Luton Library WiFi

The internet on floor 4 is never working on the round tables.. I have been there everyday for the last week and it doesn't work

Thank you for raising your concerns. There have been no reported problems with WiFi in Luton Library this week. I am concerned that you have been experiencing problems with WiFi in the new Library at Luton and not reported it to staff at the level 1 Customer Service desk.

Advice on accessing Eduroam is here:
http://lrweb.beds.ac.uk/libraryservices/pcsandsoftware

If you still experience problems please talk to staff on the level 1 Customer Service desk.

Luton Library - self issue machines

Put self issue machines on all floors that the books are on.

Many thanks for your suggestion. I am wondering why you want an issue machine on every floor? There's  issue machines near the exit/entry barriers on both level 1 and the ground floor.

A lot of thought when into the design and effective distribution of services in the new library. It was decided that it would the most cost effective to have self issue machines at the exit points of the building rather than on every floor of the library. This would mean that no library stock would leave the building un-issued and customers would always be reminded to issue their books as they are about to go out of the building.
We will not be progressing your request at least in the short term but will bear it in mind should this prove to be a development in the new year.

Aylesbury - Read and Write Gold

I have been waiting for Read and Write Gold on the Aylesbury computers for 4 weeks and despite David Fulton continuing to try and sort it, it is still not done."


Thank you for raising your concerns. David Fulton has been given a quick fix for you you to help while the University deals with a loading issue we have been experiencing. David cannot sort this issue out himself. The problem with pushing new with software out to students has failed a number of times and has resulted in Uni servers being switched in the hope this would resolve the issue. We are hoping this will be completed resolved in the next week or so. In the mean time fix is being directly emailed to you.

Luton Library - laptop loans

Regarding Laptops in new LRC There are constant issues with laptop for hire: First there are issues to get them out of storage which staff were unsure about, then they would not log onto wifi which staff were unsure about and laptop nor LRc handbook doesn't not tell students how to log onto the laptops system, which meant myself and peers had to keep going up and down stairs for staff to fix issues as there are no staff on each level of the library, they do not answer the phone to answer enquirers and when we do go down to first floor they do not know how to sort the issues. THIS IS A HUGE ISSUE ALSO DUE TO MY MOBILITY ISSUES, i have to keep going up and down for a service which is not adequate and could be avoided. 

Thank you for raising your concerns and please accept my apologies on behalf of the service for the issues you have been having
I know that getting the laptops out of their storage drawers is a bit tricky as you need to 
Open the door
Unplug machine charger 
Lift out the laptop with its portable power cable (attached to the top of the laptop)

Wifi: the laptop should automatically connect so you just need to physically re-start laptop by holding down the power button in for a few seconds until it logs off, re-start it and it will automatically  lgwt onto the Wifi - there is no separate process.

You are right some instructions/advice sheets would be helpful so we will create some gtting started Top Tips in the very near future

Information on LRWeb
http://lrweb.beds.ac.uk/libraryservices/pcsandsoftware/luton-library-laptops-for-loan

May I point out this is a free service so its not laptops for hire its laptops for loan

Please remember laptops are are portable so you could either carry the laptop to the customer service desk on level 1 or ask the member of staff to come with you to where you are working to reduce the amount of walking between floors that you may have to do with a query.

Graduation Certificate

I graduated from the University 17 years ago and can't find my graduation certificate can you help.

Learning Resources does not have access to graduation certificates but if you contact the Graduations team
graduation@beds.ac.uk
 I am sure they can help. Or request a duplicate from University records

Students who studied prior to 2006 will need to checkinformation on the web - http://www.beds.ac.uk/student-experience2/studying-at-bedfordshire/graduation/transcript/university-records

Download a copy of the form: www.beds.ac.uk/studentlife/current/graduation/transcript

Please complete and sign the form and return it to the Graduation Office with supporting documentation and payment.  

Reservations

I requested some research book to be delivered to the UCMK Campus how long should it normal take and how will i know that the books have been dispatched ready for collection

Thank you for your enquiry if you get into the habit of checking your library account you can keep a check on where your reservations are. To look at your library account go to

Library.beds.ac.uk

Click on the blue tab labelled Renewals

Sign in with your usual University ID and password

You will see the details of your loans and reservations there

http://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/lib-reg

At the moment 3 books are "In transit" which means they are on their way to you. When the message reads Ready for Collection you can go and get them from UCMK

Luton Library

Good environment. The library is rich

Thank you for your positive comments its always encouraging when our customers tell us we're doing something right. I hope you continue to enjoy using this fabulous new resources