LR comments

I returned my books to the Putteridge Bury campus Library on Thursday 17th of December, as there was no one there and the books didn't have tags in them I could not return them using the new computer system put in place. I was told by a notice to place them in a returns bin and they would be returned as and when someone was present in the library. I thought I had given enough time for my books to be returned which were due back on Monday the 21st of December. But they are still not off my account, I am guessing this is due to the snow, but I am not happy that I can't take any more books out and will get a large fine over christmas as there are a lot of books on my account. Due to snow I understand if no one was there to take my books off my account, but on previous visits to the library there has always been a member of staff to man the desk and to help me return my books .
I suggest that there be a member of staff present in the Putteridge Bury Campus to deal with such problems and not a computer! The staff at Bedford Library were extremely helpful and I appreicate their help and I am looking forward to a reply.


Thank you for your email. I am sorry for the frustration caused by the lack of staff at Putteridge Bury during this time of disruptive weather.
You were correct to assume that no-one was at Putteridge Bury 17th or 18th Dec due to the fact that the staff member was trapped in their village. Eight of your books were found and taken off your account - for items remain on loan to you. Do you have these items at home? Your email did not specify how many items you returned. None of the books are due until January now and there are no fines owing.
In normal circumstances putting items in the returns bin would mean that they would be off your account the following day unfortunately due to the weather this was not possible this time.
You would need to return the books (when the LRC isn't staffed) via the returns bin as there is no self service returns unit (like there is at Park Square). You may return your loans to any site of the University.
Due to the re-designation of the space at Putteridge Bury there will not be a member of staff on duty throughout the building's opening hours - hence the investment in swipe access and self service issue equipment. There is a member of staff on duty each day there is teaching at Putteridge Bury however and so queries should be dealt with promptly.