Praise :)

Best and most efficient thing about the Uni. You guys should take over running it.

Thank you for your kind words :)
I would like to take this opportunity to highlight a new service that the University is introducing across all sites from October 2010 and piloting at Butterfield in the new year. The Begin helpdesk project will introduce a first base staffed desk for any enquiry about the University that you need assistance with. If your query cannot be answered on the spot you will referred to the most appropriate person to deal with it. I know its a little way off but I think its something that most customers will welcome in due course.

3 Areas of concern

I would like to bring to your attention that the weekend are the only days in the week where a student can give more time for research whereas on a week day lecture hours keeps the time moving and does'nt let ample amount of time to work on issues with research. So yes, i would suggest the opening of the LRC till 10 pm on the weekends.
Another issue was about the accessibility of learning resources, due to the load on pc 's in the LRC and the using of a personal laptop connected to the wireless internet in the LRC, at times it gets difficult to check emails, reserve books and accessing e-journals from the digital library with a personal laptop.
I would also suggest the university to promote awareness in students about keeping quiet in the silent study areas of the university and use the social learning for group discussions and learning.
These are my personal suggestions and regular surveys will enable more feedback and maintain a standard library for the students.


Thank you for getting back to me.
The LRC opening times are set each year to try and reflect customer need while having to accommodate resourcing issues. We had a request to open later at the weekends last academic year which we trialed for over a month. Use did not indicate that substantially longer opening hours were needed at the weekend and so we stopped. We were only able to open beyond 5.30 with security staff patrolling. We will try to open for longer hours around May time to accommodate dissertation work and exam revision but I have to report that there are no immediate plans to open until 10pm at the weekends this year.
In reply to your comment about accessing resources on your personal laptop - its unfortunate but seems to be one of those things that the wifi signal within the University (as with all institutions) occasionally varies. There is no signal - for instance - in the IT Suite so there's no point in trying to use a laptop there. If you go into the Social learning Space however the signal is much stronger there.
The University is firmly behind creating and maintaining a variety of study environments particularly within the LRC. Level 3 is a silent working area. All other areas of the LRC (with the exception of the Social Learning Space) are quiet study areas. Personal definitions of "quiet" vary between individuals and I do understand that other customers' definitions of quiet maybe occasionally at odds with your own. If you think you have a reasonable case please report any loud behaviour to the staff on the desks on level 1 and they will get security to patrol. The Social learning Space and the IT Suite are social learning areas and the noise volume will reflect this.

Can't get into my e-mail

I am unable to access my email

Thank you for your query regarding your email account. I am sorry that you have been experiencing problems. Its difficult for me to answer your query as there does not appear to be any problems with your University accounts.
If you are clicking on the "university emails" bubble on the University pc desktop this won't take you to your netmail account. Try logging on through:
netmail.beds.ac.uk
not the bubble on the desktop which is gmail.
If this isn't successful please go to the enquiry desk of your LRC next time you come into the University.

Praise

From general comments made about the campus library, it has become clear to me that the library staff are often given a bad name. For example, the rule of no student card, no entry is a fair one, and to me there is no point disputing it or complaining, the rule is clear and simple!! The library staff are all curtious, polite and helpful in everyway they can be, and if they dont know how to help, they can often find someone who does. Therefore I would disagree with anyone who complains that the library staff, both librarians and assistants are unfair or unhelpful in all they do. Also the manner some people speak to the staff is disgraceful, they dont deserve to be abused verbally. It is a wonder they keep there cool!! All credit to all who work there!

Many thanks for your kind words