Tell Us Library Survey 2019 - Personal responses Praise

You said

I have been in different universities and countries. i must say ours is simply adorable.

We replied

Thank you for your kind words

Tell Us Library Survey 2019 - Personal responses Praise

You said

The staff are very professional, very well aware of the surroundings and how everything works. I do not face any troubles at the library because lts staff and because of the way the library is organized .

We replied

 Thank you for your kind words

Tell Us Library Survey 2019 - Personal responses Noise

You said

Reducing of noise in the reading area

We replied

There is a dedicated silent floor at Bedford Campus Library and several silent study rooms on levels 4, 5 & 6 at Luton Campus Library. These are protected environments and are expected to be silent. Sanctions are in place if problems are reported to library staff or security.

Tell Us Library Survey 2019 - Personal responses Computer Science PCs

You said

Provide more computer science computers for student to use as 8 is not enough for more than 100 students.

We replied

The dedicated Computer Science PCs are bookable this offers good opportunities for Computer Science students to use them when they need them

Tell Us Library Survey 2019 - Personal responses Rolling Stack

You said

The rolling book stacks on the first floor (Bedford Campus Library) are essential to my studies as they contain most of the English books. They have been inaccessible on at least five occasions this academic year, including two consecutive weeks in March/April. As a mature student who is only able to access physical stock once a week (due to work and family commitments) this is wholly unacceptable.

We replied

Thank you for voicing your concerns. We agree with you. We have done everything in our power to get the Rolling Stack mended and in between times the manual retrieval via staff is the best we can offer. We are hoping that this problem has now been resolved.

Tell Us Library Survey 2019 - Personal responses

You said

I absolutely love how modern in various the library is, it is warn in the winter, the design and layout, the view from the huge windows, I was shocked when I found out about Power Nap stations - how cool is that? the choice of seats, the furniture is top, I am very happy to study in this library.

We replied

We are very proud of our libraries. So glad you took the trouble to tell us how much you appreciate the Luton Campus Library.

Luton Library - cleanliness

The computers and tables on all floors are very dirty! and it has not been cleaned in months! This is a matter of basic hygiene.

Thank you for your comments. Library customers are expected to clear up after themselves. I am sorry that you have found messy areas of the library. Care for the library's study environment is a joint effort between the library customers and the Facilities staff who maintain the cleanliness of the space via a regulated schedule. There are Code of Conduct requirements and sanctions about food in the library
https://lrweb.beds.ac.uk/libraryservices/using-the-library/Code-of-conduct

• You can consume cold food, cold drinks and lidded hot drinks in the library. Hot food is not allowed on library floors