Books

I think the university needs to increase the number of books in the library and update them to the latest versions

 We would whole heartily agree, which is why the University is investing an extra £100,000 in the book collections compared to last year and the student driven e-book purchase initiative will begin again in January 2015.  The Academic Liaison Librarians team are in constant communication with academic departments to ensure that wherever possible only items that are already available in the library appear on reading lists.

Billed items

I have received a notification from the library stating that I must pay £35 for a book I have lost, but in fact I still in possession. The reason I have missed notices is that she is on placement so is generally rather busy.

Thank you for contacting us you have £40.25 in library fines and Billed items on your account. If your library account has a Billed items or fines over £22 your library account is blocked

If you return the Billed item its Bill of £30 will be reduced to a fine and your library account will be unblocked

You took out this item on 15.10.14 it was due back on 10.11.14 after one renewal. You have been sent 3 overdues (by email) and the book is now more than 5 weeks over due

If your loans are more than 5 weeks overdue they become Billed Items. You will be issued with a replacement bill for the items you have on loan and your library account account will be blocked.

As soon as you return your loans the bill will be lifted, replaced with a fine and your library account will be restored

If your loan items are lost you will need to pay for them, or set up a payment plan to pay for them before your library account is restored. Please talk to staff at the Customer Service desk about lost items, we will help you look for the missing books before you have to pay for replacements.

http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing/fines

You can check your library account any time you are on line to see if you need to renew an item collect a reservation or if you have any fines to pay:

http://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/lib-reg

Luton - praise for staff

The Library resource teams are always ready to help whenever they are approached for help. They are doing an excellent job, most especially Marie (lovely lady)

Thank you for your kind words. I will make sure your compliments are passed on to the staff concerned. I am glad you find the service helpful. Good luck in your studies.

Luton - praise for staff

I had excellent help from Jane. She is always ready to help.

I  want to thank you for the kind words you said about Jane at Luton LRC.

 Your thoughts are important to us, but we're especially pleased when the feedback is positive. 

We try hard to provide the best possible service to our customers and their satisfaction is our reward.  We are honoured to be part of your journey with the University of Bedfordshire

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Aylesbury - need silent study

2nd Year students make a lot of noise in library. Social chats. Librarian asked them to keep noise levels down. They were extremely rude when she left. Cohort13B. We need a quiet place to study."

Thank you for taking the time to write to us. We appreciate the opportunity to clarify what the position is. Aylesbury LRC has a quiet study area at the top of the library. This is near the staff area and you may ask staff for assistance in maintaining the study environment. Everywhere else is open access and available for students to study in the way they think fit. Group work is a recognised part of the University's curriculum so students "chatting" is a very legitimate practice.

The staff are all too aware of conflicting student needs and try to maintain a reasonable noise level through out the library. They can’t station themselves in the computer room all the time. They do walk through regularly and monitor the noise and if necessary the students are asked to be quieter.

It is up to the students to monitor and behave appropriately.

Please remember that what one person thinks is quiet another person will find unacceptably noisy. It also has to be remembered that often this week’s worker is last week’s (or next) talker.

I am sorry for any frustration you may have experienced. May I suggest that you study in the quiet room in future? 

Document Supply

When we order a book/paper/chapter from document supply, it would be most useful to have a record of this request sent to our email or LRC accounts, so we can keep track of what has arrived, what may have been sent in error and what we are waiting for. Thanks 

Thank you for your enquiry. It is good academic practice to keep a record of all materials  consulted - and by the same token requested - when researching an assignment.

The Document Supply process for digital items delivered by Secure Electronic Delivery (SED) is automatic and the item is automatically posted to your University email account. 

http://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a/sed

The item won't appear on your library record and you would have to email the Document Supply team to get a report on progress (your ID number would be sufficient if you couldn't remember the details of your request)

docsupply@beds.ac.uk

This is unless  the digital item cannot be supplied. In those rare instances you would be emailed  directly by the Document Supply team to be told what the problem is.

The Document Supply team can provide, on request, a list of outstanding SED requested items. You can email the team or ask at the Customer Service Desk, staff can print it off the list of outstanding requests or show you them.

If  your request is for an article, chapter or paper for print delivery you can view these items on your Library Account

http://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/lib-reg

Praise for the library

Library facilities, very helpful

I want to thank you for the kind words. Your thoughts are important to us, but we're especially pleased when the feedback is positive. 

We try hard to provide the best possible service to our customers and their satisfaction is our reward.  We are honoured to be part of your journey with the University of Bedfordshire

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future