Putteridge Bury LRC

Self service is not working well. I have had a book on my ticket that i have never borrowed ( reliability and validity assessment) but nobody seems to want to resolve my problem. Students are taking good books and not swiping them out some are keeping books that are not on their tickets. i have seen people looking in reserved boxes for books they might need and have not requested. You must be losing lots of very expensive books.Also when returning books if they can not be scanned they are going in the return box and it takes ages for them to be taken from our tickets.


Thank you for your comment regarding "Reliability and Validity Assessment".
There is no note on your account regarding this book. I cannot check with the member of staff at Putteridge Bury as she is house bound because of the snow. I am instigating a shelf check at Putt initiailly and at all the other sites of the University to see if the book is on site elsewhere. I would ask you to talk to the member of staff at Putteridge Bury about this problem and see if you can help shed any light on the issue. I would also ask you to double check at home just in case it has been stored out of sight.
The book was checked out on 5.11.09 and has been renewed 4 times it is now due on 11 January. Did you report your concerns to library staff - Sylvia Thomson?
Thanks for your comments about your security concerns these will be investigated