Bedford - access to Law books

I am unable to get access to those limited books despite reserving the books other students have not returned those books although its over due. I am very upset with the system of how other students are allowed take books out and not return them on time.... I feel the penalty fine on over due books are very minimum and thus students feel it is okay not to return them.

Thank you for raising your concerns with me. I am sorry that you have been having problems securing loans for your course.

May I suggest that if you find an item you want and its on loan you reserve it straight away. Even if there's a waiting list for that item at least you get a chance to use it. You are allowed to reserve up to 6 items at a time.
http://lrweb.beds.ac.uk/libraryservices/availableservices/reserve

The University's fine regime may not involve massive amounts of money but if an item is very late other penalties come into force

http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing/fines
If there is a long queue of people waiting for a reserved item you could check the Public
Library catalogue to see if you may borrow that item from them

https://vpoint.culturalservices.net/bedford/#sthash.FSxCAHOq.dpuf

You could identify list of alternative titles. Check the catalogue number of the item you want
at University and see what other books at the same number are on the library shelves,  

You could purchase your own copy of a particularly useful book. It is expected that students will purchase some books.

lrweb.beds.ac.uk/libraryservices/availableservices/reserve/high-demand-holds

Your Academic Liason Librarian makes sure that most of the new purchases for your course are 7 day loans to promote a fast turn around. If you experience problems with a particular title please contact him with the details so he can consider making it a Reference copy so you may consult it in the LRC

http://lrweb.beds.ac.uk/studyhub/study-hub-teams/ALLs/Alan_Bullimore

As a service Learning Resources is reviewing our fines regime and careful consideration is being given to having bigger fines for reserved overdue items 

Ebooks on demand

 very impressed with the on demand service from the library - after my review had timed out, was given access to the book immediately my request was sent. Thank you! 

Thanks for your positive feedback. Learning Resources has over 33,000 ebooks available on demand you can find them by searching for them as normal on the library catalogue or DISOVER they will appear with all the other ebooks and books.

On demand ebooks look like other ebooks, except that you need to click on the Preview button. Then when your preview has finished you can click on Request Access. This will automatically trigger a one week rental of the ebook, paid for by Learning Resources. When two students have requested a rental of a book it is automatically purchased, again paid for by Learning Resources.This is a great service for students because:

• you can choose the books the library buys
• these ebooks are available immediately
• you can always find a book for your topic
• you can read an ebook anywhere with an internet connection
• any number of students can read an ebook at once
• a lot of extra money is being spent on making sure you get the books you need.

Eduroam

I am a student in Uni

my student number is 

my username is 

what is the passward?

how can I login Eduroam?

Thank you for your enquiry you could get help in person at the level 1 Customer Service desk at Luton LRC

Your username is your student ID number  your password is whatever you have set it as. It was created with your date of birth as your password when you registered with the advice to change it straight away

http://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv

·         To log onto Eduroam your username is your student number followed by University of Bedfordshire’s domain (e.g. XXXXXXXX@beds.ac.uk)

·         Your password is your usual network password

http://www.beds.ac.uk/contactus/wifi/eduroam

I hope that helps. If not please go to the Customer Service desk.

Digital Library Passwords

I have tried to open a discovery account numerous times now. At first it wouldn't accept my choice of password (even though they were progressively more complex). Now it says that my username choice is already in use!

I would be grateful for any help!!

I am sorry that you are having problems setting up your DISCOVER account. It would seem – ironically – that EBSCO have “strengthened” the procedure for creating accounts and passwords, to make it more secure, to the point where it’s very difficult to actually come up with a valid password. They have had plenty of feedback to the effect that it’s overkill for this kind of account, and it’s turning users off, but, they maintain it’s a good thing. Since it’s an EBSCO account, and Learning Resources don’t maintain it in any way, there’s not really anything we can do. The database covers all EBSCO account users all over the world, not just University of Bedfordshire students, so it is quite likely a username will be already taken.

Learning Resources is putting together some advice to help devise another username and try again. It will be posted on our

http://bedsdigital.blogspot.co.uk/

You could try again yourself until that blog post has been made.

Sorry I can’t be more helpful at the moment.

Digital Library

I have just tried to request to online books, one being Batting: how to play, coach and win and the other being Globalizing Cricket: Englishness, empire and identity.
I was wondering if you could sort these books out in order for me to be enabled to view these.

