Visitor access

 You said

I am a medical graduate currently preparing for my medicine exams ,and I am rotating at Bedford Hospital.

Can you please suggest if it would be possible for me to use the library for study purposes. I would not require library books or in house PC’s , just need a study space.

We said

Thank you for your enquiry. Due to the current restrictions University of Bedfordshire is reducing the number of visitors allowed into the library. I am sorry but you may not apply for visitor membership at this time.

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

 This is constantly under review and I would advise you to monitor our website for any changes

Printing

 You said

I’m coming into university tomorrow to do some printing. Can you please advise if you do colour printing or even a3?

We said

Thank you for your enquiry. The answer is yes to both your questions.

 Details are on our web site here

https://lrweb.beds.ac.uk/libraryservices/pcs-printing-software/printing/

Sconul Access

 You said:

I am writing again to you in regards to the university visitors membership enquiry. Has there been any change in allowing visitors to the library? Or can you give me some indication when the university will allow visitors back to the library.

Further, can I ask if I have SCONUL Access can I use the library.

We said:

Thank you for your enquiry. The advice was to monitor our library pages where you will have seen that University of Bedfordshire has re-joined the Sconul Access scheme

 Please ask your home institution if they have re-joined the scheme and if you are eligible to  apply. If you are follow their advice and join the scheme.

When you get your email of authorisation follow the instructions on our website

 https://lrweb.beds.ac.uk/libraryservices/membership/external-users/categories/

Job

 You said:

I want to find a part-time job in my free time, do you help me

We said:

Thank you for your enquiry. My best advice is to contact the University careers department

https://www.beds.ac.uk/careers/

 I hope this is of benefit to you

Library access

 You said:

I'm a part-time student at the Luton campus.

I was wondering if I could have access to the Milton Keynes campus library please?

We said:

Thank you for your email. As a student at the University of Bedfordshire you have access to all 3 main campuses: Aylesbury, Bedford and Luton. Be sure to take your University ID card with you and you should have no problem getting access

DISCOVER & EBSCO

 You said:

I try to log in on discover but it does not make me allow. I attached you what appears on my screen. Please I need help, I have an assignment to submit.

We said:

Thank you for your email. I regret to tell you that we currently have a problem accessing Discover and EBSCO databases via Shibboleth. It has been reported to EBSCO. Multiple libraries around the world seem to be having similar issues, so hopefully EBSCO will sort it quickly.

 May I advise you to test your access regularly

Reservations

 You said:

I wish to reserve a book but don’t seem to be able to do this online from my BREO.

 The book I wish to reserve is Deveiance and Medicalization:from badness to sickness, by Peter Conrad, ISBN: 0877229996.

 Can you let me know if im able to reserve this and collect Monday is possible?

 We said:

Thank you for your email. Reserving a library book is self service from the library catalogue

 Details are here: https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans-renewals-and-reservations/reserve/

This is a self service facility available on the library catalogue and via Discover. You can reserve up to 6 items at any one time and they can be collected from any campus library. Items will be delivered to the campus you specify when placing the reservation. External Associate members may reserve up to 2 items. Our campuses are up to 40 miles apart so please allow several days for an inter-campus reservation to reach the selected campus via our courier service. You will need your password to place a reservation. You may view your user record to see how your reservation is progressing. The message: "Ready for pick up" indicates that you may collect it from the specified location.

 I will say – on checking the catalogue that the item you want is available digitally.  Go to

Library.beds.ac.uk

Type the title of your item in the search bar (click on Title) and it will take you to this link

https://brum.beds.ac.uk/search~S20?/tDeviance+and+Medicalisation%3A+from+badness+to+sickness/tdeviance+and+medicalisation+from+badness+to+sickness/-3%2C0%2C0%2CB/frameset&FF=tdeviance+and+medicalization+electronic+resource+from+badness+to+sickness+with+a+new+afterword+by+the+authors&1%2C1%2C/indexsort=-

 The print copy of the book is available to pick up off the shelves at Luton campus library – you do not need to place a reservation

 

Learning Materials

 You said:

Can you teach me how to use the resources effectively? How can we start?

We said:

Thank you for your email. May I ask did you miss your library induction in the first few weeks of the academic year? A lot of the basics of how to use the library and finding resources is covered in this session. Whether you did or didn’t it doesn’t matter there’s a couple of things I can suggest:

 1)      Make an appointment with your Subject librarian for specific help with Business learning materials

https://lrweb.beds.ac.uk/studyhub-library/what-is-study-hub/study-hub-teams/alls/claire-carter

2)      This online guide may help you
https://lrweb.beds.ac.uk/business-studies/

3)      When you are next on campus visit the library and ask for help at the Customer service desk (Luton Campus Library level 1) they will help you search the catalogue for subject specific books and give you some advice on how to find things in the library

 The Study Hub is available to you online or in person on Campus. Check this web page for

What’s On

Self-help Resources

What we offer

How to Contact Us

 https://lrweb.beds.ac.uk/studyhub-library/

 

Document Supply

 You said:

Good evening, could someone help please.  I am trying to gain access to the below article but cannot find it on the library website.  Can you tell me if it is possible to request it be added please?

