Luton Library Study Environment

I think the seats in the silent areas are not sufficient for students and always busy, however, most students take "booked rooms" for chatting to their friends, I think. Its not fair others who wants to study in silence and cannot find place to do

Thank you for your enquiry. Please make sure you are aware of and use the SILENT study rooms on levels 4, 5 & 6. There are two rooms per floor available on a first come first served basis. These will suit your learning style much more than the open floor areas throughout the library. There are approximately 60 silent study spaces per floor - ie total of 180 places. Although these are in demand they meet the needs of the University community.

The Booked Rooms you refer to are Group study rooms which are available for precisely that - group study. It is inevitable that a great deal of chatting is essential to the group study process. If however if you mean "party" level noise that is not acceptable Students booking rooms have to adhere to the terms and conditions and unacceptable noise is one of those, full terms and conditions can be found here:

https://lrweb.beds.ac.uk/libraryservices/availableservices/bookings/parksquare.  

If a room is too noisy or you have any other issues you should notify the staff at the level 1 Customer Service desk or security on the Ground Floor.

Luton Library - praise

 Library is an invaluable resource and a point of pride for myself. Range of study rooms and environments are great for learning with different groups and in different ways. Feel very safe due to security presence. Staff go out of their way to help and security have intervened when a disturbance has been caused. 

Thank you for taking the time to let us know we're doing something right. Hope you continue to benefit from the resources available.

Fines

i have a book with me at home but it was due today (27.3.17)

the copy i have has been reserved by another customer.

i cannot return it before thursday this week/ I really do not want to pay a fine

can you help me

Please return the book as soon as you can

Doing your Research Project

Is a 7 day loan. These items have a 3 day grace period. If you return the item on 30^th no fine should be imposed

https://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing/fines

Fines

Student keep books for a very long time without returning and don't really care about the fee because it is small. Maybe the University should consider increasing the fee

Thank you for your comment. I sympathise with your concerns but may I reassure you? University of Bedfordshire's fine regime is deliberately low cost so as not to put students into financial distress.

If a student keeps an item overdue for more than 5 weeks however the fine is raised from 50p to the cost of replacing the book (£20 - £200!!) as well as this their library account is blocked so that no further loans are possible and there is no access to the digital library
https://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing/fines

I hope this helps

Luton Library - Silent study

I think the seats in silent areas are not sufficient for students and always busy, however, most students take "booked rooms" too for chatting with their friends. I think it is not fair others who want to study in silence and can not find a place to do it.

Thank you very much.

Thank you for bringing this to my attention. Please could you let us know which areas you are having issues with exactly (floor and room number). Students booking rooms have to adhere to the terms and conditions and unacceptable noise is one of those, full terms and conditions can be found here:

https://lrweb.beds.ac.uk/libraryservices/availableservices/bookings/parksquare.  

If a room is too noisy or you have any other issues you should notify the staff at the level 1 Customer Service desk or security on the Ground Floor.

Luton Library - Silent study

Need more quiet rooms. I need silence as I cannot concentrate in open areas. I have been told I cannot book a study group room, but I prefer these to use open area pods.

Thank you for your enquiry. Please make sure you are aware of and use the SILENT study rooms on levels 4, 5 & 6. There are two rooms per floor available on a first come first served basis. These will suit your learning style much more than the areas on our social study floors (1, 2 & 3).

You are right in that you may not book the GROUP study rooms on levels 2, 4 & 5 as an individual study carrel. Please use the SILENT study rooms.

If you are unsure where the silent study rooms are please ask staff. If you need to borrow a laptop to use in one of these rooms please go to one of our dispensers (ground floor, mezzanine or 1st floor).

If in doubt ask staff at the level 1 Customer Service desk for help

Luton Library - study environment

The library is cold and rooms are being booked by individuals for long periods yet they don't use all available computers

Luton Library's building management system sets the temperature between 19 - 21 degrees centigrade. There are red card board thermometers around the library so we can check temperatures. If you feel cold and the temperature falls between 19 - 21 then its the correct temperature for the building. If the temperature falls outside these values please report this to staff with date time and floor so they can look into it. If you can't find a thermometer please ask staff at the level 1 Customer Service desk for help. They will find a thermometer and put it in place.

One group may book a room for a maximum of two hours. A group can be made up of 4 - 7 people. If there are less than 7 people in a booking then - naturally - not all the PCs will be in use.

If you find a booked room empty please report it to staff.

