Butterfield Parking

The parking facilities are very poor once the gravel area is full students have to park on road. Soon yellow lines will be drawn and there will be less places to park.

Parking is something of a premium throughout the University and the problems at Butterfield are well documented. The LRC isn't responsible for parking arrangements at any campus/site but I will forward your comments to the appropriate department.

Butterfield Bus

The University is running a free shuttle bus from Luton Town Centre and train station to and from the Butterfield site daily. The buses are operated by Three Star Coaches.
The bus will depart from Vicarage Street on the Park Square campus. Vicarage Street is a 5-10 minute walk from both Luton Bus station and Rail Station. There will be a drop off and pick up point from Luton Train Station for each service. If you wish to board the shuttle bus from the train station stop you must wave for the bus to stop.
The Bus will pick up from the bus stop at the end of Station Road (turn left down the road as you come out of the main entrance to the station or turn right on to Midland Road if you come out from the back of the station )
There is also a local bus service from Park Square opposite St Mary's church behind the main campus building. Arriva bus services 100, 101 and 102 all run from the town centre to Butterfield and vice versa. Please note the Arriva busses are not free.
The confirmed University bus schedule from Monday - Friday is listed below:

From Vicarage Street to Butterfield
08.15
08.30
09.45
10.30
12.30

From Butterfield to Vicarage Street
12.15
1.15
2.30
3.15
4.15
5.15

Reservations / Holds

I feel that if a book has a hold on it the the person who has the book should be informed that the book is waiting for somebody else.

Thank you for your query. Any item that is reserved by another person which is out on loan when its requested, cannot be renewed. If that book becomes overdue the customer is emailed, advising them to return the book.

Mobile phone nuisance

Why don't you get a bit more strict on people talking or answering the phone in the library? If everyone knew that if their phone rings they would be banned for a year they would take great care so that it doesn't happen.

Thanks for your query. Whereas I share your frustration with mobile phone use, a year's ban is disproportionate to the offense caused. There are clear rules regarding the use of mobile phones in the Universities LRCs and library. All mobiles are supposed to be set on silent (ie no ring tones anywhere in any LRC/library) and voice conversations are only supposed to take place in designated areas. At Park Square that is the Social Learning Space and the stairwells. I would advise you to report any disturbance to security and they will take steps to stop this inconsiderate practice.

IT Training at Park Square

Do I have to book appointment for training. On the 14th will be ideally for me.

Thanks for your enquiry regarding IT training.
Please book by writing your name in the folder at the entrance to the IT Suite in the Learning Resources Centre on level 0 Park Square or, you can email your requirements to: cst@beds.ac.uk. We need your name, course, ID number and email address.

Default Printer

My print out defaulted to the colour printer. Over charging and causing a nuisance



The colour printer was the default printer at the time you sent your printing through. The dialogue box that pops up for you to confirm or change the print options would give you the opportunity to change this.
A new print system is coming into the LRCs for 2009 and that will give you the opportunity to cancel any print job - at the last minute if necessary - to avoid mistakes like this in the future.
Please read the pop ups and this should help too.

Reservation Problems

A customer from Polhill wrote to me about some problems she'd had with a reservation and someone keeping a book out on loan - thus holding up the reservations queue.

Thank you for writing to me about your concerns regarding our fines and reservations policies.
Regarding your reservation problem as I do not know the book you are after I cannot follow this up specifically but I can say:
reservation lists can run into double figures - particularly nursing titles - so the book may be working its way through a reservation list before it gets to you
if, as you seem to suggest, its another student holding up the queue by not returning the book then our fines policy will kick in. As you know we have a very low fines regime to minimise adverse financial implications for the majority of our customers. If someone keeps an item out on loan for more than 5 weeks after its due date the item is billed; the customer's library and network accounts are blocked and the customer must either return the book and pay a fine or pay for a new copy of the book. This has a very high impact on most of our customers and makes our fines regime very effective.
I am sorry you have been experiencing difficulties. If you have placed a request the first available copy will be sent to you (not necessarily Polhill's copy). If you wish to discuss this further please contact me (01582 489341) during office hours on weekdays.