 Home sweet home corner

We said:

Thank you for your email. As a level 3 undergraduate you are allowed limited use of the University’s Document Supply Services.

 Details are here:

 https://lrweb.beds.ac.uk/libraryservices/using-the-library/docsupply/document-supply-q-and-a/

 Each underlined paragraph heading is a link to a PDF.

 When you are ready complete the Article Request form linked from this page

https://lrweb.beds.ac.uk/libraryservices/using-the-library/docsupply/forms/

 You will be notified by email when the book is ready to collect

 Any queries please contact docsupply@beds.ac.uk

 I hope this helps

Logging on

 You said:

I've forgot my BREO username and password. So kindly please help me to sign in to BREO.

We said:

Thank you for your email. Your log on details (Username and password) to access your Library, BREO, Network and Email accounts will have been sent to you in your "Joining Instructions" email at registration.

 If you have forgotten this please talk to staff at the Customer Service Desk in the Library next time you are on Campus.

Document Supply

 You said

I am a third-year midwifery student and I have been searching for the above title, for help with a current unit of work. It does not appear to be in our library catalogue, and I wondered if the library could purchase a copy - hard copy or E-book?

 If not, it's not a problem as I am happy to purchase a copy myself, but we have recently been made aware that if we are unable to find a resource in the library catalogue that we can ask.

We said:

Thank you for your enquiry. As a final year undergraduate you have limited use of the University’s Document Supply service. Details are here:

 https://lrweb.beds.ac.uk/libraryservices/using-the-library/docsupply/document-supply-q-and-a/

 Each underlined paragraph heading is a link to a PDF.

 When you are ready complete the Book Request form linked from this page

https://lrweb.beds.ac.uk/libraryservices/using-the-library/docsupply/forms/

 You will be notified when the book is ready to collect

 Any queries please contact docsupply@beds.ac.uk

I hope this helps

Microsoft Office 365

 You said:

Can you send me the link for Microsoft office so I can use it on my laptop please. 

We said:

Thank you for your email. All the information you need to install Microsoft Office 365 is on our website here:

https://lrweb.beds.ac.uk/libraryservices/pcs-printing-software/software2/microsoft-office/

 I hope this helps

Loans

 You said:

I am a graduate of the university and I still have in my possession a few books loaned from the library. 

 Are you able to check if they have incurred any fines? I do plan on return them but at the moment I am self isolating, I aim to return them next week.

We said:

Thank you for your email. Please return your 5 loan items as soon as it is safe for you to do so after self-isolating.

 All of the items are due back 1.11.21 and have no fines

Logging on

 You said:

I cannot log in to the my library password as I don’t have one.

My student id is XXX and email is XXX

Can you help me please.

We said:

Thank you for your email. Your log on details (Username and password) to access your Library, BREO, Network and Email accounts will have been sent to you in your "Joining Instructions" email at registration. If you have forgotten this please talk to staff at the Customer Service Desk in the Library next time you are on Campus.

Finding learning materials

 You said:

I'm studying part-time on the Systemic Professional Practice Doctorate programme (Yr 2). I've been trying to get hold of a copy the following article in the British Medical Journal (BMJ). See details below. Are you able to source a copy of this article please?

 Any information you can provide will be much appreciated.

We said:

Thank you for your email. May I ask did you check DISCOVER?

 From the front page of LRWeb

https://lrweb.beds.ac.uk/

 There is a red search box about half way down the home page. In the white search bar it says Search DISCOVER. If you type the title of your article in there and click return

 You will get this results list

https://eds.s.ebscohost.com/eds/results?vid=0&sid=b7fe8a41-d0d1-433b-9c81-20c19eb7ef29%40redis&bquery=transforming%2Bcamhs&bdata=JmNsaTA9RlQxJmNsdjA9WSZhdXRodHlwZT1zc28mY3VzdGlkPXM1MDk5MTE4JnR5cGU9MCZzZWFyY2hNb2RlPUFuZCZzaXRlPWVkcy1saXZlJnNjb3BlPXNpdGU%3d

 Your article is at the top. Click on linked full text button and it will take you to the article in BMJ (you may need to authenticate in using your standard University username and password).

 If you have questions about finding resources for your studies please contact your Academic Liaison librarian for advice

https://lrweb.beds.ac.uk/studyhub-library/what-is-study-hub/study-hub-teams/alls/david-abdy

 There is on line support avialble to you as well here:

https://lrweb.beds.ac.uk/health/

 I hope this helps

Visitor membership

 You said:

I am a student at Queen Mary University of London and I am looking for a space to complete my studies. I would usually use the public library but unfortunately they have not opened their study areas.

