Wednesday 8 March 2017

Luton Library - bookable rooms

I booked room L409 at the Park Square Library on the 4th floor on 05 Match 2017 at 20.00 and the process was great I had no problems but when entering the room we found the room to be messy. The people who were in here last had no taken their rubbish out with them and had left marks upon the table which could have easily been cleaned up.
We also noticed a splatter mark on the glass window which someone had obviously thrown something at and not cleaned up. 
This is no so much a complaint more an awareness email that some people are obviously not respecting the new library and it facilities. 

Thank you for taking the trouble to raise your concerns. I am very disappointed that you found the room you booked to be messy and dirty it does demonstrate disrespect for the facilities. It goes without saying that the T&Cs for using the bookable rooms includes
  1. No food or drink is allowed in any of the group rooms. Any misuse of the group room facilities may result in disciplinary action
  2. Customers are asked to leave room clean and tidy
https://lrweb.beds.ac.uk/libraryservices/availableservices/bookings/parksquare

I am hoping to have a campaign to respect the study environment with the SU in the near future