of presentation rooms at Luton Library in the near future.

Luton Library - Room bookings

How do I book a study Room?

Thanks for your enquiry. There are no individual study rooms available in Learning Resources. If you wish to book a group study room for a group of 4 – 7 people all the information you need is on LRWeb

https://lrweb.beds.ac.uk/libraryservices/availableservices/bookings

At the Luton Library go to bookaroom.beds.ac.uk

If you have any problems please talk to staff at the Customer Service desk on level 1

Referencing

I need your help regarding referencing. I’ve already checked all information on this website - https://lrweb.beds.ac.uk/guides/a-guide-to-referencing/ref , however I can not find any information how to reference/insert caption to:

1.       Graph taken from book or website or report

2.       Graph or table, which is based on ( not original one) book, website or report

3.       Logo or picture taken from company website

I would be grateful if you could provide me these information as well as some examples.

	Citation order	Example	Reference list	Example
Graph taken from book or website or report	Author Year Page number (if applicable)	The effects of the compounds (Day and Gastel, 2006, p.95)	Author Year of Publication (in round brackets) Title of books (in italics) Place of publication: Publisher Page number OR figure number of the graph Graph If online then add: Available at:URL (Accessed: date)	Day, R. and Gastel, B. (2006) How to write and publish a scientific paper. Cambridge:Cambridge University Press, p. 95, graph.
Logo or picture taken from company website	Author Year	Controversy surrounded the Olympic logo (London2012, 2010)	Author Year the site was published/last updated (in round brackets) Title of web page (in italics) Medium i.e. logo [in square brackets] Available at: URL (Accessed: date)	London2012 (2010) London2012 [Logo]. Available at: http://london2012.com (Accessed: 23 May 2015)

Where you have stated ‘graph or table, which is based on ( not original one) book, website or report’, I would need to clarify what you mean by this.  If you mean that the graph is in one book but is listed as being taken from another source (graph by X is in a book by Y) then you would need to use Secondary Referencing  (which can be found here: https://lrweb.beds.ac.uk/guides/a-guide-to-referencing/Secondary_ref).

I hope this helps. 

Nvivo

I’m trying to identify the link to download Nvivo at home for a student.  Can you help? 

You need to access this via the Library Catalogue

Search for “nvivo” on Library Catalogue at http://library.beds.ac.uk

2.       Follow this permalink: http://library.beds.ac.uk/record=b1677488

Fines on renewed items

It explicitly states on the website that library due notices will be sent out with a seven day grace period so why on the first email I got notifying me that my books were late am I being charged? 


The website says

Whilst items are overdue they may be renewed, even though fines may be owing. 
https://lrweb.beds.ac.uk/libraryservices/availableservices/renewals

If you renew an overdue item the fine is added to your account

Remote access

Am I able to log in to university of Bedfordshire while at home? How do I do that?

Thank you for your enquiry. I am not sure what you mean exactly so I will offer you a range of answers. If they don’t help please get back to me with what you specifically want.

All UoB’s online resources are available anywhere with an internet connection

https://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv

If you specifically want to use our digital resources you can log into the library catalogue an authenticate with your usual University username and password to access the resources

https://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/lib-reg

There are also support guides for your subject on the LRWeb

https://lrweb.beds.ac.uk/education

As well as a range of online guidance that may be of use to you

https://lrweb.beds.ac.uk/guides

UCMK PCs

I sometimes use UoB based in Milton Keynes on Wednesday & Thursdays that facility closes at 8.30pm, however the computers kick you off at 8pm. Is it possible to enable the computer to kick you off at 8.30pm on those particular days. thank you

The library PCs are currently set to:

Mon & Tue 7.30 - 20.00

Wed & Thurs 7.30 - 20.30

Friday 7.30 - 19.30

Sat 10.00 - 16.00

Where was the PC that "kicked you off" at 20.00? If it was outside the library I am sorry I cannot help you further.

Digital resources

I am doing the Masters in social work (policy and practice). My supervisor  has recommended the following article

 http://link.springer.com/article/10.1057/s41286-016-0011-9

However I have logged in with my details and also searched the e journals database with no luck - could you confirm that I do not have access to this article as a Bedfordshire student?

Thank you for your enquiry. I am sure that your superviser told you that University of Bedfordshire does not subscribe to the journal “Subjectivity” – which is where the article you require was published

Springer is the publisher and there is no University of Bedfordshire access to its website.

