Tell Us Library Satisfaction Survey 2018: Bookable rooms

the quite floors especially the 5th and 6th floors. booking system of the computer room.

more cubical glass rooms for 4-6 students on the top floors.

the library block is separate and pin drop silence in the top floors.

more computers on the silence floors

it has supported me very well from the librarians to the online materials available helped me a lot during my desertation.

Thank you for passing on your appreciation. There are no computer rooms available to book. The teaching rooms on level 1 are available on a drop in basis between staff bookings. Staff - as I am sure you understand - must take priority.
There is no capacity to introduce further group study rooms in the design of the building. The top floors are not silent but there are silent study rooms on levels 4, 5 & 6. There should be silence in these rooms and if there isn't you may report it in person to the Customer Service Desk on level 1 or email your concerns to libraryideas@beds.ac.uk
There are limited PCs in the silent rooms to help maintain the silence. Keyboards are noisy so laptops for loan are provided to use in the silent study rooms

Tell Us Library Satisfaction Survey 2018: Software

It's big enough for all students to use

Make sure that all the computes are working and that the chairs cruelly off back support and aren't just flimsy

Get the right software on the system for every student to use for there course

It works for me about 70% of the time as I need specialist software to do my course (Computer Science)

The University took a lot of care in choosing the furniture for the new library. If any of the furniture doesn't offer back support or appears flimsy please bring the specific piece to staff's attention as it would appear to be faulty.

If you require software for your course which isn't provided by your department and isn't in the library software range please let me have the details so that we can investigate whether it can be installed on public facing PCs.

Tell Us Library Satisfaction Survey 2018: Vending

Sometimes I stay until very late at the library (nights) and there is no place where to drink or eat something. I think it would be nice to have a machine with hot and cold drinks and something to eat.

I like to read a lot, so even if I don´t have to study I still go to the library. It´s one of my favorite places at the university. I feel confortable and welcome there, be it because of the staff, the space itself or the resorces I have access to while I´m there. I would only make one remark, besides what I wrote before about drinks and food during the night: the resorces (mostly books) in my subject area - Performing Arts, dance -  are quite old and most of the times I have to order books from the National Library or from Luton Campus (where most of the up to date books on the subject seem to be, which is odd, once there are several courses on Performing Arts at the Bedford Campus). I think the library needs to update the spoils they have on this subject, to refresh it and buy new and recent books, including the more technical areas as scenography, light and sound. It´s very important for the students to read up to date literature on the subject they are studying!

We tried vending machines in the recent past and they were not used very much. None the less we are giving this another try and vending machines should be in place in the near future.
There is an on-going activity where Learning Resources works closely with your department aiming to improve and expand the resource offer. This includes a review and revision of reading lists. If you have specific issues please contact your academic liaison librarian for help in identifying resources and maybe identifying new ones to add to stock.

Tell Us Library Satisfaction Survey 2018: DISCOVER

It is easy to find what you need, modern and clean. It feels safe and has all I need to study.

Sometimes other students can be noisy. They can be more in a social mindset than a studying one and this can be distracting. However that is not he fault of the library staff. I now avoid Saturday  and visit earlier in the morning...six'ish.

The only complaint I have...may not have ticked the right boxes to convey this, is that on Discover,  approximately half of the peer reviewed journals that appear in a search cannot be accessed from the link provided. I have spoken to lecturers about this and it seems it is a common problem with no resolution? All of my peers have the same problem. If a journal is showing as available in my opinion it should be available, especially as I am told that the University has paid these outside agencies for access. Considering stuent fees we should be able to access them. Has this affected my studies?...yes, particularly with my last assignment. I have not found this problem with searches for books, only on Discover.

The actual library is pleasant, it would be nice to have more books, though. Staff are knowledegable and friendly. The only thing I am disappointed in, considering our fees is not being able to access what I need on Discover.

 Thank you for your feedback LRSE is always looking for way to support the teaching and research activities across all programmes in the University. 

The University took a lot of care in choosing the furniture for the new library and getting our architects to design a space to offer a variety of study environments. I am glad the space supports your learning.

The silent study rooms are patrolled and any noise (reported in person or by text) is investigated to maintain the environment. Penalties are in place for those who disregard these rules. Please note the group study rooms are NOT for silent study. They are in fact the complete opposite as they are designed to be used for group work which involves conversation and discussion.

DISCOVER has encountered a number of issues on a national scale (ie not specific to the University of Bedfordshire) in the past few months. We have endeavoured to minimise the impact but sympathise with your frustration.

Everyone's personal learning style is different and may conflict with everyone else's. Fortunately Luton Campus Library has a full range of study environments to - hopefully - suit all our students. 

Be aware that some floors are specifically zoned for social study. Inevitably these floors are going to be noisy.

I would strongly advise you  study on level 4, 5 or 6 which would suit you better. If you still find the open areas on these floors too noisy you can choose to study in the silent study rooms which are monitored.

Tell Us Library Satisfaction Survey 2018: Staff Support

I have not used a university library before that has offered me so good support

offer me instruction how to print and scan inside the library

I have enjoyed each time working on the silent floor of the Bedford Library

Thank you for your feedback. Thank you for passing on your appreciation

Tell Us Library Satisfaction Survey 2018: Freshers Bursary

Have laptop chargers which we can borrow and we should be able to buy stationery though our printing credit and also pay fines 

i got more than needed i was amazed to see what the university had to off as a library department

Thank you for your feedback. Many thanks for passing on your appreciation. Machine specific laptop chargers are loaned with the laptops for loan at Luton Library. Your print credit starter is a bursary from the University and so its use is specified by the University.

Tell Us Library Satisfaction Survey 2018: Silent Study

to have more silent rooms and comfort  furnitures

more sillent places  and more books

to have more duplicate  books  to borrow and quiet places

overall is ok but need some  improvement in staff

Everyone's personal learning style is different fortunately Luton Campus Library has a full range of study environments to - hopefully - suit all our students. 

Some floors are specifically zoned for social study. Inevitably these floors are going to be noisy.


I would strongly advise you  study on level 4, 5 or 6 which would seem to suit you. If you find the open areas on these floors too noisy you can choose to study in the silent study rooms which are monitored. (please do not confuse the large silent study rooms with the small group rooms).

There is an on-going activity where Learning Resources works closely with your department aiming to improve and expand the resource offer. This includes a review and revision of reading lists. If you have specific issues please contact your academic liaison librarian for help in identifying resources and maybe identifying new ones to add to stock.