Print Crediting

I'm not happy about the fact that I'm unable to credit my account after 10pm because the machines don't work. It can be quite an inconvenience at times in the day when there can be up to a 10 minute wait just to get my account credited when I know this can be avoided.

I am sorry about the problems you have with crediting your print account.
The University is in the throws of changing the hardware and software for self service print credits. Unfortunately until that process is complete the broken machines will be nursed until the end of their contract which may well mean that there are times when they won't work. My best advice to you - if the machine isn't working - is to choose a time when there isn't a queue and top up around 9.30pm.
The new print credit system will be a lot more user friendly please bear with us while we bring it in.
Thanks

Air Quality in LRC

Most of the times in the library areas air is very stuffy and it is really hot, which makes it unpleasant place to be in. Today 20.1.09 there is the same problem in the Social learning area.
My suggestion would be to pay more attention to these issues, perhaps monitor them more closely and when necessary adjust the air conditioning, timely because as I have found out today, staff has requested that to be done but no action still seems to be taken.

Thank you for your comments. The University is aware that there are occasions when the air quality in the LRC suffers from over heating. This is mainly due to the size of the building. Heating such a large open space takes a long time so any adjustments to thermostats takes a while to be effective on the over all temperature.
The LRC does not have any air-conditioning and due to the negative carbon footprint of introducing any this will not be on any future plans for the building. The Social Learning Space does have an air circulation system that helps keep the air quality good in that space. if you notice any discomfort please report it to the level 1 Customer Service Desk so that an adjustment may be requested. Unfortunately if this is after 5pm this will not be acted on immediately as the staff do not cover out of office hours.
This coupled with the fact that January temperatures have fluctuated so dramatically over the course of 3 weeks its not surprising that the heating system is over compensating. Hopefully this will settle down in the next few weeks.

Noise in LRC after 10pm

Thank you for your comments. I am sorry about the levels of noise you have been coping with recently. As your comments seem to be about the service between 10pm - 2am I feel I must clarify that there are no quiet/silent study spaces available at that time. The IT Suite is a quiet working space and the Social Learning Space is what it says, a comfortable social environment designed for group and discussion work. I am afraid that it is inevitable that noise levels will be louder here than in a traditional library space.
Security will intervene (and I will pass your comments to the Head of Security) but within reason. Undue noise can be reduced but there will always be the noise of human interaction at all times both in the IT Suite and the Social Learning Space. Please continue to report unacceptable levels of noise in the IT Suite to security and they will patrol to reduce the overall volume. I am sorry but you'll have to put up with the fact that these areas will at best, only be "quiet". They are not intended for silence.

Message for Kozo

Dear Kozo
The problem is with your Faculty and your registration details. You need to sort it out with them. I cannot intervene on your behalf as a) its inappropriate and b) you will not get the quickest response.
Please contact your Faculty as soon as possible.

Access to Netmail - Putteridge Bury Student

I cannot get log in the Student Net mail. Could you please sort it out so that I can get due service as a registered students. I definitely want a responsible reply as soon as possible as I have been unable to get access to the Student Net mail for long.

On investigation your status within the Unversity is not Current and so you do not have any rights to access University resources, including Netmail. If this is incorrect please go to the LRC Customer Service desk to resolve this.

Thanks

Netmail Query

Dear Kozo

Thanks for your email:

Could you please sort it out so that I can get due service as a registered students. I definitely want a responsible reply as soon as possible as I have been unable to get access to the Student Net mail for long.

I have checked your account and your Netmail account should be working fine now.

If you experience problems with any of your accounts please go straight to the Customer Service desk at Putteridge LRC or ring (01582) 743488.

Thanks

Scanning at Park Square

Customer 1

... bring to your attention the number of times the scanner is not working ... why only one scanner?

Customer 2

.. only one scan machine and its not working ... no fax machine

Thanks for your raising your concerns. Each site of the University has a scanner in the LRC/library. At Park Square there is a scanner on level 1 and in the IT Suite. The IT Suite scanner is attached to a Mac. We are hoping to get another scanner for the IT Suite in the New Year. The level 1 scanner has had a few problems in recent weeks and is currently being repaired. This should be sorted out soon.

There never have been any student fax machines in the LRC/library. With the way communications technology is progressing this will not be reviewed.