Noise in LRC after 10pm

Thank you for your comments. I am sorry about the levels of noise you have been coping with recently. As your comments seem to be about the service between 10pm - 2am I feel I must clarify that there are no quiet/silent study spaces available at that time. The IT Suite is a quiet working space and the Social Learning Space is what it says, a comfortable social environment designed for group and discussion work. I am afraid that it is inevitable that noise levels will be louder here than in a traditional library space.
Security will intervene (and I will pass your comments to the Head of Security) but within reason. Undue noise can be reduced but there will always be the noise of human interaction at all times both in the IT Suite and the Social Learning Space. Please continue to report unacceptable levels of noise in the IT Suite to security and they will patrol to reduce the overall volume. I am sorry but you'll have to put up with the fact that these areas will at best, only be "quiet". They are not intended for silence.

Message for Kozo

Dear Kozo
The problem is with your Faculty and your registration details. You need to sort it out with them. I cannot intervene on your behalf as a) its inappropriate and b) you will not get the quickest response.
Please contact your Faculty as soon as possible.

Access to Netmail - Putteridge Bury Student

I cannot get log in the Student Net mail. Could you please sort it out so that I can get due service as a registered students. I definitely want a responsible reply as soon as possible as I have been unable to get access to the Student Net mail for long.

On investigation your status within the Unversity is not Current and so you do not have any rights to access University resources, including Netmail. If this is incorrect please go to the LRC Customer Service desk to resolve this.

Thanks

Netmail Query

Dear Kozo

Thanks for your email:

Could you please sort it out so that I can get due service as a registered students. I definitely want a responsible reply as soon as possible as I have been unable to get access to the Student Net mail for long.

I have checked your account and your Netmail account should be working fine now.

If you experience problems with any of your accounts please go straight to the Customer Service desk at Putteridge LRC or ring (01582) 743488.

Thanks

Scanning at Park Square

Customer 1

... bring to your attention the number of times the scanner is not working ... why only one scanner?

Customer 2

.. only one scan machine and its not working ... no fax machine

Thanks for your raising your concerns. Each site of the University has a scanner in the LRC/library. At Park Square there is a scanner on level 1 and in the IT Suite. The IT Suite scanner is attached to a Mac. We are hoping to get another scanner for the IT Suite in the New Year. The level 1 scanner has had a few problems in recent weeks and is currently being repaired. This should be sorted out soon.

There never have been any student fax machines in the LRC/library. With the way communications technology is progressing this will not be reviewed.

Document Supply Form

The Student Document Supply Request Formis poorly structure in term of title space is not enough to write titles of the articles requested and author space also to enter name of the author's. The suggestion is to review the structure of the request form because I find it very difficult enter request without squashing the word in.

Thank you for your comments on our new version of our Document Supply Form. It has been pointed out that this incarnation of the form doesn't allow enough space for titles and maybe author's names so efforts will be made in the next version to improve this.
Thanks for your patience in this matter and if you need more space please write the details on the back of the form while we use up existing stocks

Laptops in Social Learning Space pods

I would like to address you from the name of my classmates who are just like me disappointed from not being able to use our laptops in the Social Learning Space rooms. That is why they are build for. We have been using them for a whole semester.
The computer that is provided is uncomfortable. You have to stand. To connect a USB. To put all files on USB. You don't have neither your saved favourite links nor anything on that pc.

Thank you for your comments regarding the use of laptops in the Social Learning Space (SLS).
I am assuming that you mean plugging the laptop into the SMART boards in the pods not using laptops in the SLS generally as SLS is wireless and therefore laptops can be used anywhere in SLS.
There was a plug in facility last year but the connection points were a little inaccessible so our equipment was getting damaged. We are investigating having a front plug in point. I will advise you when this becomes available.
Meanwhile please continue to use the pc provided. If you set up a Delicious account (its free!)and put all your favourite web links on that it will travel to any pc you use not just your laptop.
Thank you for your patience.