Assignment hand ins

The customer service stands are always staffed with unmannered people and sometimes rude.
The Silent areas are NOT respected and it's impossible to study in silence.
The LRC telephone number goes straight to answer phone after 4 ring-tones and when someone finally answers they do not bother in giving me an answer to my rather simple query: What time is the Assingment Hand-in service open til?
They recognise it is a service part of LRC but they said they just ignore the answer and suggest ringing the Switchboard.

Thank you for your LRC comment received today 31 May 2011. I am sorry that your experience with the staff at the Customer Service desk of the LRC wasn't the most friendly and helpful. It is our policy to be as informative and helpful as possible. Please could you give me some specific details so I can follow this up as a training issue?

If you have any assignment queries I would advise you to contact:

lutonassignments@beds.ac.uk

Although the assignment handling unit is next to the LRC we do not administer hand ins or have specific details about hand ins. LRC Staff would be wary of giving incorrect advice

The LRC/ITSuite is open until 2am Mon - Fri and 10pm Sat & Sun (during term time) access to the assignment handling unit is available until then

Levels 2 & 3 are our silent floors. If there is an unacceptable level of noise please report it to the Customer Service desk or to security and they will come and patrol.

Hand ins

PLEASE INSTALL MORE PRINTER'S AND GOOD SCANNER'S ,AT THE TIME OF SUBMISSION OF ASSIGNMENT THERE IS A VERY LONG RUSH ,EITHER TO PRINT OR TO LOAD CASH IN OUR ACCOUNT ,AND PLS INSTALL OR CHANGE COMPUTERS THEY TAKE AROUND 5 TO 8 MINUTE TO START AFTER LOGGING,
PLEASE LOOK IN THESE MATTER AND MAKE CHANGES IF CAN

Thank you for your comment. I sympathise with the panic around assignment hand in. I would say that time management - in other words planning your assignment hand in - is an essential part of academic practice. Its never a good thing to leave hand ins until the last minute when every hold up seems destined to wind you up and make you feel rushed.

You do know when your assignments are due so plan accordingly by topping up your print account.

I will flag up your comments about the slow log in and scanners to our Technical team. None the less it is not good practice to leave printing until the last minute please try to bear this in mind.

Good luck with your assignment

IEEE Computer Society Digital Library access

I happened to read IEEE explore papers with university login from LRweb but they say that "All online seats are currently occupied at your institution. Users will be logged out after 15 minutes of inactivity." any plenty of papers are not included in this subscription type !!!!

Our subscription to IEEE Computer Society Digital Library gives us access to 27 society magazines and transactions and more than 3,300 conference publications. In addition we also provide access to the complete IEEE / IET Electronic Library to allow students and staff to identify further abstracts that we may be able to get full text copies via our document supply service http://lrweb.beds.ac.uk/libraryservices/docsupply. It sounds as though you came across some abstracts which we do not subscribe too.

You might find it useful to talk to Chris Whitfield http://lrweb.beds.ac.uk/help/ALLs/Chris_Whitfieldour computing Academic Liaison Librarian for further help and advice.

Staplers

I think you should keep staplers because at the time of assignment submissions we face problem....

Assignments are stressful. It is part of the academic process to manage your time effectively and have all the resources (including staplers) to create your assignment. The LRC does not have a budget to provide free stationery to students, that includes: paper, plastic sleeves and staplers. I am sorry I cannot help you with this. Perhaps you can get a little collection of things together so you won't get caught out again.