Silent area - typing styles

It must be on the board that if people want to type hard (banging on the keyboard) must not be allowed in the SILENT ROOM as it can be quite disruptive. I appreciate yur consideration. Thank You

Thank you for raising your concerns.Perceptions of noise are subjective, reflecting all sorts of factors at the time of the complaint. It doesn’t stop noisy typing from being irritating but a moment of reflection on whether the typing is really noisy or whether it seems so because the area is especially quiet, or you aren’t feeling very well, or you are feeling sleepy and are easily distracted may be worth balancing out.

The University has deliberately invested in “quieter” keyboards for the silent areas of Learning Resources. They cannot exclude all sound.

Someone else’s typing style may reflect their thought patterns and expression so are inevitable as a part of their research process. It goes without saying that aggressive typing may impact on finger and hand joints in time. None the less when someone is in full flow they won’t be aware that their typing is noisy.

2 days ago the Guardian ran an article “Death to noisy typists!”

http://www.theguardian.com/books/shortcuts/2015/oct/26/libraries-five-most-annoying-things

the newspaper’s suggestion for polite notices has been ineffectual in the past at University of Bedfordshire. Polite notices become litter and/or wallpaper so no-one notices them.

May I suggest that you book a PC in a corner of the Silent area of Learning Resources so you can limit your study partners

http://lrweb.beds.ac.uk/libraryservices/book-a-pc

or you invest in noise cancelling headphones          

Bedford - Academic Liaison Librarian

The library is a fantastic resource.  Really appreicate that they can go over at anytime day or night.  Really like the different learning spaces provided which suits different styles of learning or requirements of tasks set.  Very helpful and friendly staff.

Many thanks to you all for your continued support. Best wishes

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future.

Health students - HEI Athens

I've received an email concerning open Athens. I've completed registration. Could you please confirm what open Athens is for? Thank you for your attention

HEI Athens is a digital collection of nursing resources which are essential to your studies. Please be sure to follow the activation instructions on the email and then use the username and password to find NHS content for your studies.

Any further questions please contact your Academic Liaison Librarian Janine Bhandol

http://lrweb.beds.ac.uk/studyhub/what-is-study-hub/study-hub-teams/academicliaison/Janine_Bhandol

Retired University of Bedfordshire Membership

I am a retired employee. I have been looking through the library web pages but cannot find any information about what subject fields/resources are available at the various different libraries.

Can you enlighten me?

Thanks for your enquiry. Information about our resources on our website can be found - broadly - in our subject support. 

http://lrweb.beds.ac.uk/guides/subjectguides

Other than that the best best to check is the Library Catalogue. The search page is on the front page of LRWeb

http://lrweb.beds.ac.uk/

Or you can log onto the catalogue directly

library.beds.ac.uk

Catalogue records will indicate which Campus(es) hold that title

I am happy to pass on membership information for you.

Retired members of staff may have free reference membership which allows individuals to visit the LRC/library and use the print materials in stock. Eduroam access to home institution resources or walk-in customer access to networked resources via wifi network or kiosk PCs. The range of available resources is less than the University's full subscription base as it is limited by licensing requirement. It does not allow any loans. Valid for 12 months 

Or Associate membership at the discounted rate of £30 per annum this category of membership allows individuals to visit the LRC/library and use the print materials in stock. Eduroam access to home institution resources or walk-in customer access to networked resources via wifi network or kiosk PCs. The range of available resources is less than the University's full subscription base as it is limited by licensing requirement. Up to 4 loans from the standard or 7 day loan stock (ie not overnight or teaching practice collection). 2 University of Bedfordshire reservations at a time are allowed. Inter library loans may be requested at cost (to be advised). Valid for 12 months.

Charge (if applicable): £60. Alumni and retired members of staff £30

Membership application form details is available here:

http://lrweb.beds.ac.uk/libraryservices/exusers

If you have any other questions please do not hesitate to contact me

Alumnus membership

I hold a Masters degree from University of Bedfordshire and I am enquiring about membership of your Library. Primarily it is for remote online access to on-line journals.