Thanks for your enquiry. These titles are ebooks. That means that they are available digitally from any PC/laptop with internet access
Our ebooks are all listed in our catalogue in the same way as the printed books.  You can access them by doing a search on the library catalogue just like a "normal" book. 
When the search list comes up click on the item you want. This will take to the item record click on the link on this page and sign in with your usual University username and password

http://lrweb.beds.ac.uk/guides/a-guide-to-ebooks

Bedford - Silent Fllor

We really appreciate the library staff consistently enforcing the silence status on floor 2, Thank you

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Luton - book returns unit

I would be gratefully if the library would consider introducing two or three points, where books could be returned. This would make it easy for books to be returned and it would also give a receipt.

Many thanks for your suggestion. Luton LRC will only be in its current location for another 11 months so there will be no changes to the current space. In the new library - L Block - there will be book returns units at both entry points to the library.

F Block's book return unit is on the ground floor of the LRC (Park Street end) which is easy for students to return their items without having to come into the main LRC space. Once the books have been returned a receipt is issued for your records.
http://lrweb.beds.ac.uk/libraryservices/availableservices/self-issue
http://lrweb.beds.ac.uk/libraryservices/whoweare/videos/5

Office 2013

Could you please the Office application in LRC computers. It was very good that you last updated to Windows 7 but a lot of us disappointed to see that an Office application which is over 5 years old to be installed on these machines. CATS faculty already using Office 2013 for almost a year.

Thank you for raising your concerns. The University does not have any immediate plans to roll out Office 2013 to all student PCs. Any software product being considered by the University has to be robustly tested to ensure that it is fit for networked use.

The CATS installation of Office 2013 you refer to is a test installation by ICT in conjunction with CST

Office 2013

Can I suggest that the LRC machines upgraded to Office 2013. The university should stay the forefront of technology and it is quite frustrating that just last year the LRC PCs had been upgraded to windows 7 with Office 2010. Offie2013 would be the better option as it closely integrated to One Drive 

Many thanks for your suggestion. Before the University rolls out any technology for its community the platform/software has to be thoroughly tested so that a robust product is available to use with minimal glitches and failures. That said the University regularly upgrades and improves its IT provision. A lot of discussion and testing is currently underway to see what can be brought in in the near future.

Reservations

Reserving books at the right campus is a nightmare! You know the books are available however it will order a book from another site and after driving 52 miles none of my books were there!! Its not just me having the issues. There should be a way to reserve the book available at the Campus.

Thanks for raising the issues that you have been experiencing. If you are looking for materials at your home Campus and the only available copy of the book you want is at another Campus reserve it and specify that you want to pick it up at your home campus (choose the right place from the drop down list). The book will be picked up by staff and delivered to your home campus within 24 hours - 5 working days. As Butterfield is your home Campus you may choose which Campus is most convenient for you to pick up your reservations but please don't loose track of which book is being picked up at which Campus (as Bedford and Luton are 24/7 I fully understand that these Campuses may be more convenient for you).

Beware! If the catalogue says a book is available it does not necessarily mean it is on the shelf or your reservation is available.

You will get an email to your University email account to say that your reservation is Ready to Pick Up (at your specified Campus) when the book has been processed for you. You may check your library account too and when the book is ready you will get the same message there.

If you urgently need an item always check with the local Campus before you travel to see if you can collect an Available book. 
http://lrweb.beds.ac.uk/contact
I would always recommend using the Reservations service and let the University delivery van do the driving for you.
http://lrweb.beds.ac.uk/libraryservices/availableservices/reserve

Bedford - Easter

Would just like to comment on library over Easter. No staff have been in all weekend to answer queries though we fully appreciate they need holidays too. Today, Tuesday, there is someone sitting at every desk on the silent study floor and yet no staff in, also workmen have just come in to do something to windows (very apologetic but said they were told this was an unoccupied building) - perhaps someone has mis-judged the needs of students at this time of year???


Thank you for raising your concerns with me. I would like to reassure you that all student comments are dealt with by Learning Resources managers to ensure that the correct information is offered and solutions - where appropriate - are put in place. Learning Resources makes every effort to maintain a high level of service throughout  24/7 x 365 opening whether the service is staffed by Learning Resources or monitored by security. Having noted the needs of students particularly around the Easter bank holidays as dissertation deadlines and exams loom, offering 24/7 x 365 access to study environment and learning materials was seem as a very beneficial extension to the service. University of Bedfordshire is  very lucky to have a VC who introduced 24/7 x 365 opening in 2013. It is not possible to offer the full range of services over the 24 hour period none the less access to study space, self service facilities and digital services make this provision exemplary for our sector. 
As you have noted there were no University staff on duty over the Easter period and so the expected enquiry service was not available. Staff did however volunteer to come in to do some basic "maintenance" work to ensure that the printers kept working and that paper levels shelving and general tidying were maintained. I would advise you to email any specific queries you may have to your subject specialist Academic Liaison Librarian

Sally Fensome:

https://lrweb.beds.ac.uk/help/ALLs/Sally_Fensome

as she is best placed to help you. Sally will help you by email or on a 121 basis with any research queries you may have.

