Tuesday, 27 May 2014

Billed item

I have just received a letter stating that I have to pay to replace a book I am not yet finished with using. I have renewed this book now and I do not want to have to pay to replace the book as I will be returning it.

Can you please deduct the £20 from this fine?

You took the item out on 24.2.14 you renewed it twice and it was then due back 15.4.14. You have had 3 overdues since the item became overdue. It has now reached Billed Status as it is more than 5 weeks overdue hence bill of £20 being added to your account. 
You cannot renew Billed items. The bill will be removed once the item is returned.

http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing/fines

http://lrweb.beds.ac.uk/faq/library-services/what-do-i-do-if-ive-been-billed-for-a-book