As a Masters student you are entitled to use the University's Document Supply service via Learning Resources please read the information here

https://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a

You need to set up your BL on demand account following instructions here

https://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a/sed

please note this is for receiving materials only. If you request materials via this account you are liable for payment.

Make your request by following the link below and clicking on the link below - then click on Journal Request 

https://lrweb.beds.ac.uk/libraryservices/docsupply/forms

Authenticate with your usual username and password

Complete as many details as possible on the form. It is essential that you type YES in the last field

The article will arrive in your UoB email account. You are recommended to download and print the article immediately as your access to it will expire in 30 days

• The article is not automatically saved and you must save it at the browser prompt or click ‘File>Save As’ in Adobe Reader and name it to a drive or memory stick to save it. Do not save to the desktop oif University PCs always save to your U Drive. http://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/saving-your-work Once the document is ‘saved’, you should have access to it for three years from the date of supply. If files are not saved, access from the download link will cease after 30 days and the item will need reordering. Upon expiry, you will be locked out of the article permanently.

All the information you need is on LRWeb

https://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a

contact docsupply@beds.ac.uk with any queries

Luton Library - Temporary ID

how can I access the park square campus at 6pm tonight if I've forgotten my swipe card

You can make yourself a temporary ID card which will allow you to swipe in and out of Luton Library. Machines are on the ground floor - just inside the revolving doors - or on the level 1 entrance - bridge side of the barriers. It is valid for 24 hours, so make sure you carry it with you - even if you find your ID card - because your ID card won't swipe you in until the temporary ID expires.

Automated ID facility will not allow you to:

• Swipe into lecture rooms or the library's group study rooms
• Print/photocopy/scan in Luton Library
• Borrow or renew items including laptops

Temporary ID facility will allow up to 12 day passes per academic year.

Temporary ID is valid for 24 hours. It will disable the forgotten ID card until 24hrs have elapsed

https://lrweb.beds.ac.uk/libraryservices/availableservices/temporary-id

Bedford Library - study environment

am not a student but I use the university library to read. I feel compelled to complain about the level of noise after 10pm in the quiet section of the library at the Bedford campus. For the past 2 days a small group of young students ( always girl and sometimes 3 or 4 boys) have been coming into the library between 9 and 10 pm chatting away as if they were outside totally oblivious to other students around and continue on until other students leave out of frustration. On Tuesday 22 November the same started playing music and when challenged by security simply told them to go away. Her friends who were sitting in other parts of the library were similarly chatting away, laughing and talking on their mobile phones. It's not acceptable and this small coterie of students must be stopped immediately.

Thank you for raising your concerns. Level 2 is the silent area at Bedford Library there is no quiet area. I am not clear whether this is the place you are referring to. If it is please report your concerns to the member of security staff on duty on the ground floor and email me that you have done this.

If you are not referring to level 2 please move to this floor to work

Thanks

Identifying resources

I really need urgent help. I was intruduced to Scopus. I desperately need some articles on The Psychometric properties of the Drug Use Disorders Identification Test (DUDIT) and the Alcohol Use Disorder Identification Test. MY assignment is due on Friday. Is there any way any one can help me with this. 

I can’t quite believe you only have 3 days to complete your assignment and I'm afraid your enquiry has generated lots more questions than direct answers, such as: What results did you get from Scopus? Did you use the library catalogue or DISCOVER?

If you type The Psychometric properties of the Drug Use Disorders Identification Test into the search bar of the library catalogue you get 2,667 items to look at

http://library.beds.ac.uk/search~S20/?searchtype=Y&searcharg=Psychometric+properties+of+the+Drug+use+disorders+identification+test&searchscope=20&SORT=DZ&extended=0&SUBMIT=Search&searchlimits=&searchorigarg=YDrug+use+disorders+identification+test%26SORT%3DD

If you type Alcohol Use Disorder Identification Test into the search bar of the library catalogue you get 532 items to look at

http://library.beds.ac.uk/search/Y?searchtype=Y&searcharg=Alcohol+Use+Disorder+Identification+Test&SORT=D&searchscope=20

You need help from the Study Hub and I would suggest you visit as soon as possible. Go to the mezzanine floor of Luton Library, walk up to the PC next to the Blue Wall with the words Study Hub painted on it, enter your ID number on the queuing PC and someone will come out to help you.

