Fine

I am unable to renew my books online due to exceeding my loan date, however I am unable to attend university this week due to other commitments. 

I was wondering if there was any other day of renewing them online to avoid further fees.

Thank you for your enquiry - sorry no I cannot renew your 4 items on your behalf and there is no other way to renew them.

You borrowed them on 23.3.14 renewed them once and they were due back 2.5.14. You have had two overdue notices to remind you to bring the books back.

http://lrweb.beds.ac.uk/libraryservices/availableservices/renewals

As long as you bring the books back next week the fine will remain as it is

http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing/fines

If the items are 5 weeks late then you will be billed for each item and your library account will be blocked. If you bring them back next week you will avoid this.

Billed item

I have just received a letter stating that I have to pay to replace a book I am not yet finished with using. I have renewed this book now and I do not want to have to pay to replace the book as I will be returning it.

Can you please deduct the £20 from this fine?

You took the item out on 24.2.14 you renewed it twice and it was then due back 15.4.14. You have had 3 overdues since the item became overdue. It has now reached Billed Status as it is more than 5 weeks overdue hence bill of £20 being added to your account. 

You cannot renew Billed items. The bill will be removed once the item is returned.

http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing/fines

http://lrweb.beds.ac.uk/faq/library-services/what-do-i-do-if-ive-been-billed-for-a-book

Putteridgebury LRC - friendly staff

Chris, who works in the  PB campus library in the afternoons, is a absolute credit to the university. When ever we go in to get a book he is always friendly and cheerful and can't do enough to help us! Makes looking for books a lot easier and in turn makes doing assignments far easier!

I want to thank you for the kind words you said about Chris Carter at Putteridgebury LRC.  Your thoughts are important to us, but we're especially pleased when the feedback is positive. 

We try hard to provide the best possible service to our customers and their satisfaction is our reward.  We are honoured to be part of your journey with the University of Bedfordshire. We really appreciate you taking the time to let us know we're doing something right.

Luton: noise on Silent floor

I want to raise my concerns to the 'silent' area that you have on the second floor. I am trying to revise for my final year exam which is on Friday but I can't because it is so loud. Students do not follow the rule of not talking, and I am constantly surrounded by people on their phones and talking to their friends. It sounds like I am in the LRC downstairs. The librarians do not help because they are hardly in the library. I have been here since 9am and I have not seen one librarian. This is really not helping my revision and I would like to be able to come to university and know that I will be able to have a successful day of revision. Please can you do something about this.

Thank you for bringing your concerns to my attention. First of all I would like to apologise for the inconvenience caused by these problems.
Secondly I would like to be clear that we take care to ensure that important matters such as this are properly managed and dealt with. It is most appropriate to speak to staff about this so they could do something about this on the spot. Overnight this would mean asking security for support. Otherwise please raise your concerns with staff at the level 1 Customer Service desk

Levels 2 & 3 of the Luton LRC are silent floors. No amount of talking is acceptable. All  conversations are supposed to take place on the landing outside the lifts. When library staff are on duty please report noise problems directly to them. During staffed hours there are staff patrols approx every half hour and the area is electronically monitored for noise.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Level 2 & 3  were made Silent Study areas at the request of the student body. Provision is made for group and social learning elsewhere in the LRC so there is an expectation for students to choose their preferred study environment and abide by the requirements of that space. This is harder to monitor overnight as the building is patrolled by security. Any student caught breaking the Silence requirement is allowed one verbal warning after that Library sanctions come into effect. Student behaviour was a key theme at the Student Union conference November 2013. This is a university concern which is being looked at by staff, students themselves and the Student Union. Action is taken towards anyone who disregards the silence requirement.

Reservation

I had a very wonderful experience in Beds library. I had never been into library since 25 years but the Beds facility and fast system is speechless. I got the book after 2 days as reserved. I am so happy.

I want to thank you for the kind words you said about the  reservations service which is part of Learning Resources' library services.  Your thoughts are important to us, but we're especially pleased when the feedback is positive.  

We try hard to provide the best possible service to our customers and their satisfaction is our reward.  We are honoured to be part of your journey with the University of Bedfordshire. We really appreciate you taking the time to let us know we're doing something right.

Webprint

More Print Options on webprint, specifically printing in A5

Webprint is designed to only print the document (A4 or A3) but not change the paper size. If the document is in A5 it will print A5 on A4 paper.

http://lrweb.beds.ac.uk/libraryservices/availableservices/printing/webprint

Bedford - overnight library use

There is still far too much chatting on the 2nd floor this needs to be stamped out

The library is cold at night. Why do all the automatic windows open fully especially at night? Also noise from outside very audible and students can be very roudy

Thank you for bringing your concerns to my attention. First of all I would like to apologise for the inconvenience caused by these problems.

We take care to ensure that important matters such as this are properly managed and dealt with. It is most appropriate to speak to staff about this so they could do something about this on the spot. Overnight this would mean asking security for support.There is an expectation for students to choose their preferred study environment and abide by the requirements of that space. This is harder to monitor overnight as the building is patrolled by security. Any student caught breaking the Silence requirement is allowed one verbal warning after that Library sanctions come into effect. Student behaviour was a key theme at the Student Union conference November 2013. This is a university concern which is being looked at by staff, students themselves and the Student Union. Action is taken towards anyone who disregards the silence requirement.

The automatic window have been reported to our Facilities department and they will give attention to this issue

I cannot do anything about external noise. i appreciate open windows would exacerbate this but you could move to a different area of the library