Wednesday, 17 April 2013

Renewals

Please can you confirm whether the book that I have on inter-library loan has been successfully renewed. I called Oxford House earlier and the staff member said he had actioned this but he did not sound at all
confident.


Thank you for your enquiry. You can check your library account yourself via the library catalogue, sign in here
using your usual University username and password
 
When you do this you will see your interlibrary loan has been renewed until 8 May
 
To put your mind at rest if you think a member of staff sounds uncertain on the phone talk to them about it. It is better to do that than worry. Individual voice tones are open to many interpretations so its a good idea to sort it out on the spot. Learning Resources staff are here to help you and any uncertainty you may have thought you heard could be explained in any number of ways.