In the meantime there is a substantial amount of online help which you may find useful

https://lrweb.beds.ac.uk/studyhub

https://lrweb.beds.ac.uk/studyhub/what-is-study-hub/study-hub-teams/academicliaison/Subjects

https://lrweb.beds.ac.uk/psychology

https://lrweb.beds.ac.uk/digital/in-my-subject

Luton Library - temperature

L607 very cold at times - more so as day goes on

The whole of Luton Campus has been experiencing problems with the heating since Thursday 17 November. The problem was addressed and we thought it had been sorted out out. Unfortunately Monday 21st started cold and got colder.

The problem was helpdesked and temperatures are rising again.

The building management in Luton library is set for 19 - 23 degrees centigrade if temperatures fall between these values then the temperature is correct. If it falls below 19 degrees centigrade please tell staff at the level 1 customer service desk. If in doubt staff can supply a cardboard thermometer which helps gauge the temperature.

Digital resources from home

I've been told to use the web of science in order to find papers and journals for my assignments. I can access it straight away when I am using a computer in the library on campus but I can't figure out how to do so on my laptop at home. I was wondering if you knew how I could do this? I don't live locally to the university so this would be a huge help!

I have checked your library account and there doesn't seem to be a problem with it.

The University recommends always going into digital resources via the library catalogue

http://library.beds.ac.uk/search~S20?/Yweb+of+science&searchscope=20&SORT=D/Yweb+of+science&searchscope=20&SORT=D&SUBKEY=web+of+science/1%2C141%2C141%2CB/frameset&FF=Yweb+of+science&searchscope=20&SORT=D&1%2C1%2C

The catalogue entry has several ways to get in, you need to click on the 2^nd choice when you are at home, which says

Alternative access to ISI web of science (via UK Access Management Federation)

When you click on that you with get an authentication screen just type in your usual University username and password and you should get in.

Putteridge Bury

Please consider manning the library room (Putteridge Bury) and provide clearer instructions how to use self service function. During unmanned hours staff in reception have been very helpful and friendly during my time here since 2014, especially Breda

Thank you for taking the trouble to raise your concerns

We are aware of the issues and we are planning to update signage and run sessions with students on how to use self service machines.

If there is a problem with any of the equipment or there is a question about the service any person using Putteridge Bury may use the phone (labelled) in the Education and call for help on the spot.

Referencing

Hello, I have a question about referencing, I have 2 references that have the same name and date but different documents, how do I write this in my text referencing? I have included the 2 references below if that helps?

Create Development (2014) Real PE overview [Online]. Available at: http://www.createdevelopment.co.uk/wp-content/uploads/2014/08/Create-Development-real-PE-Overview.pdf (Accessed: 18 November 2016)

Create Development (2014) Real PE FAQs [Online]. Available at: http://www.createdevelopment.co.uk/wp-content/uploads/2014/07/real-PE-FAQ.pdf (Accessed: 18 November 2016)

I would advise you to contact the study hub in person (on Campus - level 1 of the library) or online

https://lrweb.beds.ac.uk/studyhub/what-is-study-hub

for advice. I have forwarded your query to your Academic Liaison Librarin and you should get a reply soon.

In the mean time our web pages may be of use to you. Check out our refrencing sction which starts here:

https://lrweb.beds.ac.uk/guides/a-guide-to-referencing

There is some online guidance for your course that you also find useful

https://lrweb.beds.ac.uk/sport-and-exercise-science

Sconul Access

have applied for the SCONUL membership which has been granted. As such can I ask you to confirm what I will need to bring with me to be able to use the library in Bedford?

Thank you for your enquiry

As it states on our website, please bring:

a print out of your email from Sconul Access, your home University ID card and a passport style photo. You will need to fill out an application form on arrival at University of Bedfordshire LRC/Library. We will advise you on how long it will take to make up your membership card - it can take up to 5 working days. Please note there is a replacement administration fee of £10 for lost or badly damaged cards.

https://lrweb.beds.ac.uk/libraryservices/exusers/free

Accessing digital resources

here seems to be a reoccurring issues with the online library and access to ebooks. 
As part time students who also work full time, it is highly stressful when we are unable to access literature we need in order to complete assignments. We also attend a satellite campus and therefore it is also and hour journey to the library itself in Bedford. 
The available time we do have, which is usually evenings and weekends, are very precious and when we lose a whole day of studying due to faults beyond our control, it would be nice if considerations were made to the fact that we still have deadlines to meet, which without the access to the literature, is unachievable.
I hope to hear from you soon.

