Problems with Reservations

I have been trying to order some books. Unfortunately it has not been possible to complete my order.
Each time when I submit my Username and password, this comes on the screen: 'Sorry, the information you submitted was invalid. Please try again
Please note I have only recently logged in into BREO, have never ordered any books previously.
Is there any way you could assist me? 

Thanks for your enquiry. I am sorry that you have problems placing reservations the possible reason for this is that 25/26 June the University upgraded its library management software and the library system was down.

 

I would advise you to check the information here:

http://lrweb.beds.ac.uk/libraryservices/availableservices/reserve

 

log into the catalogue:

http://library.beds.ac.uk

 

and start again. BREO links to the library catalogue but its best to go directly to the catalogue itself.

 

If you experience further problems please do not hesitate to contact me

Document Supply for Researchers

Can I request this from another library?

Researchers have access to our Document Supply services. Please check the web pages here:

http://lrweb.beds.ac.uk/libraryservices/docsupply

 

particularly here:

http://lrweb.beds.ac.uk/libraryservices/docsupply/termsandconditions

 

instal the software as instructed here:

http://lrweb.beds.ac.uk/libraryservices/docsupply/sedplugin

 

then make your request on one of the forms here:

http://lrweb.beds.ac.uk/libraryservices/docsupply/forms

 

Always remember

On receipt of a SED e-mail you are strongly advised to choose the Save option (rather than Open) from the  download dialogue box. This way you will have access for 14 days. If you just Open the document it will be lost when you close it. You may print it once.

If you want a print out from a University printer you are strongly advised to NOT open the article from a laptop. Webprint cannot print from secure PDFs.  Open the articles on a University PC rather than using a personal laptop (save as described above).

and you must use your University email

 

If you have any further queries I would suggest you contact your Academic Liaison Librarian

http://lrweb.beds.ac.uk/help/ALLs/Jo_Myhill

Loan extensions

I have just tried to renew some of my library books and the system will not allow this for some. I am on teaching practice at the moment and am unable to return these until week ending 6th July when I meet my tutor on completion of the course. Could you please arrange for an extension until that date?

I am sorry the University does not offer loan extensions. You may renew (with the exception of teaching practice books) items up to 20 times, unless it is requested by another student. You may do this 3 ways please check this link:

http://lrweb.beds.ac.uk/libraryservices/availableservices/renewals

 

If you check your library account, follow this link:

http://library.beds.ac.uk/patroninfo

and sign in with your ID number and University password (originally set as your date of birth - in the two digit no punctuation, no gaps format of daydaymonthmonthyearyear)

you will see the items on loan and their due dates. You may renew them when they become due. You have nothing due back before 2.7.12 so if you can check you account you can renew the items then, you cannot do this in advance.

Overdues

I'm emailing with regards a problem with my liberally account, I'm a PHD student:

I've not received any communication about the books being due back, I've received invoice for the price of the book and the fines, is it possible to receive a cost for fines only and a clarification on whether emails are sent to remind users about return dates?

Thank you for your enquiry. I am concerned that you did not contact me using your University email as all official notifications are sent this way. You are required to check this account for University communications.

http://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv

 

Yes customers are notified when their loans are due

http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing

 

For your library transactions you may check your library account directly by signing in here:

http://library.beds.ac.uk/patroninfo

 

The 3 items you have been billed for were due back 11.4.12. When you return the items you will only have a fine to pay.

 

You seem to have 2 copies of the same book. One edition ... was borrowed on 26.3.12 and has 5 people waiting to borrow it.

 

You may return the items to any campus of the University. Please take them to the Customer Service desk as our Returns Unit will not accept such overdue items. According to my records you were sent an overdue 25.5.12

 

Your accounts will remain blocked until you return all the overdue items