Digital Library

 You said:

I heard my lecture asking if we know how to access the library off campus

We said:

We have a number of online support pages please go to

https://lrweb.beds.ac.uk/welcome/

and

https://lrweb.beds.ac.uk/digital/help/

You may also find the following web page useful too

https://lrweb.beds.ac.uk/studyhub-library/subject-guides/

follow the link; Click on Subject Guides (3rd paragraph), then click on your department.

I hope that helps

Research

 You said:

I will appreciate it if you can find for me any books and journals about Dame Elizabeth Anionwu. Thank you.

We said:

Thank you for your email. Part of your journey as an undergraduate is to learning how to do your own research.

 May I suggest that you contact your Academic Liaison Librarian – David Abdy

https://lrweb.beds.ac.uk/studyhub-library/what-is-study-hub/study-hub-teams/alls/david-abdy

 For some advice on how to research Dame Elizabeth Anionwu.

 You may find some online help in the Adult Nursing Subject Guide

https://lrweb.beds.ac.uk/health/

 You could start by searching the catalogue. To help you there is a guide in the A-Z list of resources. Just type Catalogue in the search box and you with get a PDF help sheet “Searching Effectively for Information”

https://lrweb.beds.ac.uk/studyhub-library/document-search-page/?query=catalogue&page=1&pageSize=10

 I hope that helps

Printing

 You said:

Im currently in the library and am having trouble finding the correct printer on the floor I am on. I am on the 2nd floor and have tried typing in the ID number, as well as tried accessing web print but have had no luck.

 If you could please advise how I can connect to the printer.

We said:

Thank you for your enquiry

 There is an issue with printing across the University at this time. If you log onto a PC on level 1 of the Luton Campus library and send your printing from there you can collect your printing as normal.

 There is a customer service desk on level 1 of the library and you would get a quicker response to your queries by talking to staff there.

Print Credit

 You said:

I am XXX student number YYY.

 I have in my account 8 pounds and 50 pence .

 I don't have courses today ,I am at home.

 I have just received in my app  of university of Bedfordshire in account library that my account is on minus - fifty (50) pence and a fine ,how could be possible as I didn't use your services this new academic year? 

 I didn't print anything.

 Please check,I want to report this and solve your security problems. I need to close my account now for avoiding any problems  in the futurem,please tell me how to do it.

We said:

Thank you for your email. I can confirm that the 50p fine on your library account has been removed.

 I can also confirm that there is still £8.13 on your print credit account (the last time you used your print credit account was 4.12.20).

 I hope this puts your mind at rest

eVision

 You said:

When logging into my library account today for the first time I saw that the address that is on my library account is wrong. It states that my address is XXX. However, that was my old university address, my current and only address is YYY. Is there any way this could be changed on my account, please?

We said:

Many thanks for your email. Please check eVision.

On eVision your contact address is down as XXX. If you update your eVision record everything else will be updated too

 

Visitors

 You said:

I would like to make an enquiry to see if I would be able to be allowed access to the university library as I am a college student. My name is XXX and I attend Oaklands college.

We said:

Thank you for your email. The University of Bedfordshire is not accepting external applications for library membership at this time

DISCOVER

 You said:

i wonder if you can help me,

i cannot seem to get on discover.It asks for a verication code after putting in my email to reset.

this code does not come through to my email.

i have always used discover so not sure why this is happening

We said:

Thank you for your enquiry. May I ask what you are doing to get these messages? Are you using your phone, tablet, laptop or desktop – they do behave slightly differently.

 DISCOVER will ask you for your standard University ID and password to access resources digitally. The library website LRWeb has lots of online resources to help you

 https://lrweb.beds.ac.uk/digital/discover/

 If you require further help please see the following web page

 https://lrweb.beds.ac.uk/digital/discover/who-to-contact-for-help-with-discover/

 Or contact your subject librarian

https://lrweb.beds.ac.uk/studyhub-library/what-is-study-hub/study-hub-teams/alls/Keith_Daniels

 You may find this online advice helpful

https://lrweb.beds.ac.uk/applied-soc-studies/