My print out defaulted to the colour printer. Over charging and causing a nuisance
The colour printer was the default printer at the time you sent your printing through. The dialogue box that pops up for you to confirm or change the print options would give you the opportunity to change this.
A new print system is coming into the LRCs for 2009 and that will give you the opportunity to cancel any print job - at the last minute if necessary - to avoid mistakes like this in the future.
Please read the pop ups and this should help too.
Monday, 8 September 2008
Reservation Problems
A customer from Polhill wrote to me about some problems she'd had with a reservation and someone keeping a book out on loan - thus holding up the reservations queue.
Thank you for writing to me about your concerns regarding our fines and reservations policies.
Regarding your reservation problem as I do not know the book you are after I cannot follow this up specifically but I can say:
reservation lists can run into double figures - particularly nursing titles - so the book may be working its way through a reservation list before it gets to you
if, as you seem to suggest, its another student holding up the queue by not returning the book then our fines policy will kick in. As you know we have a very low fines regime to minimise adverse financial implications for the majority of our customers. If someone keeps an item out on loan for more than 5 weeks after its due date the item is billed; the customer's library and network accounts are blocked and the customer must either return the book and pay a fine or pay for a new copy of the book. This has a very high impact on most of our customers and makes our fines regime very effective.
I am sorry you have been experiencing difficulties. If you have placed a request the first available copy will be sent to you (not necessarily Polhill's copy). If you wish to discuss this further please contact me (01582 489341) during office hours on weekdays.
Thank you for writing to me about your concerns regarding our fines and reservations policies.
Regarding your reservation problem as I do not know the book you are after I cannot follow this up specifically but I can say:
reservation lists can run into double figures - particularly nursing titles - so the book may be working its way through a reservation list before it gets to you
if, as you seem to suggest, its another student holding up the queue by not returning the book then our fines policy will kick in. As you know we have a very low fines regime to minimise adverse financial implications for the majority of our customers. If someone keeps an item out on loan for more than 5 weeks after its due date the item is billed; the customer's library and network accounts are blocked and the customer must either return the book and pay a fine or pay for a new copy of the book. This has a very high impact on most of our customers and makes our fines regime very effective.
I am sorry you have been experiencing difficulties. If you have placed a request the first available copy will be sent to you (not necessarily Polhill's copy). If you wish to discuss this further please contact me (01582 489341) during office hours on weekdays.
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