 Would it be possible for me to use your library facilities to study for a few hours a week for for about 5 weeks.

We said:

Thank you for your email. The University of Bedfordshire is not accepting applications for Visitor library membership at this time.

 https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

 The Sconul Access scheme is also currently suspended.

Visitor membership

 You said:

I have been checking the LRC website since May 2021 and have been informed that the LRC is not open to visitors. Upon speaking to the staff at the LRC I was informed that they are not aware when the LRC will be open to visitors and that I should check the website. I have been checking the website for 6 months and no new update has been published. 

 I am a very hard working and studious person suffering from family problems hence am not able to study at home. 

 My father passed away last year and I am working two jobs and studying to become a doctor. My studies have been greatly affected because I cannot study in peace at the library and there is a lot of disturbance at home. 

 Please kindly review my request and please allow me access to use the LRC. Myu exams have started and I wish to gain access to library again. 

 I have been vaccinated and am fully fit.

 I will be grateful for your consideration. 

 I wait for your reply. 

 We said:

Thank you for your email. The University of Bedfordshire is not accepting applications for Visitor membership at this time.

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

Library Account

 You said:

Having difficulty signing  into my library account, please educate me on what to do

We said:

Thank you for your email. I am sorry you are having difficulties with your library account. I have checked your account and it looks fine.

 I would be able to help you better if I knew how you were accessing your account?

Do you:

Go to the library website?

Library.beds.ac.uk

 Do you click on the renewals tab of the search box? On the right blue in colour.

 Do you sign in with your normal University username and password?

https://brum.beds.ac.uk/patroninfo

 If you do please let me know what happens when you log in with your University username amnd password

 If you don’t please give this a try and see how you get on

Visitor membership

You said: 

I am an A level student wondering if I might be allowed to use your library to study.

 It would only be on Saturdays and Sundays, and I am only enquiring because the Bedford Borough and Central Bedfordshire libraries I would normally use do not allow people to sit in and study.  Furthermore, the Bedford libraries do not open on Sundays and I would like a place to go and work that is away from my household.

We said:

Thank you for your email. The University of Bedfordshire is not accepting applications for Visitor membership at this time.

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

SPSS

 You said:

Do you know how I can install ibm spss?

We said:

Thank you for your enquiry. All the information you need is on the library website here

https://lrweb.beds.ac.uk/libraryservices/pcs-printing-software/software2/spss/

 Follow the link then click on the PDF

 In a nutshell: Using the library catalogue search for SPSS under title search

Click on SPSS 26

Then choose either

SPSS 26 (PC)

Or

SPSS 26 (MAC)

Or SPSS 26 (Mac)

And follow the on screen instructions

Alumnus membership

 You said

How do I join as an alumnus member of the library?

 I have checked out the website but I am not sure what to do.

We said

Thank you for your email. The University of Bedfordshire is not accepting applications for Visitor membership at this time.

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

Visitor membership

 You said

I'm a postgraduate student but studying at Anglia Ruskin University London campus. However I live in a Luton and learn via online lectures. I'm looking to study at a library in the evenings or on a Sunday (mainly as I have children I need a quiet work area) and I was wondering if I was able to use Luton University library please?

 All the public libraries in the area close early or aren't open on a Sunday, so thought worth a chance asking the question to see if there was a chance you could help me please?

We said:

Thank you for your email. The University of Bedfordshire is not accepting applications for Visitor membership at this time.

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

Bedford Library opening hours

 You said:

Hi, I have some feedback about the Bedford Library and it's opening hours. I was just wondering if there were plans to extend the opening hours to be opened earlier than 830. As a 'mature' learner with children the library opening till later is great, but actually would make more sense if I could get into the library before 830am. The library seems to be the place that I am the most productive, and so I'm keen to get to the library before my lectures start to get a couple of hours worth of work in! I've spoken to a few of my peers who also think it would be beneficial if the library opened earlier. I'm aware that Luton are, or are moving to, a 24 hour service and just curious as to why this isn't an option for the Bedford campus. Many thanks

We said

Thank you for your email. During the last academic year the library has been open on very restricted opening hours. Moving out of the pandemic it has given the University to review the opening hours offer and run a pilot year of opening to see if this fits the student needs. The review looked at pre pandemic use and arrived at this opening hours profile for Bedford in consultation with faculties & BEDSSU

Month	Bedford Library
September	08.30 – 22.00
October	08.30 – 22.00
November	08.30 – 00.00
December	08.30 – 00.00
January	08.30 – 00.00
February	08.30 – 00.00
March	08.30 – 00.00
April	08.30 – 00.00
May	08.30 – 00.00
June	08.30 – 22.00
July	08.30 – 22.00
August	08.30 – 22.00

Its being run as a pilot until 31 August 2022. Any feedback will influence opening hours going forward.

There are no plans to open Bedford campus library before 8.30am at the moment.

I will save your feedback and it will be used as a part of the pilot