Luton Library - study environment

After complaining about loud people playing music through a speaker, the librarian/receptionist told me that it's okay, because I wasn't in a silent room.

Thank you for your comments Please can you let me know the date and time you reported this? The library code of conduct states personal stereos must be switched off. I need to follow this uyp for staff training purposes https://lrweb.beds.ac.uk/libraryservices/using-the-library/Code-of-conduct