Please remember there are bookable rooms on levels 2,4 & 5
https://lrweb.beds.ac.uk/libraryservices/availableservices/bookings/parksquare


There are bookable PCs at Luton on levels 1, 3, 4, 5 and 6
https://lrweb.beds.ac.uk/libraryservices/book-a-pc

Billed items

ive just had a letter to say that i havent returned some books and i now have to pay for the replacement of the books. Im so so sorry i didn't realise i still had them. If i return them next thursday when i am on campus can i just pay the fine not the cost of the replacement book?!!

Thanks for your enquiry. Once you return the books your bill will be reduced to a fine

https://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing/fines

I hope that helps

Luton Library - study environment

At night there are noise disturbance coming from security watching PC or TV etc phone etc what they watching goes through open floor plan on level 1 - 5 we can hear it

Security are based on the ground floor and cannot look at television or a PC. Even if they have to use their radios or mobile phones the noise would only travel up to the mezzanine floor at worse. There is no way that any noise from the ground floor can penetrate through to levels 1 - 5.
At any time of day the library study environment should be at an appropriate level for concentration and research. The silent rooms on levels 4, 5 and 6 are the only areas where enforced Silence is monitored and followed up.
https://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

May I suggest that you use these rooms for study so that you have the silence you require. If you need to talk to other students use the study spaces away from the light well as there won't be any noise drift between floors if you move further away.

Luton - room bookings

Room booking system is woeful often group study rooms are block booked but empty preventing use by other students. How about you swipe in and out of the room every hour to keep room booked?

Many thanks for your suggestion unfortunately this solution causes more conflict than it solves as we tried this earlier in the year.
Block booking used to be more problem than it is now as we have put in stricter booking specifications.
Length of any booking 1 hour - up to 2 hours may be booked sequentially 
Number of bookings per person per week 7 (1hr slots)

https://lrweb.beds.ac.uk/libraryservices/availableservices/bookings/parksquare

During staffed hours
https://lrweb.beds.ac.uk/opening/ps-lrc
if a room is booked but empty please bring it to the attention of staff on the first floor

Luton Library - study environment

Please can those downstairs use headphones so they don't disturb others at night

Thank you for your suggestion at any time of day the library study environment should be at an appropriate level for concentration and research. The silent rooms on levels 4, 5 and 6 are the only areas where enforced Silence is monitored and followed up.
https://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

May I suggest that you use these rooms for study so that you have the silence you require. If you need to talk to other students use the study spaces away from the light well as there won't be any noise drift between floors if you move further away.

Luton Library - bookable rooms

I booked room L409 at the Park Square Library on the 4th floor on 05 Match 2017 at 20.00 and the process was great I had no problems but when entering the room we found the room to be messy. The people who were in here last had no taken their rubbish out with them and had left marks upon the table which could have easily been cleaned up.
We also noticed a splatter mark on the glass window which someone had obviously thrown something at and not cleaned up. 
This is no so much a complaint more an awareness email that some people are obviously not respecting the new library and it facilities. 

Thank you for taking the trouble to raise your concerns. I am very disappointed that you found the room you booked to be messy and dirty it does demonstrate disrespect for the facilities. It goes without saying that the T&Cs for using the bookable rooms includes

1. No food or drink is allowed in any of the group rooms. Any misuse of the group room facilities may result in disciplinary action
2. Customers are asked to leave room clean and tidy

https://lrweb.beds.ac.uk/libraryservices/availableservices/bookings/parksquare

I am hoping to have a campaign to respect the study environment with the SU in the near future

Luton Library - Use of Group Study rooms

It's 2 o'clock in the morning and I have a deadline due in 8 hours. I have just had someone come in to a group booking room where I am working through my essay with two of my colleagues and randomly start a conversation with us regarding a religious group at the University called 'First love beds'. Whilst I completely respect their group and what he believes in, I do not appreciate someone interrupting mine and my colleagues work at 2 o'clock in the morning and just showing pictures of their group and what they do. If it was earlier during the day, this would of been fine. He knew what time it was and he knew we had a deadline to get to. Even when I politely asked him to leave, he still proceeded to carry on with the conversation. And he also asked for one of my colleagues numbers which I think is completely out of order seeing as she doesn't know him and no idea who he is which she felt she had to give to him in the end giving the time and she just wanted him to leave. I must say he seemed like a very nice guy but I just think it was very out of order what he did.


Thank you for bringing this to my attention. I am following up the "First Love Beds" interaction with our chaplaincy teams.

For your own peace of mind: if you are in a group room ie a bookable room
Please make sure you have a booking
Keep the door closed

If you have booked a group room no-one else can get into the room unless you give them a PIN number
https://lrweb.beds.ac.uk/libraryservices/availableservices/bookings/parksquare