First of all I would like to apologise for the inconvenience caused by this problem.
We take care to ensure that important matters such as this are properly managed and dealt with.
Levels 2 & 3 of the Luton LRC are silent floors. No amount of talking is acceptable. Phone conversations are supposed to take place on the landing outside the lifts. I appreciate that when library staff are on duty you can report noise problems directly. During staffed hours there are staff patrols approx every half hour and the area is electronically monitored for noise.
http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env
Overnight the study environment is monitored by security. Please report your concerns to them.