Your computers are taking beyond reasonable time to log on. It has taken me 15 bad experiences before writing this complaint your standard is unacceptable.
There also seems to be a noticeable (well by me that is) problem with SPSS installment - could this be part of the problem?
The time lost at these ineffective computers can never be returned! Your speed of attention is appreciated.

Thank you for your comment regarding the time it takes to log on to a University pc.
I am sorry that you had to put up with 15 bad experiences before reporting this situation. Unfortunately this is a University wide problem at the moment. Our technical team in ISD are looking into this and are trying to find a solution.
SPSS automatically updates its licence as a part of the log on process and so any general log on problems may affect this process. If you continue to experience problems with this program I would suggest that you go to your tutors in Psychology for advice.
Please be assured that the University is doing everything possible to address and correct this situation.

Social Learning Space Park Square Pods

The pod rooms need to be organised. There should be a minimum amount of people and a max also its not a Mc Donalds frequently I have seen people just eating in it. The rooms should be booked like to edit suites in A block with times at the moment 1st come 1st served is not working and really is not a method which should be used in a University.

Thank you for your comments regarding the social learning space pods. The space is designed for social learning with provision for eating and drinking by way of extra disposal facilities. The space is designed to be as non interventionist as possible hence first come first served access to the pods. Booking systems can fall down when people do not keep their bookings.

We will not be making the pods bookable but I am hoping to trial a booking facility in the autumn term for one of them.

Polhill LIbrary - Windows

the opening and closing of the windows seems Unnecessary considering the temperature in the library is always less than warm. This automatic opening needs an over riding button as it is unacceptable for a student in their final year trying to compleat important assinmnets, to have their work disrupted in this way.

I am sorry for the discomfort you are coping with at the moment. Unfortunately due to the design of the heating system at Polhill the windows open and close autuomatically as required by the heating system rather than the temperature of the building. Estates have been looking into this.

PC Problems

im a final yer 3 studnet trying to complete my disertationa and the computer keeps freezing on microsoft word.. can you please try to sort this out as it is getting really frustrating and i have chnaged 3 computers aswell.. this is not coming from me but other students around me too.


I am sorry that you are experiencing problems with your log on. There are no problems with the University network and there are no problems with your library or network accounts. May I advise you to present your problem to the helpdesk if you continue to experience "freezing".

PC Problems

hi im a 3rd year student trying to complete my assignments, The system is ridiculous, the internet keeps freezing and the computers are so slow, how can a university service can be so slow, is there any point of having these resources, that you cannot use. This is really frustrating, can you please sort this out


I am sorry that you are experiencing problems with your log on. There are no problems with the University network and there are no problems with your library or network accounts. May I advise you to present your problem to the helpdesk in the LRC if you continue to experience "freezing".

Heating, Powerpoints, Lockers and Food and Drink

Thank you for your comments and suggestions regarding the LRC. I will try and answer your points one at a time.

Heating
The recent good weather has made the temperatures generally a bit higher than normal. As the LRC is a rather large building any refinements to the thermostat take several days to adjust. Unfortunately the good days are generally followed by a few cooler days and so the thermostat is bouncing up and down and not having much effect. The heating is switched off on 1 May and so overheating won't be an issue (unless we have a really fantastic summer) until October.

Power points for laptops
Unfortunately the original design of the Park Square building did not allow for customer use of power points, hence shortcomings 15 years later. The wall plugs throughout the LRC are available for customer use. The floor plates which appear all over the University present a trip hazard if they are used and so customer use of the floor plates is prohibited. We are looking into this for some smart solutions.

Lockers
The University does not and will not be providing customer lockers in the LRC or anywhere else. Lockers take up an enormous amount of space and the potential for misuse is quite high. I am sorry but this will not be happening

Food and drink
You may eat or drink without restraints in the Social Learning Space (ground floor Park Square LRC). Elsewhere in the LRC bottled drinks and sweets are acceptable but that's all. The space for disposal facilities and well as the noise and potential damage to stock are all reasons (unfortunately discovered through experience) why food and drinks are generally prohibited in the LRC.

PS LRC Women's Toilets

Thank you for your comment. I can only sympathise and agree with what you say. LRC staff share the same facilities as students. In my experience however people who abuse public facilities do not read the notices asking them to behave appropriately. The cleaners regularly clean the toilets but the high volume of use means that any - shall we say - bad practice has long term consequences.
I will trial a notice and see what happens. I hope it has a positive effect.