Noise in LRC

have been advised by LRC staff to lodge my complaint about the level of noise in the library "silent" areas to you.

I am a Level 2 Psychology student, and at the end of last year, I found noise in the library to be a problem. This year it is even worse. The "silent" areas have been reduced to two small levels, 2 and 3. Level 3 would suit me fine, if it were silent, as it is where the majority of my textbooks are kept (apart from the fact that there is nowhere to plug in laptops this year). However, it is far from silent, as groups of students find it perfectly acceptable to sit having long chats, or work noisily together. I find myself very frustrated,

and disrupted, constantly having to picking up my books and notes, and desperately combing the library to find somewhere silent to study: there is nowhere.

I have 2 small children at home. I don't get the opportunity to come into the library to study very often, and when I do, the very point of me being there is thwarted.

Please can you advise me of what action you will be taking to ensure that "silent" areas are kept silent, and that absolutely no talking will be tolerated, under any circumstances?

Thank you for writing to me about your concerns

With all the building work at the start of this academic year the study space at Park Square has been compromised in a variety of ways - not least by the noise of the building works. It is frustrating to have the study environment changed by fellow customers. The silent areas are supported by the SU the LRC's code of conduct and monitored by Security. To that end Security patrol once an hour and will respond to any complaints by other customers to address breeches of the silence code of conduct. A range of penalties are in place to enforce this patrol.

May I encourage you to report any breeches of the silence rule to security this will help keep levels 2 & 3 silent

Access to journals at Park Square LRC Luton

Hello, I wondered if the Journals section of the library will be open this week?
I understand there are on-going maintance works, I wondered if I would be able to access the Journal of Applied Psychology?

There is open access to the print journals at the LRC Park Square. They are now housed in the rolling stack ground floor Park Street end of the LRC. If you have trouble locating the journal please ask the member of staff on duty at the Customer Service desk.

You may access the journal electronically using this link and authenticating your access using your username and password.

http://library.beds.ac.uk/search~S20?/sjournal+of+applied+psychology/sjournal+of+applied+psychology/1,2,2,B/frameset&FF=sjournal+of+applied+psychology+electronic+resource&1,1,

Always check the catalogue to see if an electronic version is available as you can access this outside normal LRC opening hours

Thanks

s

Access to journals at Park Square LRC Luton

Hello, I wondered if the Journals section of the library will be open this week?
I understand there are on-going maintance works, I wondered if I would be able to access the Journal of Applied Psychology?

There is open access to the print journals at the LRC Park Square. They are now housed in the rolling stack ground floor Park Street end of the LRC. If you have trouble locating the journal please ask the member of staff on duty at the Customer Service desk.

You may access the journal electronically using this link and authenticating your access using your username and password.

http://library.beds.ac.uk/search~S20?/sjournal+of+applied+psychology/sjournal+of+applied+psychology/1,2,2,B/frameset&FF=sjournal+of+applied+psychology+electronic+resource&1,1,

Always check the catalogue to see if an electronic version is available as you can access this outside normal LRC opening hours

Thanks

s

Sconul Access

I am a full time undergraduate at Cambridge University, and I live near
the University of Bedfordshire's Polihill Avenue campus. Does you have
any regulations regarding external users of the library? I would be
interested in using the library at the Bedford campus during holidays in
order to study and use books for reference. I do not request borrowing
privileges.

I am aware that there is the SCONUL access scheme, but I have been told
that there is an informal agreement that most university libraries are
available for (limited) use by full time students from other universities.

The summer vacation co-operation scheme would allow access mid - June to September. Cambridge University is not a member of the Sconul Access scheme so I regret you cannot take advantage of this.

Polhill Returns

The ... drop box at Polhill Campus library has now been replaced by two self service machines which are out of order that I did not know were there until this evening.

As it appears there are currently no services for returns outside of library opening hours I cannot return my book as I work during the day and thought I could just drop the book off this evening.

I am very sorry for the inconvenience this has caused. We are experiencing technical difficulties with the weather screen at the front of the Returns machine.

In response to your comment while this problem is being sorted out we have temporarily set up a drop box at the side of the library building near the back door. The way is indicated by arrows. The large letterbox is quite high off the ground and just drops items inside the building. Items returned this way will be taken off your library account at the start of the next working day at Polhill.

Library items may be returned to any campus LRC or renewed on-line via your library account or by phone: 01582 743262

Forgotten ID

I came into the LRC today but didn't have my ID. I wasn't allowed in... I had a wasted day

Thank you for your comments regarding entry to the LRC

I do understand your frustration at not being able to get in without an ID card. As an MSc student you will understand that ID is a requirement for entry into the LRC. You signed an agreement with the University to abide by our rules when you registered and one of those rules was to "produce your ID on request". Please check the back of your card.

I realise that in planning your day it is easy, during the summer, to forget your ID while preparing to come into the University. I am sorry there is no leeway to allow you in without ID. This is because of the agreements we have with our licence holders for the software and resources we make available to our students.

Guest pc

There's only one pc for external users....

Whereas I understand your frustration on joining the University of Bedfordshire's LRC you were told that the only pc available to external users was the kiosk "guest" pc, available on a first come first served basis.

The University's own students are its priority as I am sure you understand

We are hoping to introduce a booking system for that pc and possibly another for guests to book 2hourly slots, over the summer.