Do you offer this to Alumni?

Thank you for your enquiry. University of Bedfordshire does not offer remote access to digital resources to Alumni at the moment due to licencing restrictions. We are looking into this but cannot foresee a change in the next few months

There is walk in access to a limited range of digital resources on Campus

http://lrweb.beds.ac.uk/libraryservices/exusers/walkindigitalresources

You may use the Guest WiFi network on your own laptop Or you may use the Guest PC (one in each LRC) on a first come first served basis.You will not have access to any of your old University IT accounts or to the Digital Library.

You are eligible for Reference Membership which is Free - no loans

This means you can use the space in learning resources and all the print materials on a reference (ie in library) basis for free – ie no charge. This does not allow any borrowing of materials

Or Alumnus Associate Membership – which allows borrowing - is £30 per annum

This means you can use the space in learning resources and all the print materials on a reference (ie in library) basis – for a heavily reduced charge of £30 per year. You can borrow up to 4 items at a time (from the standard and 7 day print collection)

If you follow the link

http://lrweb.beds.ac.uk/libraryservices/exusers/categories

All the information you require is on our website please look at

http://lrweb.beds.ac.uk/libraryservices/alumni

Alumnus

I want to know about the alumni services.

The library facility and resources are very useful. Library contains very huge and quality of books and ebooks.

I want to stay connected and want to use resources of library after my graduation.

Please help me in this regards. I really appreciate your help. 

Many thanks for your enquiry

As a graduate of the University of Bedfordshire you are welcome to apply for membership of Learning ResourcesAlumnus Reference Membership is Free - no loans Alumnus Associate Membership – which allows borrowing - is £30 per annum

You may use the Guest WiFi network on your own laptop Or you may use the Guest PC (one in each LRC) on a first come first served basis.You will not have access to any of your old University IT accounts or to the Digital Library.

All the information you require is on our website please look at

http://lrweb.beds.ac.uk/libraryservices/alumni

http://lrweb.beds.ac.uk/libraryservices/exusers/categories

Thanks

UK Access Management

I cannot log onto discover to access journal articles also I have not been issued an athens log in. Requiring access for tomorrow morning. Many Thanks 


Athens is an authentication system that allows you to access the electronic resources your library subscribes to from anywhere in the world.You may have had an Athens username and password at a previous institution to access the resources that library subscribed to. Here at the University of Bedfordshire we use an alternative authentication system, the UK Access Management Federation, which has superseded Athens in the Higher Education community. You might still come across Athens when talking to colleagues in other sectors such as the NHS or other universities; this is because they have chosen to use Athens as their authentication system. The main thing to remember is that Athens is not a collection of resources; it’s just an alternative route to accessing the resource the University of Bedfordshire subscribes to. 

http://lrweb.beds.ac.uk/faq/resources/what-is-uk-access-management-federation

We seem to be having some issues with UK Access Management authenticated resources (this particularly affects ebooks). However the problem is patchy, it seems to be allowing you to log in correctly the second time, so please keep trying while we investigate.

If you need a HEI Athens account (NHS resources only) please be patient we are waiting for administration rights to process the applications

Luton LRC - staff

Just wanted to say that Ms Helene England has been really helpful this morning. Not only was she helpful but very kind. Thank you.

Thanks for letting us know how helpful the staff were at Luton LRC. Learning Resources is delighted to be a part of your journey with the University of Bedfordshire. Please remember that staff are available to help you at any stage. I will pass on your kind words to the staff

Photocopier paper

Suggestion: Please could you load one photocopier with yellow/blue paper for the use of students who are dyslexic. It would really improve reading copied materials

Thank you for your suggestion. Unfortunately I cannot take your suggestion on board as there isn't capacity to dedicate one machine to coloured paper for both colour and black and white printing. Learning Resources has been advised that not everyone who would like coloured paper agrees on which colour suits them the best.

