Monday 26 October 2009

3 Areas of concern

I would like to bring to your attention that the weekend are the only days in the week where a student can give more time for research whereas on a week day lecture hours keeps the time moving and does'nt let ample amount of time to work on issues with research. So yes, i would suggest the opening of the LRC till 10 pm on the weekends.
Another issue was about the accessibility of learning resources, due to the load on pc 's in the LRC and the using of a personal laptop connected to the wireless internet in the LRC, at times it gets difficult to check emails, reserve books and accessing e-journals from the digital library with a personal laptop.
I would also suggest the university to promote awareness in students about keeping quiet in the silent study areas of the university and use the social learning for group discussions and learning.
These are my personal suggestions and regular surveys will enable more feedback and maintain a standard library for the students.


Thank you for getting back to me.
The LRC opening times are set each year to try and reflect customer need while having to accommodate resourcing issues. We had a request to open later at the weekends last academic year which we trialed for over a month. Use did not indicate that substantially longer opening hours were needed at the weekend and so we stopped. We were only able to open beyond 5.30 with security staff patrolling. We will try to open for longer hours around May time to accommodate dissertation work and exam revision but I have to report that there are no immediate plans to open until 10pm at the weekends this year.
In reply to your comment about accessing resources on your personal laptop - its unfortunate but seems to be one of those things that the wifi signal within the University (as with all institutions) occasionally varies. There is no signal - for instance - in the IT Suite so there's no point in trying to use a laptop there. If you go into the Social learning Space however the signal is much stronger there.
The University is firmly behind creating and maintaining a variety of study environments particularly within the LRC. Level 3 is a silent working area. All other areas of the LRC (with the exception of the Social Learning Space) are quiet study areas. Personal definitions of "quiet" vary between individuals and I do understand that other customers' definitions of quiet maybe occasionally at odds with your own. If you think you have a reasonable case please report any loud behaviour to the staff on the desks on level 1 and they will get security to patrol. The Social learning Space and the IT Suite are social learning areas and the noise volume will reflect this.