Thank you for your email. You will know from the Digital Library tweets and Blog posts that University of Bedfordshire along with other subscribers of Dawsonbooks have been experiencing access problems in the last few weeks

http://bedsdigital.blogspot.co.uk/

Unfortunately these things are beyond the University's direct control. We do as much as we can to speed up the notification and resolution of these problems but it is out of our hands.

I would advise you to check UoB library tweets and subscribe to the Blog for the latest updates

Luyton Library - bookable rooms

I would like to book a group study room for the lib tomorrow although I can't find the block via timetable so am I able to book through you?

Luton Library rooms' access is not managed by timetabling. Please follow this link to see the process for booking a group study room

https://lrweb.beds.ac.uk/libraryservices/availableservices/bookings/parksquare

Please book online via

Bookaroom.beds.ac.uk

Aylesbury - computer room

·         Mental health students said they were really pleased with the library facilities and thanked the Learning Resources staff for their help and they were pleased with the extended hours of the computer room.

  Glad the extended hours are useful

Finding journals

I was wondering if you could point me in the direction of someone who could help me with finding journals for my dissertation. I had a meeting with my tutor who suggested that I contacted the library to get some guidance in finding these. I am not sure if this is the write email address to contact whom it may concern. 

I was wondering if I could book in an appointment. I am currently on placement so wouldn't be able to meet until 4:30pm 

Thank you for your enquiry. If you contact the Study Hub you can arrange an appointment with a member of staff who can help you
https://lrweb.beds.ac.uk/studyhub/contact-us

In the mean time we have online resources that may be able to help you
https://lrweb.beds.ac.uk/education

https://lrweb.beds.ac.uk/digital/how-can-i-use

I hope that helps

Luton Library - customer comments printing from a Library laptop

New library is amazing! Annoying how the laptops do not connect to the printers though. Apart from that everything is brilliant, all staff are so helpful - especially on the days when none of the printers were working. Thank you.

Thank you for your kind words. If there is a problem with University printing then the laptops will not connect to webprint. 
If printing is OK and you are using a library laptop the advice is save your work to your USB. Log off the laptop completely then re-start. It is good practice when borrowing LRSE laptops to start by logging off the laptop will automatically re-start and you shouldn't experience any problems.Please remember to log off at the end of your loan period

We have found that customers are forgetting to log off so the laptop remains logged on to their account details.

Printing: what should happen you are automatically logged on (but see above) you need to click the wifi signal button bottom right of the screen. Select Eduroam and then log in.You should be able to send a print job like you would from a desktop PC and collect the print out with your ID card.

Luton Library - customer comments PCs

Customer services have been excellent but computers frequent breakdown are unsettling. Your customer service is second to none

Thank you for your kind comments. Please report any issues with University PCs top staff at the level 1 customer service desk so the problems can be rectified promptly.

Luton Library - customer comments

Haven't seen the old one... new one seems cool though

The old library in F block no longer exists so I am glad you are enjoying the new library.

Luton Library - customer comments lower ground floor

I absolutely love the -1 (lower ground floor) for the journals. Its such a shame that above the shelves there isn't enough light. I had to use a torch on my phone. Please can you improve the lighting above the shelves? Other than that do not change that room. It is lovely and so cosy.

Thank you for raising this issue. It was a teething problem in the early days of the new building. There is now improved signage to show where to switch on the lower ground floor lights out side the room.
Please remember that some of the lights are motion sensitive so you may need to move around every half an hour or so :)

Luton Library - customer comments appreciation

Great service! Thank you for providing us with useful essentials

So glad you're making good use of this resource

Luton Library - customer comments appreciation

Its a lovely place to behold. The facilities I have used so far are great

I am glad you are enjoying this wonderful resource.

Luton Library - customer comments self issue

I enjoyed the developed system to borrow books. That's really amazing thank you

Self service issue and returns helps reduce queuing. I am glad that you enjoy using these services.

Luton Library - customer comments silent study tables

Triangle desks in silent room are very small no space for books

The especially chosen, individual study tables are to reinforce the silence requirement in the designated rooms. There should be space either side of the PC or laptop for some books. If you can't fit all your books on the table space may I advise that you use a chair? I have never seen every study space in use in any of the silent study rooms so using the furniture available to you should help

Luton Library - customer comments temperature

Quite cold - doesn't lend itself to study

The library's building management system is set between 19 - 23 degrees centigrade. If staff get complaints about the temperature we measure it. So far nothing has fallen outside the 19 - 23 degree setting.

