Visitor membership

 You said

I'm a postgraduate student but studying at Anglia Ruskin University London campus. However I live in a Luton and learn via online lectures. I'm looking to study at a library in the evenings or on a Sunday (mainly as I have children I need a quiet work area) and I was wondering if I was able to use Luton University library please?

 All the public libraries in the area close early or aren't open on a Sunday, so thought worth a chance asking the question to see if there was a chance you could help me please?

We said:

Thank you for your email. The University of Bedfordshire is not accepting applications for Visitor membership at this time.

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

Bedford Library opening hours

 You said:

Hi, I have some feedback about the Bedford Library and it's opening hours. I was just wondering if there were plans to extend the opening hours to be opened earlier than 830. As a 'mature' learner with children the library opening till later is great, but actually would make more sense if I could get into the library before 830am. The library seems to be the place that I am the most productive, and so I'm keen to get to the library before my lectures start to get a couple of hours worth of work in! I've spoken to a few of my peers who also think it would be beneficial if the library opened earlier. I'm aware that Luton are, or are moving to, a 24 hour service and just curious as to why this isn't an option for the Bedford campus. Many thanks

We said

Thank you for your email. During the last academic year the library has been open on very restricted opening hours. Moving out of the pandemic it has given the University to review the opening hours offer and run a pilot year of opening to see if this fits the student needs. The review looked at pre pandemic use and arrived at this opening hours profile for Bedford in consultation with faculties & BEDSSU

Month	Bedford Library
September	08.30 – 22.00
October	08.30 – 22.00
November	08.30 – 00.00
December	08.30 – 00.00
January	08.30 – 00.00
February	08.30 – 00.00
March	08.30 – 00.00
April	08.30 – 00.00
May	08.30 – 00.00
June	08.30 – 22.00
July	08.30 – 22.00
August	08.30 – 22.00

Its being run as a pilot until 31 August 2022. Any feedback will influence opening hours going forward.

There are no plans to open Bedford campus library before 8.30am at the moment.

I will save your feedback and it will be used as a part of the pilot

Digital Library

 You said:

I heard my lecture asking if we know how to access the library off campus

We said:

We have a number of online support pages please go to

https://lrweb.beds.ac.uk/welcome/

and

https://lrweb.beds.ac.uk/digital/help/

You may also find the following web page useful too

https://lrweb.beds.ac.uk/studyhub-library/subject-guides/

follow the link; Click on Subject Guides (3rd paragraph), then click on your department.

I hope that helps

Research

 You said:

I will appreciate it if you can find for me any books and journals about Dame Elizabeth Anionwu. Thank you.

We said:

Thank you for your email. Part of your journey as an undergraduate is to learning how to do your own research.

 May I suggest that you contact your Academic Liaison Librarian – David Abdy

https://lrweb.beds.ac.uk/studyhub-library/what-is-study-hub/study-hub-teams/alls/david-abdy

 For some advice on how to research Dame Elizabeth Anionwu.

 You may find some online help in the Adult Nursing Subject Guide

https://lrweb.beds.ac.uk/health/

 You could start by searching the catalogue. To help you there is a guide in the A-Z list of resources. Just type Catalogue in the search box and you with get a PDF help sheet “Searching Effectively for Information”

https://lrweb.beds.ac.uk/studyhub-library/document-search-page/?query=catalogue&page=1&pageSize=10

 I hope that helps

Printing

 You said:

Im currently in the library and am having trouble finding the correct printer on the floor I am on. I am on the 2nd floor and have tried typing in the ID number, as well as tried accessing web print but have had no luck.

 If you could please advise how I can connect to the printer.

We said:

Thank you for your enquiry

 There is an issue with printing across the University at this time. If you log onto a PC on level 1 of the Luton Campus library and send your printing from there you can collect your printing as normal.

 There is a customer service desk on level 1 of the library and you would get a quicker response to your queries by talking to staff there.

Print Credit

 You said:

I am XXX student number YYY.

 I have in my account 8 pounds and 50 pence .

 I don't have courses today ,I am at home.

 I have just received in my app  of university of Bedfordshire in account library that my account is on minus - fifty (50) pence and a fine ,how could be possible as I didn't use your services this new academic year? 

 I didn't print anything.

 Please check,I want to report this and solve your security problems. I need to close my account now for avoiding any problems  in the futurem,please tell me how to do it.

We said:

Thank you for your email. I can confirm that the 50p fine on your library account has been removed.

 I can also confirm that there is still £8.13 on your print credit account (the last time you used your print credit account was 4.12.20).

 I hope this puts your mind at rest

eVision

 You said:

When logging into my library account today for the first time I saw that the address that is on my library account is wrong. It states that my address is XXX. However, that was my old university address, my current and only address is YYY. Is there any way this could be changed on my account, please?

We said:

Many thanks for your email. Please check eVision.

On eVision your contact address is down as XXX. If you update your eVision record everything else will be updated too