Billed items

From Twitter: i forgot about a book so have an overdue fine, i have a letter about book replacement but still have the book so what do i do?

Quite simply return the book. If your loans are more than 5 weeks overdue they become Billed Items. You will be issued with a replacement bill for the items you have on loan and your library account and network account will be blocked.

As soon as you return your loans the bill will be lifted and replaced with a fine. Your library and network accounts will be restored. So finally you just need to pay your fines.

All this information is on LRWeb: http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing/fines

Bedford - PCs

With comparison with the Luton branch more computers are needed to sensure student have access to conputers

Thank you for your suggestions.
Computers: there are over 170 PCs on the library floors at Bedford. In addition there are 42 PCs in the Learning Hub..There are a good proportion of PCs to students at Bedford. We

rarely have no  PCs left for customers to use. 

At Luton LRC there are over 11,500 students with 370 PCs that offers one PC for every 31

students

At Bedford Library there are 170 PCs for 3,800 students that offers one PC for every 22

students with the Learning Hub 212 PCs for 3,800 students offers one PC for every 18

students

Please check the PC availability screens to show you where PCs are  avaiable on all the

library floors. There is a PC booking service to make it easier for  customers to get a

machine when they need it most. Please look out for the booking machines in the library or

ask staff for help

Luton: Study environment

From Twitter: what is the point of a silent study area where people are talking?! #shutupI'm trying to study

First of all I would like to apologise for the inconvenience caused by this problem.

We take care to ensure that important matters such as this are properly managed and dealt with. It is most appropriate to speak to staff about this so they could do something about this on the spot. Overnight this would mean asking security for support.

Levels 2 & 3 of the Luton LRC are silent floors. No amount of talking is acceptable. Phone conversations are supposed to take place on the landing outside the lifts. I appreciate that when library staff are on duty you have reported noise problems directly. During staffed hours there are staff patrols approx every half hour and the area is electronically monitored for noise.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Level 2 & 3  of Luton LRC are designated Silent Study at the request of the student body. Provision is made for group and social learning elsewhere in the LRC so there is an expectation for students to choose their preferred study environment and abide by the requirements of that space. This is harder to monitor overnight as the building is patrolled by security. Any student caught breaking the Silence requirement is allowed one verbal warning after that Library sanctions come into effect. Student behaviour was a key theme at the Student Union conference November 2013. This is a university concern which is being looked at by staff, students themselves and the Student Union

Action is taken towards anyone who disregards the silence requirement. I hope this reassures you. Please tell staff directly if you experience any further problems (which I hope you don't).

Bedford - study environment

I am doing ph.d over 3 years on Bedford campus, and often study in our library. I am very pleased that the library provide silent study room this year. Except these room, to be honest, there had been no place to study due to the horrible noise.

The silent study place should be supposed to be calm for everyone. However, often some are chatting with friends and then making a noise here. Even though I warned them to be quite sometimes, they did stop talking. There must be strict role for them, for example, no permission to access this room again if they interrupt other people several times and so on. or there are an urgent need to let them know the code of conduct here. They should learn what the library is for.

I do believe that  the atmosphere of library reflects the academic quality of university. I really love and support our library's efforts such as 24hour open system and the silent room, but it would be highly appreciated to manage the silent room more strictly for those who study and research hard.

First of all I would like to apologise for the inconvenience caused by this problem.

We take care to ensure that important matters such as this are properly managed and dealt with. It is most appropriate to speak to staff about this so they could do something about this on the spot. Overnight this would mean asking security for support.

Levels 2 of the Bedford Library is a silent floor. No amount of talking is acceptable. Phone conversations are supposed to take place on the landing outside the lifts. I appreciate that when library staff are on duty you have reported noise problems directly. During staffed hours there are staff patrols approx every half hour and the area is electronically monitored for noise.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Level 2  of Bedford Library is designated Silent Study at the request of the student body. Provision is made for group learning elsewhere in the library so there is an expectation for students to choose their preferred study environment and abide by the requirements of that space. This is harder to monitor overnight as the building is patrolled by security. Any student caught breaking the Silence requirement is allowed one verbal warning after that Library sanctions come into effect. Student behaviour was a key theme at the Student Union conference November 2013. This is a university concern which is being looked at by staff, students themselves and the Student Union

Action is taken towards anyone who disregards the silence requirement. I hope this reassures you. Please tell staff directly if you experience any further problems (which I hope you don't).

Praise for Luton Staff

Thank you very much to the lovely ladies who helped me with my laptop problems. It is very much appreciated. Thanks once again

I  want to thank you for the kind words you said about Learning Resources.  Your thoughts are important to us, but we're especially pleased when the feedback is positive.  

We try hard to provide the best possible service to our customers and their satisfaction is our reward.  We are honoured to be part of your journey with the University of Bedfordshire

We really appreciate you taking the time to let us know we're doing something right. 

Sixth Form College Use

I am currently a 6th Form student and was wondering would I be able to use your library in Luton for somewhere quiet to study and revise for my exams?

We welcome visitors to our Learning Resources Centres (LRCs). Priority is given to University of Bedfordshire students but there are a number of arrangements available which maximises what we are able to offer visitors. Visitors from institutions participating in the Eduroam scheme may access their resources here. If the home institution does not participate in Eduroam please seeDigital Resources Available to Walk In Users.  If you have a visual impairment please let staff know.

Proof of current postal address will be required to support all applications.

If you are claiming a fee waiver or a concessionary rate evidence of eligibility will be required.

Please familiarise yourself with the conditions of membership and the code of practice before applying.

http://lrweb.beds.ac.uk/libraryservices/exusers

Please talk to staff in Luton 6th Form library and they will get your application form authorised

http://lrweb.beds.ac.uk/libraryservices/exusers/categories

Free Reference Use

Free Categories: Local LEA school pupils, local LEA college students - See more at: http://lrweb.beds.ac.uk/libraryservices/exusers/categories

Under 18s are advised not to use the LRC outside staffed hours

http://lrweb.beds.ac.uk/opening/ps-lrc

Bedford - computers

With comparison with the Luton branch more computers are needed to sensure student have access to conputers

Thank you for your comments. At Bedford Campus there are over 170 PCs on the library floors.
In addition there are 42 PCs in the Learning Hub..There are a good proportion of PCs to students at Bedford. We rarely have no  PCs left for customers to use. 

Please check the PC availability screens to show you where PCs are  available on all the library floors. There is a PC booking service to make it easier for  customers to get a machine  when they need it most. Please look out for the booking machines in the library or ask staff for help 

Luton Campus has over 11,900 students with approx 370 PCs in the LRC which offers approx 1 PC for every 32 students

Bedford Campus has over 3,300 students with approx 170 PCs in the library which offers approx 1 PC for every 19 students in the library 
and 
170 in the library plus 42 in the Learning Hub total 212 Mon - Fri 08.00 - 18.00 offering 1 PC for every 15 students
I hope this demonstrates for you that Bedford has more PCs than Luton