There will inevitably be colder pockets of the library than other spaces. Please move around until you find a spot you like after letting staff know which area you felt cold in.

Referencing a web page

I would like to reference this website however I cannot find the year or publishing date on it. How would I reference it if I cannot find it?

http://www.crossroadsinstitute.org/home.html 

I’ve had a look and I can’t find a date/last updated either.  In this case you will need to reference as (no date).  It may be worth questioning how useful the undated information is as it may be out of date and better information may be available.

Have you seen our help pages on the web?

https://lrweb.beds.ac.uk/guides/a-guide-to-referencing/citing-e-sources

UCMK Library

I feel the UCMK library is limited with regards to books relevant to my course. I live in MK (central) so coming to this campus is far more helpful when it comes to doing assignments. Therefore, I would request to get in more Early Years books.

Thank you for bringing your concerns to my attention. The library provision for the number of students at UCMK campus is exceptional. This does not mean that there isn't room for improvement.
May I suggest you make regular and heavy use of our:
Reservations service
https://lrweb.beds.ac.uk/libraryservices/availableservices/reserve

Digital library
https://lrweb.beds.ac.uk/digital/how-can-i-use

Special support and guidance is available to you via our web site subject guides
https://lrweb.beds.ac.uk/education

I hope that helps

Renewals

I tried to make extension on online but couldn't get around it. I will be grateful if you can extend them for me.

I am sorry I cannot help you Renewals is a self service facility

Please ring the automated line 01582 743262

http://lrweb.beds.ac.uk/libraryservices/availableservices/renewals

Mind Mapping

I am keen to use the Mind mapping techinque. I have look on the Invisible university section of the learning resources from UoB. I have followed the links to try to access the software, which lead me to the "getting started page" - http://lrweb.beds.ac.uk/studyhub/workshops/getting-started2

No clear indication how I access the software, when i click on the workshop timetable link, i geet the screenshot below:

Thank you for your enquiry

Some details are available on LRWeb

http://lrweb.beds.ac.uk/libraryservices/additional/special-soft

The links you followed took you into workshop details. The invisible library does state “On campus PCs we have mind mapping software called Mind Genius

http://lrweb.beds.ac.uk/invisiblelibrary/u1/6

Mind Genius is available via an icon on the student desktop when you log onto a University PC (at any campus)

We are in the process of installing a new version of the software. When this happens you will be able to download a copy for use at home – while you are a student of the University of Bedfordshire – from the library catalogue. In the meantime I will send your details to our library development team and they will send you a link so you can download your own copy.

Thanks

Luton Library - level 3

Printer does not work and neither does computer internet - level 3

Thank you for raising your concerns.I do apologise for the inconvenience. I am sorry you have been experiencing problems with the printer on level 3. This has been reported and the engineer will attend as soon as possible. In the meantime there are printers on levels, 1, 2, 4, 5 & 6

Thank you for reporting that Wifi connectivity on level 3 is not adequate. This has also been reported to ICT and it will be attended to. Please take advantage of the desktop PCs in the meantime or try the WiFi on other floors

DISCOVER

I am wondering if you can help me, I am currently trying to use discover to research for an assignment. The articles etc that it is bringing up are not related to my topic, so I inserted a couple of different words and it is bringing up the same results for everything that I enter. Could you tell me how to correct this please or when it will be corrected. 

Your Academic Liaison Librarian Is happy to meet up with you to discuss search strategies
http://lrweb.beds.ac.uk/studyhub/what-is-study-hub
It may be a matter of the keywords used and how they are used within DISCOVER.

Online help for psychology students here
http://lrweb.beds.ac.uk/psychology

Advice on using DISCOVER here
http://lrweb.beds.ac.uk/digital/discover

Digital resources in your subject area
http://lrweb.beds.ac.uk/digital/in-my-subject

Te searching smarter section of the Invisible Library may also help
http://lrweb.beds.ac.uk/invisiblelibrary/u4

Luton Library - lower ground floor

Is it would be possible to –

1.       To put up signs to tell students to put on the lights before entering the room.

2.       To tell students how to get into the room (by scanning your ID, pull the door ,then push it to get in.)

3.       Telling them that the lights may go out while they are in there, so try to move around occasionally.

4.       If possible could there be a photocopier down on LG.

SSigns to put on the lights are now up
 Door has now been fixed - if there are any problems please let staff on the Customer Service desk level 1 know
 Finding the motion sensitive light message posters to go up as a reminder
  We are looking into the possibility of a photocopier on the lower ground floor