Netmail Query

Dear Kozo

Thanks for your email:

Could you please sort it out so that I can get due service as a registered students. I definitely want a responsible reply as soon as possible as I have been unable to get access to the Student Net mail for long.

I have checked your account and your Netmail account should be working fine now.

If you experience problems with any of your accounts please go straight to the Customer Service desk at Putteridge LRC or ring (01582) 743488.

Thanks

Scanning at Park Square

Customer 1

... bring to your attention the number of times the scanner is not working ... why only one scanner?

Customer 2

.. only one scan machine and its not working ... no fax machine

Thanks for your raising your concerns. Each site of the University has a scanner in the LRC/library. At Park Square there is a scanner on level 1 and in the IT Suite. The IT Suite scanner is attached to a Mac. We are hoping to get another scanner for the IT Suite in the New Year. The level 1 scanner has had a few problems in recent weeks and is currently being repaired. This should be sorted out soon.

There never have been any student fax machines in the LRC/library. With the way communications technology is progressing this will not be reviewed.

Document Supply Form

The Student Document Supply Request Formis poorly structure in term of title space is not enough to write titles of the articles requested and author space also to enter name of the author's. The suggestion is to review the structure of the request form because I find it very difficult enter request without squashing the word in.

Thank you for your comments on our new version of our Document Supply Form. It has been pointed out that this incarnation of the form doesn't allow enough space for titles and maybe author's names so efforts will be made in the next version to improve this.
Thanks for your patience in this matter and if you need more space please write the details on the back of the form while we use up existing stocks

Laptops in Social Learning Space pods

I would like to address you from the name of my classmates who are just like me disappointed from not being able to use our laptops in the Social Learning Space rooms. That is why they are build for. We have been using them for a whole semester.
The computer that is provided is uncomfortable. You have to stand. To connect a USB. To put all files on USB. You don't have neither your saved favourite links nor anything on that pc.

Thank you for your comments regarding the use of laptops in the Social Learning Space (SLS).
I am assuming that you mean plugging the laptop into the SMART boards in the pods not using laptops in the SLS generally as SLS is wireless and therefore laptops can be used anywhere in SLS.
There was a plug in facility last year but the connection points were a little inaccessible so our equipment was getting damaged. We are investigating having a front plug in point. I will advise you when this becomes available.
Meanwhile please continue to use the pc provided. If you set up a Delicious account (its free!)and put all your favourite web links on that it will travel to any pc you use not just your laptop.
Thank you for your patience.

Butterfield Classrooms etc

Something needs to be done about the parking as there is not enough car parking space for the students. People have to park on the main roads and they will soon have yellow lines

Catering is poor no hot food available or even there is no cold food available

The rooms (classrooms) are so cold that I have to wear my jacket throughout the lesson

The tablets are so small it is hard to write my notes on the lesson. If its not my pens falling off its my pad or books

Thank you for your comments noted above. I am so sorry that you seem to be a bit disaffected with services at Butterfield at the moment. In reply:

Car parking. The LRC is not responsible for the parking at any University campus/site but I will pass your comments on to the relevant department.

CateringThe LRCs at the old Bedford Hospital and L&D Hospital sites did not offer catering facilities (although hospital catering facilities were within walking distance) and so there were no facilities to transfer when we moved to Butterfield. I understand that there is a cafe on-site and this has some catering facilities. The LRC is not responsible for catering at any University campus/site but I will pass your comments on to the relevant department.

Temperature. If you are uncomfortable because the heating fails please ensure that your lecturer or Faculty admin or LRC staff report the problem to the Helpdesk. That way the problem will get prompt attention.

Tables. The LRC isn't reponsible for kitting out the classrooms but I will pass your comments on to the relevant department.

Butterfield Parking

There is no way enough car parking spaces the students. This is a priority and needs to be looked at.

Food machines or canteen for hot food is needed

Thank you for your comments noted above. In reply

Car parking
The LRC is not responsible for the parking at any University campus/site but I will pass your comments on to the relevant department.

Catering
The LRCs at the old Bedford Hospital and L&D Hospital sites did not offer catering facilities (although hospital catering facilities were within walking distance) and so there were no facilities to transfer when we moved to Butterfield. I understand that there is a cafe on-site and this has some catering facilities. The LRC is not responsible for catering at any University campus/site but I will pass your comments on to the relevant department.

Butterfield - Catering

The catering facilities at Butterfield are lacking, the tea machine is often empty.

I am sorry that you are experiencing difficulties with catering at Butterfield. The LRC isn't responsible for the catering facilities at any University campus/site but I will pass your comments on to the relevant department