I have checked the occupancy records for Tuesday 7 April on level 2 (silent floor) at Bedford. These indicate that although there was a high level of use with around 10 - 7 people averaging out over the day the highest occupancy was at 4pm with 26 people on that floor. As there are 40 work stations available on the silent floor I am surprised that you report that someone was sitting at every desk.

As we offer a 24/7 x 365 service inevitably maintenance works have to go on while the library is occupied. There have been long running problems with the windows at Bedford and any progress to finding a solution is welcomed. I do however agree that it isn't helpful for the contractors to say that they were told this was an unoccupied building. I have spoken to Facilities and they will follow this up.

Resources - midwifery

I'm a second year student midwife and keep trying to access a book via the library, however each time I check online where copies are available, there are never any! Please could we have more access to online books - specifically the PROMPT manual! Thank You! Id also like to say how brilliant it is to have access to other books online! 

Thank you for your enquiry. The University is developing a very strong digital collection if resources to support students in their studies but not every item is available digitally I will pass on your request to your subject specialist Academic Liaison Librarian to see if a digital copy of what you mention is available and if there are funds to buy it.
http://lrweb.beds.ac.uk/studyhub/study-hub-teams/ALLs/Janine_Bhandol

The University has 16 copies of the PROMPT manual in stock including reference copies at Luton and Aylesbury. I understand your frustration because I can see that all the loan copies are out. I would advise you to make a reservation for this title so if the reference copy does not help you will - eventually - get to borrow this book
http://lrweb.beds.ac.uk/libraryservices/availableservices/reserve

I hope that helps

Luton LRC inadequate

The current library not adequate

Thank you for raising your concerns with me. I sense a feeling of frustration so it may be helpful if you can be specific about why you think the Luton LRC is inadequate.
May I point out that:
Luton LRC is open 24/7 x 365
It offers a variety of learning environments including social group and silent study
http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env
http://lrweb.beds.ac.uk/libraryservices/whoweare

Learning Resources has a huge range of print and digital resources specifically bought to support your studies. A subject Specialist Academic Liaion Librarian has responsigbility for Law nad he is best placed to help you with day to day enquiries
http://lrweb.beds.ac.uk/studyhub/study-hub-teams/ALLs/Alan_Bullimore
Alan has also created a raft of information to support your studies which is available on line
http://lrweb.beds.ac.uk/law

I have checked your library account and have noticed that you have built up over £22 of fines which has resulted in your accounts being blocked. I am wondering if this is the cause of your frustration. If that is the case please return
Textbook on land law by Judith-Anne Mackenzie and Mary Phillips
this item was due back on 6.1.15 and has now become Billed
http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing/fines
as soon as the book is returned the bill will be replaced with a fine and your account will be freed up
If the book is lost please pay off your fines and your account will be freed up.
I hope this helps

External membership

I am currently studying at Birkbeck on a part-time post-graduate course - Education, Power and Social Change and I've been searching for the following book:

Against Common Sense : Teaching and Learning Toward Social Justice by Kumashiro, Kevin K.

I have a attached an image as I searched for the book and it seems to be available at Bedfordshire University.

Would it be possible to borrow it for a few weeks? If so, what's the best way to get it?

Many thanks in advance for your help.

Many thanks for your enquiry. I think you have two options:

You could either request it via Birkbeck’s inter library loan service

Or you could check with Birkbeck about becoming a Sconul Access member – you may be able to borrow it in person via that route

If so after you have applied to Sconul Access check and act on the information here

http://lrweb.beds.ac.uk/libraryservices/exusers/free

Variety of Study Environments

I would like to raise some ideas to make our library better.

In my view, library is a study zone where may need quiet and peace especially within stack room.

So could the library distinguish talk zone from study zone, and mark symbol obviously which zone is quiet zone please.

Let's make us better!

Thank you!

Thanks for bringing your suggestion to my attention.

May I point out that both Bedford Library and Luton LRC already have silent areas. At Bedford it’s the second floor and at Luton its levels 2 and 3. Other areas are for group and individual study are suits the needs of the students at our University.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Unfortunately Aylesbury and Butterfield campuses do not have capacity for silent study areas.

UCMK should have a silent study room from September 2015

I hope that helps