Luton - Study Environment

The library is such a joke got an exam soon can't connect to internat, and people are shouting even though there's a sign up that says silence please exams going on

can legit hear them over my music and they're other side of room

First of all I would like to apologise for the inconvenience caused by this problem.

We take care to ensure that important matters such as this are properly managed and dealt with. The IT Suite is a social learning space and the silence request is a courtesy during exams. Its up to exam invigilators to deal with any noise that permeates the dividing screen

Levels 2 & 3 of the Luton LRC are silent floors. No amount of talking is acceptable. Phone conversations are supposed to take place on the landing outside the lifts. I appreciate that when library staff are on duty you have reported noise problems directly. During staffed hours there are staff patrols approx every half hour and the area is electronically monitored for noise.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

If you require a silent study environment I would advise you to study there.

If you are trying to connect to the Wireless network please use Eduroam

http://lrweb.beds.ac.uk/faq/computers2/how-do-i-log-on-to-wifi

If you have problems with this service please report it to staff straight away

Refworks

I am an MA student. I wanted to ask if there is any way I can access endnote remotely from home, either by downloading it or logging onto some online portal etc?

The University uses Refworks to create and manage your references not Endnote. RefWorks is a web based reference management system that allows you to create and manage your references; import references from databases (such as the EBSCO collections) ; import references from the University's library catalogue and automatically formats reference lists in a chosen style (such as Harvard).

 Learning Resources has created this Just a Minute video to tell you about it

http://lrweb.beds.ac.uk/libraryservices/whoweare/videos/19

To access go to the Library catalogue and search for ‘refworks’. Click on the link (make sure you chose the on-campus or off-campus option). You will need to create your own personal login when you first use it. You will then receive an email with some additional information about the service such as the Group Code. If you have any problems accessing the system, contact your Academic Liaison Librarian or any of the Learning Resource Centres' helpdesks. Alternatively, Refworks provides a quick start guide, excellent online tutorials and a section of FAQs.

http://lrweb.beds.ac.uk/guides/a-guide-to-referencing/RefWorks_Intro

I have tried to answer your question as thoroughly as possible. If you need me to expand further or if I have missed anything out please get back to me.

Alumnus membership

I have been informed by one of your member of staff, I can send you this application for LRC membership card.

I'd be pleased if you confirm this upon receipt and when it will be ready for collection.

 Thank you for your enquiry. If you check our web pages you will see that 

Alumni must be in good standing with the university to take advantage of the fee waiver. - See more at: http://lrweb.beds.ac.uk/libraryservices/exusers/cond-of-memb

You currently have £4.50 in outstanding fines which need to be paid. I cannot progress your application until this is done.

We also need a passport style photo and proof of address before we can process your application. Once you have paid your outstanding fines and supplied those items I’d be happy to process your request

http://lrweb.beds.ac.uk/libraryservices/exusers

http://lrweb.beds.ac.uk/libraryservices/exusers/categories

http://lrweb.beds.ac.uk/libraryservices/exusers/cond-of-memb

http://lrweb.beds.ac.uk/libraryservices/alumni

Reading Lists

I am a new student starting this September, and it mentions about readinglists.beds.ac.uk, but when i go there its asking for a login.  How do I register, so I can view the reading list for my course, and try to obtain some of the books etc before I attend University, or is this not possible?

At the URL http://readinglists.beds.ac.uk there is a sign in option, but it is not required. You can navigate the site without logging in.  

The problems you are having may be due to the fact that the reading lists will be marked as 2013-14 because we are awaiting rollover to the new academic year. Or you may be looking something up which hasn’t been loaded yet. Happy to answer questions by phone if you'd like 01234 793006

Sconul Vacation Scheme

I just had a question regarding the 24/7 library you have. I am studying at Open University (Last year of BA) and I was wondering if I could use the library even if I am not a student at the Beds University?

You could ask the OU about Sconul Access membership. 

In the meantime over the summer University of Bedfordshire participates in the Sconul Vacation Scheme

The Sconul Vacation scheme is available during University of Bedfordshire's summer vacation only. That means June 14th to October 4th 2014. You will need your home University id card at all times.

Due to swipe access at Luton LRC and Bedford Library you are advised to apply for Summer Reference access to enable unmediated access. You will need a passport style photo for this. Without a Summer Reference membership card you will not have access post 18.00.

- See more at: http://lrweb.beds.ac.uk/libraryservices/exusers/free

Praise: Luton, Butterfield and Putteridge Bury

... Staff support at Park Square, Butterfield and Putteridgebury was excellent. The librarian support both by telephone and in person was excellent. Staff at all 3 sites were always helpful and efficient.

I  want to thank you for the kind words you said about Learning Resources staff at Luton,

 Butterfield and Putteridge Bury .
 Your thoughts are important to us, and we're especially pleased when the feedback is

positive. 

We try hard to provide the best possible service to our customers and their satisfaction is our

reward.  We are honoured to be part of your journey with the University of Bedfordshire

We really appreciate you taking the time to let us know we're doing something right. 

Aylesbury - praise for staff

 I would like to be able to give some recognition to David Fulton who works at the L.R.C for the Buckinghamshire campus. He is not only very knowledgeable but always willing to help any student who approaches him. Although a lot of students praise him in person and between each other there has not been any formal recognition of the part he plays in helping student nurses to succeed in their studies. Therefore I am submitting this feedback in hope of either being given a format in which to give him recognition or for this to alert those in charge who can do so.

I  want to thank you for the kind words you said about David Fulton in Learning Resources.

 Your thoughts are important to us, but we're especially pleased when the feedback is

positive.

We try hard to provide the best possible service to our customers and their satisfaction is our

reward.  We are honoured to be part of your journey with the University of Bedfordshire

We really appreciate you taking the time to let us know we're doing something right. 

Luton Silent Areas

I often study in silence area at library, but some poor educated students talks loudly and that really bother me, their behaviors obviously break the regulation, but no staff come to stop them, I suggest the uni sent more patrol to keep students quiet at silence, even at weekend.

Thank you for bringing your concerns to my attention. First of all I would like to apologise for the inconvenience caused by this problem.

We take care to ensure that important matters such as this are properly managed and dealt with. It would be more appropriate if you spoke to staff about this so they could do something about this on the spot. 

Levels 2 & 3 of the Luton LRC are silent floors. No amount of talking is acceptable. Phone conversations are supposed to take place on the landing outside the lifts. If other customers are making any noise please report it to staff. There are staff patrols approx every half hour and the area is electronically monitored for noise.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Levels 2 & 3 of Luton's LRC are designated Silent Study floors at the request of the student body. Provision is made for group and social learning elsewhere in the LRC so there is an expectation for students to choose their preferred study environment and abide by the requirements of that space. The Silent floors are monitored electronically and this is backed up by staff patrols - during staffed hours. Any student caught breaking the Silence requirement is allowed one warning after that Library sanctions come into effect. Student behaviour was a key theme at the Student Union conference. This is a university concern which is being looked at by staff, students themselves and the Student Union

Action is taken towards anyone who disregards the silence requirement. I hope this reassures you. Please tell staff directly if you experience any further problems (which I hope you don't).