None the less Learning Resources has always offered coloured paper as an alternative to the standard white paper for anyone who requires it please just ask at the Customer Service Desk. When you are ready to print/photocopy staff will load a printer (colour or black and white) for your use.

http://lrweb.beds.ac.uk/libraryservices/additional/mediated-copying

I appreciate that Learning Resources staff are not available over night at Luton and Bedford but staff are on duty at 
Bedford

Monday - Friday 08:30 - 22:00 Saturday 09:45 - 15:45 Sunday 10:45 - 16:45

and Luton

Monday - Friday: 08:30 - 22:00 Saturday: 10:30 - 17:30 Sunday: 13:00 - 17:30   

Security will be on duty at all other times.

So I hope you can plan your printing around those times

DISCOVER - broken links?

I'm currently writing up references that I've found on discover but when I click the hyperlink in my Word doc they don't work? I'm using Microsoft edge and it says http 404 error. I'm not sure why as I'm copying and pasting the correct URL into my word document?

 Thank you for your email.  If you are using links from Discover or other databases, you need to copy the 'Permalink' address (this is a link from the vertical toolbar on the right hand side of the screen) rather than copying the address bar, as the address bar at the top only uses a temporary URL.  Please contact your Academic Liaison Librarian if you continue to get the error message.

http://lrweb.beds.ac.uk/studyhub/what-is-study-hub/study-hub-teams/academicliaison/Subjects

Luton LRC - staff

I received helpful and friendly service when I was trying to access a journal in the LRC today. She went the extra mile for me. Thanks Berni

Thanks for letting us know how helpful the Welcome 2015 tours were at Bedford Library. Learning Resources is delighted to be a part of your journey with the University of Bedfordshire. Please remember that staff are available to help you at any stage. I will pass on your kind words to the staff

Welcome 2015 - Bedford Library

Extremely helpful during Induction Day - After groups split up during admin bit. Kept us students

calm and informed, made a great suggestion to keep it together. Made a huge difference to me

and others

1.10.15 - Really helpful and knowledgeable when I collected reserved books. I didn't have a

clue and Adriano supported and guided me through the process. He is invaluable

Thanks for letting us know how helpful the Welcome 2015 tours were at Bedford Library.

Learning Resources is delighted to be a part of your journey with the University of

Bedfordshire. Please remember that staff are available to help you at any stage. I will pass

on your kind words to the staff

Luton - study environment

I am a new student in Beds and I have found the library more energetic that what I preceive a university library should be. I have tried to work in the silent areas these few days and I see students talking to each other in normal volume and other users talking on phones and having sandwich. Just now, I heard baby crying when I was reading near the International Office.

Unfortunately, it is not the kind of quiet environment I believe a university library would promise. There are social learning spaces users should go to if that feel like chitchating/ doing group projects. Moreover, phone calls should never be allowed inside the libarary. I strongly suggest that the employees in library should patrol more around and tap on the shoulders of those who have a different interpretation on how library should be used. besides, there should be a solid wall between the library and the International Office.

Thank you for taking the time to let me know your concerns. Learning Resources provides a variety of learning environments in the Luton LRC. There are two Silent floors - levels 2 & 3. If there is any talking on these floors staff patrols or reporting the problem to the customer service desk should remedy this.

Elsewhere in the library conversations are permitted as group learning is on the syllabus for every course of study at the University.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

If you heard a baby crying the infant would probably have been with its parents in the International office as it is against University regulations for under 18s to be in the Luton LRC.

I am afraid that building modifications are not possible to help sound proof the current Luton LRC. May 2016 we will be relocating to the brand new library which will have silent rooms on a number of floors and will not have the shared space issues you describe in your email. In the meantime I would advise you to study on level 2 or 3. if you need help finding these floors please ask staff at the Customer Service desk on level 1 who will be only too happy to help.