im a final yer 3 studnet trying to complete my disertationa and the computer keeps freezing on microsoft word.. can you please try to sort this out as it is getting really frustrating and i have chnaged 3 computers aswell.. this is not coming from me but other students around me too.
I am sorry that you are experiencing problems with your log on. There are no problems with the University network and there are no problems with your library or network accounts. May I advise you to present your problem to the helpdesk if you continue to experience "freezing".
Wednesday, 22 April 2009
PC Problems
hi im a 3rd year student trying to complete my assignments, The system is ridiculous, the internet keeps freezing and the computers are so slow, how can a university service can be so slow, is there any point of having these resources, that you cannot use. This is really frustrating, can you please sort this out
I am sorry that you are experiencing problems with your log on. There are no problems with the University network and there are no problems with your library or network accounts. May I advise you to present your problem to the helpdesk in the LRC if you continue to experience "freezing".
I am sorry that you are experiencing problems with your log on. There are no problems with the University network and there are no problems with your library or network accounts. May I advise you to present your problem to the helpdesk in the LRC if you continue to experience "freezing".
Tuesday, 21 April 2009
Heating, Powerpoints, Lockers and Food and Drink
Thank you for your comments and suggestions regarding the LRC. I will try and answer your points one at a time.
Heating
The recent good weather has made the temperatures generally a bit higher than normal. As the LRC is a rather large building any refinements to the thermostat take several days to adjust. Unfortunately the good days are generally followed by a few cooler days and so the thermostat is bouncing up and down and not having much effect. The heating is switched off on 1 May and so overheating won't be an issue (unless we have a really fantastic summer) until October.
Power points for laptops
Unfortunately the original design of the Park Square building did not allow for customer use of power points, hence shortcomings 15 years later. The wall plugs throughout the LRC are available for customer use. The floor plates which appear all over the University present a trip hazard if they are used and so customer use of the floor plates is prohibited. We are looking into this for some smart solutions.
Lockers
The University does not and will not be providing customer lockers in the LRC or anywhere else. Lockers take up an enormous amount of space and the potential for misuse is quite high. I am sorry but this will not be happening
Food and drink
You may eat or drink without restraints in the Social Learning Space (ground floor Park Square LRC). Elsewhere in the LRC bottled drinks and sweets are acceptable but that's all. The space for disposal facilities and well as the noise and potential damage to stock are all reasons (unfortunately discovered through experience) why food and drinks are generally prohibited in the LRC.
Heating
The recent good weather has made the temperatures generally a bit higher than normal. As the LRC is a rather large building any refinements to the thermostat take several days to adjust. Unfortunately the good days are generally followed by a few cooler days and so the thermostat is bouncing up and down and not having much effect. The heating is switched off on 1 May and so overheating won't be an issue (unless we have a really fantastic summer) until October.
Power points for laptops
Unfortunately the original design of the Park Square building did not allow for customer use of power points, hence shortcomings 15 years later. The wall plugs throughout the LRC are available for customer use. The floor plates which appear all over the University present a trip hazard if they are used and so customer use of the floor plates is prohibited. We are looking into this for some smart solutions.
Lockers
The University does not and will not be providing customer lockers in the LRC or anywhere else. Lockers take up an enormous amount of space and the potential for misuse is quite high. I am sorry but this will not be happening
Food and drink
You may eat or drink without restraints in the Social Learning Space (ground floor Park Square LRC). Elsewhere in the LRC bottled drinks and sweets are acceptable but that's all. The space for disposal facilities and well as the noise and potential damage to stock are all reasons (unfortunately discovered through experience) why food and drinks are generally prohibited in the LRC.
Tuesday, 7 April 2009
PS LRC Women's Toilets
Thank you for your comment. I can only sympathise and agree with what you say. LRC staff share the same facilities as students. In my experience however people who abuse public facilities do not read the notices asking them to behave appropriately. The cleaners regularly clean the toilets but the high volume of use means that any - shall we say - bad practice has long term consequences.
I will trial a notice and see what happens. I hope it has a positive effect.
I will trial a notice and see what happens. I hope it has a positive effect.
PS IT Suite heat and NOISE
Thanks for your comments
The build up of heat in the IT Suite in recent days is due to unseasonably warm weather. Being a large space it takes a long time to heat up and a long time to cool down so changes are very slow to respond.
The student population's behaviour is causing concern across the whole University - not just the LRC. Its been noted that behaviour in general is unacceptable in both study space and classrooms. We do not have the staffing capacity to baby sit groups of adults. If you notice particularly bad behaviour please could you report it to security or to LR desk staff. Security will patrol and issue written warnings as appropriate.
LR is introducing an anti noise campaign at Park Square and Polhill for 2 weeks. Week 1: 20 - 24 April and week 2: 18 - 22 May. We are hiring extra security to patrol constantly during these weeks (the first back after Easter and then the first week of revision/exams) so that a clear message is given out regarding appropriate behaviour. The campaign is endorsed by the SU and we're hoping that this will have a positive effect.
The build up of heat in the IT Suite in recent days is due to unseasonably warm weather. Being a large space it takes a long time to heat up and a long time to cool down so changes are very slow to respond.
The student population's behaviour is causing concern across the whole University - not just the LRC. Its been noted that behaviour in general is unacceptable in both study space and classrooms. We do not have the staffing capacity to baby sit groups of adults. If you notice particularly bad behaviour please could you report it to security or to LR desk staff. Security will patrol and issue written warnings as appropriate.
LR is introducing an anti noise campaign at Park Square and Polhill for 2 weeks. Week 1: 20 - 24 April and week 2: 18 - 22 May. We are hiring extra security to patrol constantly during these weeks (the first back after Easter and then the first week of revision/exams) so that a clear message is given out regarding appropriate behaviour. The campaign is endorsed by the SU and we're hoping that this will have a positive effect.
Wishful thinking?
I received this anonymous comment:
You should install a chocolate fountain and provide us with marshmellows so we can dip the marshmellows in the chocolate fountain
Paint every wall a different colour
Install a cigarette vending machine
After this you will become the bestest library in the whole wide world.
Thanks for this. :D I feel that although you may have a lot of sympathisers healthy living would preclude adding these suggestions to our standard LRC build!!
You should install a chocolate fountain and provide us with marshmellows so we can dip the marshmellows in the chocolate fountain
Paint every wall a different colour
Install a cigarette vending machine
After this you will become the bestest library in the whole wide world.
Thanks for this. :D I feel that although you may have a lot of sympathisers healthy living would preclude adding these suggestions to our standard LRC build!!
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