Polhill Returns

The ... drop box at Polhill Campus library has now been replaced by two self service machines which are out of order that I did not know were there until this evening.

As it appears there are currently no services for returns outside of library opening hours I cannot return my book as I work during the day and thought I could just drop the book off this evening.

I am very sorry for the inconvenience this has caused. We are experiencing technical difficulties with the weather screen at the front of the Returns machine.

In response to your comment while this problem is being sorted out we have temporarily set up a drop box at the side of the library building near the back door. The way is indicated by arrows. The large letterbox is quite high off the ground and just drops items inside the building. Items returned this way will be taken off your library account at the start of the next working day at Polhill.

Library items may be returned to any campus LRC or renewed on-line via your library account or by phone: 01582 743262

Forgotten ID

I came into the LRC today but didn't have my ID. I wasn't allowed in... I had a wasted day

Thank you for your comments regarding entry to the LRC

I do understand your frustration at not being able to get in without an ID card. As an MSc student you will understand that ID is a requirement for entry into the LRC. You signed an agreement with the University to abide by our rules when you registered and one of those rules was to "produce your ID on request". Please check the back of your card.

I realise that in planning your day it is easy, during the summer, to forget your ID while preparing to come into the University. I am sorry there is no leeway to allow you in without ID. This is because of the agreements we have with our licence holders for the software and resources we make available to our students.

Guest pc

There's only one pc for external users....

Whereas I understand your frustration on joining the University of Bedfordshire's LRC you were told that the only pc available to external users was the kiosk "guest" pc, available on a first come first served basis.

The University's own students are its priority as I am sure you understand

We are hoping to introduce a booking system for that pc and possibly another for guests to book 2hourly slots, over the summer.

Noise levels & pc provision

Not many pcs

Introduction of alarms in the silent area

introduction of CCTVs

Thank you for your detailed and well thought out comments.

pcs: the LRC has over 300 pcs available for customer use during the majority of the year. During exam week (wk beg 24th May) when the IT Suite is closed the number of available pcs is more than halved. Inevitably this has an impact on available services but is only for one week. Most of the time we have more than enough pcs to meet customer need. If you wish to be sure of having a pc to work at why not book a pc - ask at the customer service desk. One hour or three hours slots are available to book. Staff will advise you which pcs are available for booking.

Alarms: much as I sympathise with your suggestion for the introduction of alarms to call security when noise levels get too high I am afraid they would be open to abuse. There would be a strong possibility of them becoming the "boy who cried wolf". I would suggest that if you find noise levels in the silent area (level 3) to be unacceptable that you report this to the security desk (on ground level - but there is a lift) and they will patrol and issue written warnings as appropriate.

CCTVs: CCTVs are already in place throughout the LRC. The footage may only be viewed in cases of serious breaches of security. Using it to monitor customer behaviour is not acceptable or desirable. Our customers are adults working in a learning institution after all. As advised above if you find noise levels in the silent area (level 3) to be unacceptable that you report this to the security desk (on ground level - but there is a lift) and they will patrol and issue written warnings as appropriate.

Stationery

... staples are needed when handing in assignments

Thank you for your comments. I am not responsible for assignment handling but will send your comments to the appropriate member of staff. Meanwhile staff in C101 (Park Square) should be able to help you

Thanks

Park Square - overcrowding

More facilities needed, there are less computers and amount of students is way more. Its very crowded...

Many thanks for your comments. At revision and exam time the LRC is heavily used by a large number of students. During the exam week 24th May the IT suite was closed which put additional pressure on the space available after 10pm we are looking into ways to avoid that next year.

Thanks

Park Square - space

There is no quiet space to revise... there needs to be more space..

Many thanks for all your comments on the LRC. Unfortunately the IT Suite was closed during exam week and this put pressure on study spaces available in the Social Learning Space after 10pm.

If you find the study environment too noisy to study in try to find a silent study space (level 3 up to 10pm)