Friday, 27 March 2015

University email on my android

i want to add my univerisity email on my android app but is asking me for client certificate could you please help me how to fix it. 

When you are adding a new account to the email client, you only  need to put your full UoB email address and your normal password. If you are asked to install a certificate, then accept the default.

If you are encountering any other problems please call into to the IT popup in the Luton LRC on Monday between 11 and 1.

Tuesday, 17 March 2015

Referencing materials on BREO

I was wondering whether there is a section on how to reference documents from Breo I can’t seem to find it on study hub.

Your academic Liaison Librarian is Avtar Natt

Avtar has created a wealth of information available on the web to help you with your studies


There is specific Referencing Guidance here
 There is a section called how to Cite Lectures and Seminars which includes lecture materials from BREO which should be able to help you


If this doesn’t help please contact Avtar and let him know the problems you are having.

Monday, 16 March 2015

Bedford - praise for staff

Bedford Library - Library staff excellent! Really helpful! 

  I want to thank you for the kind words you said about Bedford Library staff. Your thoughts are important to us, but we're especially pleased when the feedback is positive. 

We try hard to provide the best possible service to our customers and their satisfaction is our reward.  We are honoured to be part of your journey with the University of Bedfordshire
We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Luton LRC - temperature

Level 3 is really cold, would appreciate if something was done to rectify the problem. Your cooperation is greatly appreciated. Many thanks

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the LRC.

The problem has been reported to Facilities and they are looking into it. Supplementary heaters are being installed to help with the immediate problem.

In addition I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton temperatures - A Block & LRC

I'm afraid the temperature in A block & 3rd floor LRC is too low. My hands are freezing while writing my assignment in the library

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the LRC.

The problem has been reported to Facilities and they are looking into it. Supplementary heaters are being installed to help with the immediate problem.

In addition I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC - temperature

We are paying 9K a year to be in the Uni and I expect the heating to be adequate. Please sort this out!!

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it. Supplementary heaters are being installed to help with the immediate problem.

In addition I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC & IT Suite - temperatures

Always too cold in the LRC & IT Suite, need to turn the heating on

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it. Supplementary heaters are being installed to help with the immediate problem.

In addition I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC - temperature

I am very cold!! Need heating.

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it. Supplementary heaters are being installed to help with the immediate problem.

In addition I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC - temperature

I'm really cold and am wearing a coat indoors!

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it. Supplementary heaters are being installed to help with the immediate problem.

In addition I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC - Temperature

When entering the library this morning it was very cold and no heating on had to wear my coat and still cold
 :(

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the LRC.

The problem has been reported to Facilities and they are looking into it. Supplementary heaters are being installed to help with the immediate problem.

Additionally I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC - temperatures

Its really cold in the library at the third level. I'm freezing inside here. I cannot do my studies in this condition.

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the Silent Floor

The problem has been reported to Facilities and they are looking into it. Supplementary heaters are being installed to help with the immediate problem.

Additionally I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC - Temperature

Its freezing cold in LRC

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it. Supplementary heaters are being installed to help with the immediate problem.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC ITSuite - temperature

It is freezing downstairs in the LRC. The heating should be on. I don't like working there any more

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it. Supplementary heaters are being installed to help with the immediate problem.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC - temperature

It is very cold in the library, please put the heating on. All winter its been cold.

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it. Supplementary heaters are being installed to help with the immediate problem.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC IT Suite - temperature

Very cold in the ITSuite. Please put the heater on. Thank you :)

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it. Supplementary heaters are being installed to help with the immediate problem.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC - temperature

No central heating

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in theLRC.

The problem has been reported to Facilities and they are looking into it. Supplementary heaters are being installed to help with the immediate problem.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC - Temperatures

No heating, cold freezing temperatures all over the University

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the LRC.

The problem has been reported to Facilities and they are looking into it. Supplementary heaters are being installed to help with the immediate problem.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC IT Suite - Temperature

We need central heating in the IT Suite

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it. Supplementary heaters are being installed to help with the immediate problem.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC IT Suite - temperature

It is freezing in the IT Suite. Need heating!!!

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC IT Suite - Temperature

It is freezing in the IT Suite. Need heating!!

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC - Temperature

Its extremely cold in the library which makes it difficult to concentrate when using the computers. You can't even get comfortable because you have to keep all your outdoor clothing on.


Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the LRC.

The problem has been reported to Facilities and they are looking into it.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC - Temperature

The coldest library I have ever seen. I have to keep the jacket on and take blanket to be able to stay for a few hours. Every person starts to cough after a few minutes in the library. That's very unhealthy environment and the students already started to talk about this problem between each other

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the LRC.

The problem has been reported to Facilities and they are looking into it.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC - Temperature

I am freezing do something about it

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC - Temperature

It is cold

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC - Temperature

The library (especially the silent area) is too cold to work in

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC - Temperature

The library, especially in the Silent area is so cold - too cold to work in

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the Silent Floors.

The problem has been reported to Facilities and they are looking into it.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton LRC IT Suite - Temperature

Very cold

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Luton IT Suite - Temperature

I'm freezing. Its too cold

Thank you for bringing your concerns to my attention. I apologise for the discomfort and inappropriate working temperature in the IT Suite.

The problem has been reported to Facilities and they are looking into it.

In the meantime I would advise you to work in another area of the LRC there are plenty of PCs on the other floors

Easter due dates

I want to ask about the Easter vacation apparently I can't get extension for the books I borrowed during this time. I could be running the risk if someone needs the books. I have to renew them, that's alright but I'm heading back home during Easter

Thank you for raising your concerns with me. I have checked your account and have noticed that there are a variety of due dates on the items you have borrowed namely March: 16th,17th 18th & 23rd as you have only renewed those items 3 times I would advise you to go on line on those dates and renew them again. Make a note of the due dates and if necessary renew them again (if you are not back in Uni by the new due date)
http://lrweb.beds.ac.uk/libraryservices/availableservices/renewals

http://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/lib-reg

The items you borrow from the University are your responsibility while they are on loan to you. Please take care not to damage them, do not write on or mark books in any way and, return them on time

http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing

I hope that helps. Enjoy your Easter break.

Tuesday, 10 March 2015

Butterfield - Study Environment

The library at Butterfield is often very noisy which makes it difficult to work. Can we have a designated quiet area or at least enforce the general concept of a library which is not as a social club. 

Thank you for bringing your concerns to my attention. There is no silent or even quiet study provision at Butterfield sadly, due to lack of space. I would encourage you to come into Luton to use the Park Square LRC which has longer service hours with 
24/7 x 365 opening
nearly 300 pcs
levels 2 & 3 are designated Silent working areas
and the University bus will bring you into Luton

Wednesday, 4 March 2015

Butterfield Silent Study

Butterfield Campus library not conducive to quiet study. Noise & interruptions from office staff and other students. No control systems seem to be in place

Thank you for bringing your concerns to my attention. There is no silent or even quiet study provision at Butterfield sadly, due to lack of space. I would encourage you to come into Luton to use the Park Square LRC which has longer service hours with 24/7 x 365 opening
nearly 300 pcs
levels 2 & 3 are designated Silent working areas
The University bus will bring you into Luton